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3762 results found

  1. New ticket screen should show tech name instead of tech email. Same with Assigned Tech field

    We use generic email addresses for the calendar sync, such as tech1@, tech2@, tech3@, etc. When creating a new ticket or viewing a ticket and changing the 'assigned tech' field, it doesn't show the tech name, but only the email address.

    It's become insanely difficult to remember which tech is which generic email. If the fields just showed user's name field, then this would be solved. As we grow, this will only become more of a pain.

    1 vote
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  2. receipt cash

    Is it possible to select which type of payment prints a receipt? For example, we do not want to print receipts for cash transactions unless requested.

    1 vote
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  3. Prevent RS from sync inactive Xero inventory items

    Xero have recently added the ability to make inventory items inactive. It would be great if RS would honour this when it sync's items. So any inactive items in Xero do not show or sync to RS.

    Would be very useful for us as we use inventory items in Xero to map sales in RS to certain sales accounts to make sense of our profit and loss.

    1 vote
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  4. Ability to adjust Ticket # on new ticket screen.

    We have thousands of pre printed tickets with numbers already on them. We would like the ability to adjust the ticket number while we are creating the ticket to match. Also, it would be nice to have different ticket number ranges depending on the ticket type. For instance, a remote support session creates a ticket in the 1000 range, while a virus repair creates one in the 10,000 range.

    1 vote
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  5. RMM integration with ITBrain

    It would be great to have integration with ITBrain from Teamviewer just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.

    1 vote
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  6. Recurring invoices

    For the recurring invoices, for the ones that do not get paid, can you add an automatic message to the invoice email saying that the credit card was declined? If this is possible, where do I enable it? This way, when they view the email, they can get a message that the card was declined. We are getting clients saying that they didn't look at the invoice and assumed it was paid for because it is a fixed amount we charge them. Thank you in advance

    1 vote
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  7. Extend the new dashboard

    Add an option to view how long a ticket has been opened similar to the last updated time on the new dashboard

    1 vote
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  8. enable leads from specific email addresses or domains not to receive an auto reply email

    i use a company to handle my calls. they send me leads which now come into RS, which is great. It would be nice if they didnt get an email back from me telling them their lead is in the queue. i know the feature can be turned off altogether but for most people emailing a lead i want an auto reply

    1 vote
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  9. Mandatory kiosk field

    Would like to have the address fields on the kiosk mandatory as well as a drop down menu on the kiosk
    For Referred by

    1 vote
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  10. New Dashboard

    I would love it if the tickets on the dashboard would show the customer's contact info like it did in the old dashboard. That way it's easy to call the customer without actually drilling into the ticket.

    1 vote
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  11. Ticket Diagnosis Updates

    I would like the diagnosis reminder emails a lot better if they included more than just the ticket number and title, ie include customer name. Thanks!

    1 vote
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  12. Link customer purchases to the customer overview screen

    It would be great to see customer purchases that we've made showing on the customer over screen. We could then see at a glance if we've purchased something from a customer without having to go to the customer purchase tab and then search.

    Shall I say customer purchase again?

    1 vote
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  13. Ticket

    Would love it if the phone number showed up as one of the fields on the Tickets page.

    1 vote
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  14. Add/Remove clients to MAXfocus

    I would like to add/remove clients/machines to GFI dashboard from within RepairShopr

    1 vote
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  15. Hide modules for unauthorized security groups

    Some of our techs are not authorized to view/edit Leads or the POS. Why not just make those icons hidden for the users without any privileges to them? Like non-admins don't see Marketr or Admin, and that's nice so they don't ask questions.

    It would be nice if having no view/edit privileges would just disable the shortcut on the toolbar completely. Thanks!

    1 vote
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  16. "Referred by" showing in invoice section

    Currently, I have to go to the customer detail page to check on "Referred by:..." to see how did the customer find our business.

    I think it would be a great idea to add "Referred by: ........." in the invoice section under "Bill to customer" details.

    Thank you for your great help.

    1 vote
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  17. Grouping Tickets by Due Date

    I would like to be able to sort group tickets by the Due Date

    Can this option be added to the sort options on the Tickets screen?

    1 vote
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  18. Customer Information Reports & Prompts

    I would like a report that shows customers with missing information, like no email on file, no phone number on file, missing address, etc. along with showing if an email is bounced as bad.

    For the prompts I would like to see a feature where we could flag customers with missing information that would prompt when that customer is pulled up during a check-in or ticket creation that prompts the user or dispatch to request updated info.

    1 vote
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  19. Voided Payment Documentation

    With authorize.net we're unable to print a receipt with a voided payment. We'd like to have documentation for the customer.

    1 vote
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  20. inventory changes for logging of items

    At the moment the 'Change History' section is really helpful in the inventory, but it's missing the detail of the ticket/invoice number that the part was invoiced on.

    Also, we are trying to allow one technician to have the ability to view this log as one of the security group fields, but it isn't available to select. Would be great, as this technician does a lot of purchasing, so the history is good to see how many of a certain part that we have used in the past

    1 vote
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