General
3762 results found
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Make ScreenConnect integration clearer
Similar to MaxFocus integration issue. With the Screenconnect integration it's more obvious that it's an example (myshop) so that's less confusing, but it implies that you have to have a long url with subdirectories to an extension which isn't all visible in the text box. Going to the FAQ for more information it's shown you don't need any such long url, just the basic domain without even a slash.
1 vote -
Different Pricing for the same item
I Would like to have the ablity to have different pricing for the same item. My company has multiple stores in different states. Not every store has the same price for the chargers.
1 vote -
How can I print all tickets for one customer?
I have one customer with 12 open tickets and would have to print each ticket individually
1 vote -
Present List of Open Tickets in Date Order & Allow Sorting Options
After using the API to create a Customer Profile URL, we noticed that the list of open tickets are appearing in order by ticket number as opposed to date. Could you please make it so that tickets are displayed in date order with either the most recent on top or a toggle that allows us to switch back and forth? Could you add a setting that could be appended to the URL or included in the call that would set the default for our user?
1 vote -
Send receipt for payment on automatic triggered mailing
Send automatic mailing 1-2 days after payment form has been completed - thanks for payment, follow us on social media, contact details etc. Can we automatically attach the receipt for the payment to the auto email?
1 vote -
Email Status on invoice
It would be nice on the invoice if it showed in BIG letters somewhere if it's been emailed yet or not.
1 vote -
Add tab (like feedback tab) listing resently viewed screens
I often am working on a ticket and need to order a product for a different customer, and than check status on another ticket, and perhaps create a ticket for another customer. I find myself jumping around in may different screens. It is than cumbersome to get back to the ticket I was working on. I would like a way to have a recent viewed screens to quickly get back to what I was originally working on.
1 vote -
Red "New Customer Contact" Badge for Estimates, Tickets Tabs
Take the red badge that marks new leads and add it to the estimates and tickets tabs so you can see new customer activity in these areas. Add the Unread Replies box that shows at the top of customers to those areas as well.
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History Improvement.
While reviewing tickets and the state they are in I noticed that there is no place that provides a history of what may have been done external to the ticket for a particular customer. I ticket may have a unit that is determined un-repairable or not worth repairing. We than may provide an estimate to replace that unit. This is not a part but a complete unit(history showing parts ordered on history would be nice). I would like to see a section on the tickets that has a history not for the ticket but for the customer so you can…
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Square label per product
It would be great to have an additional button available when viewing a product item. Currently their is the sticker pdf option but not an option to print a square version of the label which would be very handy to have as we label all parts individually.
1 vote -
MORE Triggers for Customer Reply - Actions/Events to ALERT us on Dashboard
We're constantly using the customer-reply feature, since it updates our ticket dashboard and lets us know to "take action" on specific tickets. It's a very powerful alert system, and we would love for more things to trigger alerts to the dashboard, on behalf of customer reply events. The difficult part is deciding what kind of event constitutes a reply alert, verses just a comment/note. There may be more ideas to add to this over time, but for now, here's a couple ideas:
-Replies to an estimate or invoice (should post ON the ticket as a CR, in ADDITION to the…
1 vote -
Excellent Service
Hi,
Just wanted to say thank you for the excellent service. Phone fixed within an hour.
1 vote -
Intake Form Filtering
After completing the intake repair form, only the check marked fields show up for easier readability as well as saving paper.
1 vote -
Multiple note categories
when leaving notes on a ticket, maybe having a optional second category for example.
a diagnosis (the computer has this issue) but the customer may have already said they dont want it done if thats the case, you would mark it as complete.
being able to mark a note as 2 different type of notes would only save a small amount of time however would make life slightly easier.
Thank you for your time :)
Darien1 vote -
Is it possible to introduce a method of blocking off whole days in Appointment Booking Module. Currently block off days we have to book eac
Is it possible to introduce a method of blocking off whole days (or a time period) in Appointment Booking Module. Currently, to block off days we have to book each tech off for the day. If we were both away for a 1 week holiday it would mean blocking off 14 individual days, not only time consuming but really messy.
1 vote -
Make it possible to have your own PO#s.
It would be nice to be able to set your own PO#s. For example, if we manually enter the first one as 1000, it would be great if it would automatically go on from there instead of that long letter-number one that's in there. We would love it if you could change that! :) It would be very helpful.
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Option to NOT Maintain Stock at Specific Locations
Some of our locations are just for ticket reconciliation and organization. It's really annoying having "low stock" indicators in inventory, only showing because "placeholder locations" don't have any stock.
Even more annoying is that new locations automatically are set to reorder at 0 and desired qty at 2. Every time we add a location or inventory item, we have to update stock numbers for every item.
Can you please add a way to set certain locations as "This location does not stock inventory"? Thanks!
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Invoice descriptions
We are trying to move from kyozou which also runs our ecommerce website. When We added detailed descriptions to products they end up being printed on an invoice and one item can take up a full page of invoice. We need to be able to have:
PID (product number or sku)
221364Short description of an item to show on the invoice like this:
"HP Compaq DC7900 PDC 2.5GHz 2GB 250GB DVDCDRW Desktop Win 7 Home Prem"Quantity
Price
Those are all fields we need to print on invoice.
We need a separate 2nd description like this to show on…
1 voteIt sounds like many people are asking for a proper solution to this as it relates to ecommerce integrations.
As soon as woocommerce 2.5 is released we’ll start work on improving the integration, and we’ll get this added somehow at that time.
It’s probably a month from being live right now.
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Increasing/Decreasing quantity on the fly by Administrators
If Inventory is off for an odd reason, administrators should be allowed to increase inventory count for a specific item.
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Add / View Items on ticket needs some help
I would like to see a category drill down option on a tickets Add/View option like there is in the POS module or even on the inventory screen where you can select the category the items are in. Doing a product search doesn't always work when you have many items in inventory. I am not going to remember exactly how I put in over 100 items by name but will know what category to look in. It seems the search function is not that accurate and only brings up limited options.
1 vote
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