I would like to see a category drill down option on a tickets Add/View option like there is in the POS module or even on the inventory screen where you can select the category the items are in. Doing a product search doesn't always work when you have many items in inventory. I am not going to remember exactly how I put in over 100 items by name but will know what category to look in. It seems the search function is not that accurate and only brings up limited options.