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3763 results found

  1. Red "New Customer Contact" Badge for Estimates, Tickets Tabs

    Take the red badge that marks new leads and add it to the estimates and tickets tabs so you can see new customer activity in these areas. Add the Unread Replies box that shows at the top of customers to those areas as well.

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  2. History Improvement.

    While reviewing tickets and the state they are in I noticed that there is no place that provides a history of what may have been done external to the ticket for a particular customer. I ticket may have a unit that is determined un-repairable or not worth repairing. We than may provide an estimate to replace that unit. This is not a part but a complete unit(history showing parts ordered on history would be nice). I would like to see a section on the tickets that has a history not for the ticket but for the customer so you can…

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  3. Square label per product

    It would be great to have an additional button available when viewing a product item. Currently their is the sticker pdf option but not an option to print a square version of the label which would be very handy to have as we label all parts individually.

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  4. MORE Triggers for Customer Reply - Actions/Events to ALERT us on Dashboard

    We're constantly using the customer-reply feature, since it updates our ticket dashboard and lets us know to "take action" on specific tickets. It's a very powerful alert system, and we would love for more things to trigger alerts to the dashboard, on behalf of customer reply events. The difficult part is deciding what kind of event constitutes a reply alert, verses just a comment/note. There may be more ideas to add to this over time, but for now, here's a couple ideas:

    -Replies to an estimate or invoice (should post ON the ticket as a CR, in ADDITION to the…

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  5. Excellent Service

    Hi,

    Just wanted to say thank you for the excellent service. Phone fixed within an hour.

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  6. Intake Form Filtering

    After completing the intake repair form, only the check marked fields show up for easier readability as well as saving paper.

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  7. Multiple note categories

    when leaving notes on a ticket, maybe having a optional second category for example.
    a diagnosis (the computer has this issue) but the customer may have already said they dont want it done if thats the case, you would mark it as complete.
    being able to mark a note as 2 different type of notes would only save a small amount of time however would make life slightly easier.
    Thank you for your time :)
    Darien

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  8. Is it possible to introduce a method of blocking off whole days in Appointment Booking Module. Currently block off days we have to book eac

    Is it possible to introduce a method of blocking off whole days (or a time period) in Appointment Booking Module. Currently, to block off days we have to book each tech off for the day. If we were both away for a 1 week holiday it would mean blocking off 14 individual days, not only time consuming but really messy.

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  9. Make it possible to have your own PO#s.

    It would be nice to be able to set your own PO#s. For example, if we manually enter the first one as 1000, it would be great if it would automatically go on from there instead of that long letter-number one that's in there. We would love it if you could change that! :) It would be very helpful.

    1 vote
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  10. Invoice descriptions

    We are trying to move from kyozou which also runs our ecommerce website. When We added detailed descriptions to products they end up being printed on an invoice and one item can take up a full page of invoice. We need to be able to have:

    PID (product number or sku)
    221364

    Short description of an item to show on the invoice like this:
    "HP Compaq DC7900 PDC 2.5GHz 2GB 250GB DVDCDRW Desktop Win 7 Home Prem"

    Quantity

    Price

    Those are all fields we need to print on invoice.

    We need a separate 2nd description like this to show on…

    1 vote
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    under review  ·  Rajesh Agarwal responded

    It sounds like many people are asking for a proper solution to this as it relates to ecommerce integrations.

    As soon as woocommerce 2.5 is released we’ll start work on improving the integration, and we’ll get this added somehow at that time.

    It’s probably a month from being live right now.

  11. Increasing/Decreasing quantity on the fly by Administrators

    If Inventory is off for an odd reason, administrators should be allowed to increase inventory count for a specific item.

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  12. Add / View Items on ticket needs some help

    I would like to see a category drill down option on a tickets Add/View option like there is in the POS module or even on the inventory screen where you can select the category the items are in. Doing a product search doesn't always work when you have many items in inventory. I am not going to remember exactly how I put in over 100 items by name but will know what category to look in. It seems the search function is not that accurate and only brings up limited options.

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  13. Customer Forum

    Hi, we are looking at intergrating a customer forum/live chat/messaging facility into our website. A product similar to https://bbpress.org/ or https://answers.cminds.com/. It would be more benefitial if we could integrate existing clients and have them feed straight into our data so was wondering if you had any plans to integrate something similar in the future

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  14. Customer purchase reports

    I do not seem to be able to find a report that will show me all of the products a specific customer has purchased over XX amount of days and show the product (with link to it) and the price they paid along with the invoice it was attached to and any ticket it was linked to.

    Thoughts?

    1 vote
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  15. Graphical/input errors when changing prices in Inventory

    This is on latest Firefox (43.0) on Linux Mint 64-bit. When navigating to https://techiematt.repairshopr.com/products I then wanted to adjust the price of an item. Clicking in the Retail column to change the price of the item (e.g, from $45 to $55) results in the item then looking different from others in the list. Instead of showing "$55.00", it shows "55.0".

    Worse, if one enters information which matches the display of others in the list (actually entering "$55.00"), upon refreshing the page that item is instead now changed to $0.00.

    Proposed solutions:

    • When updating a product price field after admin input,…

    1 vote
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  16. A dashboard with currently worked hours for hourly employees. Maybe I'm missing it.

    I could possibly be missing this. I'd there a place where hourly employees can see their current time card?

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  17. Have a prompt column on Logistics to remind to order in important parts/inventory

    We have our boss approve of part ordering for customers and there's no reminder button column to remind him to order the part in if its need a.s.a.p.

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  18. "Request Tech Support" Side Tab Website Widget

    How about a slide out website form with a "Request Tech Support" tab that will automatically create a ticket.

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  19. New Saved Customer Search

    I like the new saved customer search feature but I would love to have the phone number added to the search fields

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  20. Ability to save a "Customer Search" list of all the customers that referred by a specific source

    Hi there!
    I would love to have the ability to save a "Customer Search" list of all the customers that referred by a specific source, such as BNI, Google or Yelp for example.
    This is very important for marketing purposes (for use with Marketr).

    1 vote
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