General
3762 results found
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Customize Email Template FROM Customer
Currently you cannot customize the template for the email WE receive when the customer replies to a ticket.
The current notification only has the ticket number and what the customer has said. They never put their name on the email, so we never know who is sending the email or what it is reply to without taking the ticket number down and going to RS and searching for it.
If we could customize it i would have the original email they are replying to below the reply, Like you get in any email client.
I would have their name in…
1 vote -
New Ticket start at a custom status (Needs Testing)
When creating a new ticket, I think it would be nice to have the status automatically be a custom status that we create. When we check it in, we don't want to manually change it from 'New' to 'Needs Testing'. Is there a feature like this already that we're missing? Thank you!
1 vote -
Items that should be easier to find than they are!
Put a shortcut for Templates in the Admin Sidebar.
Put a shortcut for Printers in the Admin Sidebar.1 vote -
Save additional Payment Transaction Details to change history audit log
The Payment Details history page shows a lot of valuable information, which is priceless when it comes to reconciling or looking back on a payment. However, there are still many important details missing (when it comes to credit cards) which requires us to login to our merchant account seperately just to look up basic/non-confidential information. Some examples of fields that are missing:
Credit card type (Visa, AmEx...)
Method of entry (Swiped, keyed...)
Last 4 of card number (Customers always call and ask)
Reference number (Same as the invoice number, allowing us do searches in our merchant account)
Expiration date (Not…1 vote -
Links in Tickets
It would make sense to have the Auto Generated Links open in New Window
1 vote -
have Marketr campaign option to send emails to alternate contacts instead of the default
Some of our default contacts are not the correct person in a company to send Markting details to.
having an option in a marketer campaign to specify an alternate email address would be helpfull.1 vote -
Limit IP address, for companies with a Dynamic IP this feature will not consistently work.
I would ask you to to work with dynamic host companies like DYNDNS, so the changing IPs are no longer a problem with this feature
1 vote -
Add button to collapse all categories in inventory
Add link or button to be able to collapse categories under Admin > Inventory Preferences for the category editor.
1 vote -
Customized triggering for Marketr campaigns
We don't use the invoicing applet and because of that we can't set up Marketr to automatically trigger follow up emails. When I set it to skip the ticket/invoice checks it emails everyone even when i set the follow up time to 21 days. Can we either make the follow up work when the skip ticket/invoice box is checked or allow me to create different triggers.
1 vote -
hide unnecessary fields on the customer invoice screen where there is already a signature box in place.
Alleviate Add from Inventory, Add from Barcode/Serial, Add Manual Item, Terms & Conditions, Related Ticket, Email, and Change History.
I was told that this screen was for internal purposes only. But this screen has a signature box on it where customers can sign without the need for printing an invoice (GREEN). Customers do not need to see the internal workings of the tickets and invoices related to the open invoice at the time.1 vote -
Allow the use of special characters in the ticket comments.
Specifically, I copy and paste DIG results from a putty shell session into my ticket notes as I deal with webhosting DNS records. The > character is getting cut off and does not allow the rest of my submission to be posted in the notes.
1 vote -
More Group my tickets catagories please.
Can you tell me if I can group my tickets by check in date please?
I feel it is important for my techs to know when a machine arrived in their workshop so they can see which have been their the longest as sometimes some get over looked if we are particularly busy.1 vote -
Add status lights
Simple red/green lights for the 4 primary statuses for each ticket in the ticket list window would be great. That way at a glance I could tell how far along each item is. (Diag, Appr, Inv, Comp)
1 vote -
additional fields for customer (mult-site or multi-employee) data retention
Additional customer fields: They are in the progress of working on this currently. YES - see my screenshot below
I definitely think we need to see the client and / or business name when editing additional fields. this needs to be BIG/BOLD/RED for quick visual reference located at the TOP
I also think we need the following:
Contact 1 Name, Phone, Ext, email, Password, and maybe even address if they work in a different location than home office
(such as clients like PhycoTech or JD Restaurants if we need additional locations)
Contact 2 , etc agreed ! needs a 3rd…1 vote -
secure Credit Card retention (on file)
Credit card retention : Not something RepairShoppr does. (man this is a must – a secure vault within RepairShopR would be phenom)
1 vote -
Change custom fields to allow the re order of asset fields in their drop down box and the re order ofcustom field types
When creating custom fields in Job Tickets could you allow the re order of asset fields in a drop down box and re order the custom field types using the hamburger icon in much the same way as you can change the order of fields
1 vote -
being able to scan items into the logistics section
I wanted to know if you guys can put in a scanning bar in the Logistics section. When I transfer something, I can not scan it I have to put in the part name and it causes problems. Sometimes they don't match up, and it will be much faster and more accurate.
1 vote -
UPC should be added to all areas where you are able to add inventory items. ie ticket--> add items to invoice.
UPC should be added to all areas where you are able to add inventory items. ie ticket--> add items to invoice.
1 vote -
Have a option to save pending processes for multitasking purposes.
Have a option to save pending processes for multitasking purposes. You lose all information when in the middle of one thing, but need to look at another tab.
1 vote -
Create Installed Flag in App Center
Create an installed or configured Flag on Apps that have been configured for use in the App Center. Flag could look like the "new" "beta" "featured"
1 vote
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