General
3762 results found
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Audit or History Log for Leads Area
Please create an "audit" or "History" for the leads area. It would be great if it was EXACTLY the same as tickets/invoices.
Why not have this and keep everything uniform?
1 vote -
Profiting From Reactivating Past Customers
Digging for gold in your own data is always cheaper and more profitable than prospecting elsewhere.
I wanted to run a report of past customers who we had serviced more than a year ago but I couldn't find a way of doing it. Support suggested I post the idea here.It would be really useful (and profitable) to be able to run a report by Issue Type with a Date Filter so we could pull out past customers to email through Marketr or export and use in another email program.
Thank you.
1 vote -
Flok integration
Would love to see Flok integration. www.flok.com. It's a digital punch card/app/notifications system. We just started using it for our customers and would be awesome to have work with Repairshopr.
1 vote -
estimate manager
need to make it so the estimate creator can filter their estimates so they can work their leads for multiple salesmen or at least add a field on the manager with the creator
1 vote -
On the invoice manager page can you add a total at the bottom of the "totals" column. Thank you
It would be help full to have a total when searching unpaid invoices.
1 vote -
Make the "General Notes" on the PO form to show up on the PDF exactly how you type it.
If I type something in the box for the General Notes and hit enter to make a new line, it does not appear that way when you print it. It would be nice if that could be changed. We do not want it to come out on the paper in one straight line.
Thanx Much! :)
1 vote -
Sort daily payments by time of payment.
The daily payments have no discernible order that they sort in. Having them sort by time of payment would be helpful.
1 vote -
I want to be able to have an inventory item where I can enter any value and we auto-calculate the cost
Hello, thanks for your help, but This is not solution for my Problem, I received every day Payments for wireless service, $10, $20, $30...... Different Amounts, My income for example is 9%, my cost is 91%, for example for Simple Mobile i need to create 11 Products for the same topic, Payment Simple $10, $15, $20, ........., I need to create 1 product and the cost is 91%, please I think that you need to create other option for Price Cost, when I did Percent option, it's imposible because When I create the option to share and place the value…
1 vote -
Add read privileges to the calendar.
Entries need to sometimes be edited or deleted, and the current configuration doesn't allow that.
1 vote -
Add Has-Image (or similar) column to the Inventory Export CSV
There is no column in the exported inventory from which to view this data. How can I tell which items have images and which items don't without opening all the items.
1 vote -
New ticket screen should show tech name instead of tech email. Same with Assigned Tech field
We use generic email addresses for the calendar sync, such as tech1@, tech2@, tech3@, etc. When creating a new ticket or viewing a ticket and changing the 'assigned tech' field, it doesn't show the tech name, but only the email address.
It's become insanely difficult to remember which tech is which generic email. If the fields just showed user's name field, then this would be solved. As we grow, this will only become more of a pain.
1 vote -
receipt cash
Is it possible to select which type of payment prints a receipt? For example, we do not want to print receipts for cash transactions unless requested.
1 vote -
Prevent RS from sync inactive Xero inventory items
Xero have recently added the ability to make inventory items inactive. It would be great if RS would honour this when it sync's items. So any inactive items in Xero do not show or sync to RS.
Would be very useful for us as we use inventory items in Xero to map sales in RS to certain sales accounts to make sense of our profit and loss.
1 vote -
Ability to adjust Ticket # on new ticket screen.
We have thousands of pre printed tickets with numbers already on them. We would like the ability to adjust the ticket number while we are creating the ticket to match. Also, it would be nice to have different ticket number ranges depending on the ticket type. For instance, a remote support session creates a ticket in the 1000 range, while a virus repair creates one in the 10,000 range.
1 vote -
RMM integration with ITBrain
It would be great to have integration with ITBrain from Teamviewer just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.
1 vote -
Recurring invoices
For the recurring invoices, for the ones that do not get paid, can you add an automatic message to the invoice email saying that the credit card was declined? If this is possible, where do I enable it? This way, when they view the email, they can get a message that the card was declined. We are getting clients saying that they didn't look at the invoice and assumed it was paid for because it is a fixed amount we charge them. Thank you in advance
1 vote -
Extend the new dashboard
Add an option to view how long a ticket has been opened similar to the last updated time on the new dashboard
1 vote -
enable leads from specific email addresses or domains not to receive an auto reply email
i use a company to handle my calls. they send me leads which now come into RS, which is great. It would be nice if they didnt get an email back from me telling them their lead is in the queue. i know the feature can be turned off altogether but for most people emailing a lead i want an auto reply
1 vote -
Mandatory kiosk field
Would like to have the address fields on the kiosk mandatory as well as a drop down menu on the kiosk
For Referred by1 vote -
New Dashboard
I would love it if the tickets on the dashboard would show the customer's contact info like it did in the old dashboard. That way it's easy to call the customer without actually drilling into the ticket.
1 vote
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