General
3763 results found
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add a "note" or "description" line for the great "Take a Deposit" button on tickets!
We love the new(ish) "Take a Deposit" feature on tickets... But we need somewhere to add a note about what the deposit is for! For accounting purposes later on. What d'ya think? ...Or, maybe we are missing where that note could go! Let us know!
Thanks!
2 votes -
Do not pre-fill the note field / timer field on a ticket. It leads to wrong data entries and confuses the user as to why content is in there
the timer note field is prefilled with the last entry a user made. This is confusing. Maybe have a ticket timer option where a user / admin can enable / disable this feature system wide.
2 votes -
Asset Custom Fields - Date Fields
Is it possible to make the date fields in Asset Custom Fields a calendar pop-out like the Custom Field Type (date_field) in the ticketing section?
Thanks.
2 votes -
Show which SPECIFIC Location has Inventory "IN TRANSIT" with the Blue Airplane Icon
We LOVE the little blue airplane icon that lets us know inventory items are "on the way"; but it only shows the icon on the "parent" item, not for each location.
For big chain accounts, it would be extremely helpful to show the airplane icon as a reference on the parent, AND show it under each location (using the drop-down arrow to show locations) that has the item on a PO with a link to it. This will be especially necessary when POs are restricted to locations that only authorized users are allowed to view (still not sure why this…
2 votes -
Add "Dashboard" as a Delivery Method in Notification Rules
The notification center currently offers 4 forms of alerts: Email, SMS, In-App, and Webhook. These are all great, but you're forgetting one of the most useful reference points in the whole app - the Ticket Dashboard!
We'd like to have "Dashboard" added as a delivery method for notification sets. This would change the color of a ticket box to let you know there's a notification that needs to be seen. Obviously, not all notifications are applicable to tickets, but this would be really great for the ones that do have tickets.
2 votes -
Save manual items as Non-inventory items
We special order lots of parts. We would like to be able to track what items we order on a regular basis and should add to the inventory. It would also be great if we could get suggestions when adding manual items to an invoice that have been added before. A manual items report would be great.
2 votes -
Time Clock Bug Fix
I would really like it if when I clicked in a date field in most areas of repair shopper (time clock as a major example) that the date that WAS in the field wouldn't get automatically replaced with today's date. The date needs to stay the same as it was, after clicking in the field.
I typically have to make at last 10 adjustments to clock-in times every pay period. Perhaps I have employees that are particularly forgetful, but short of them getting better at clocking in, it would make my job much easier if I could just slide the…
2 votes -
SECURE vault for confidential data retentions
customer; passwords, CC info, activation keys, product keys, etc.
2 votes -
Follow Up Flags
Is there anyway that a status could be added for "Follow Up Needed on Due Date"? Ideally a due date would be set for a future reference within the ticket and upon the set due date the ticket would be flagged on the dashboard for Follow Up (the ticket would turn a different color, similar to a customer reply).
2 votes -
Add Clock Repair
I was only able to check watch repair on your survey. add clock repair. those are two EXTREMELY different things!
2 votes -
add the ability to link Google Calendar events with tickets or create tickets from that event
We want to move away from using QuickBooks for invoicing our service calls we perform onsite and put this all in RepairShopr.
Currently, we create the appointment on our Google Calendar. Once complete, we invoice based on notes and times in the event. When we go into RepairShopr to create a ticket, we don’t see a way to link the event to the ticket.
With the 2-way syncing between Google Calendar and RS, it would be great to be able to link a Google Calendar event to a ticket or create a new ticket using that event.
2 votes -
Split Payments causes discrepancies when closing the drawer
Often we have customers who want to spread their payment across multiple forms of payments. (i.e. half on credit card and the rest cash)
However, when this is the case and the invoice is then closed out, repairshopr does not take into account that two different forms of payments were used to close the invoice. Yes, the invoice will display to two forms of payment on it, yet when we attempt to close the drawer at night the entire amount of that particular invoice is only applied to one of the payment forms.
So whenever there are discrepancies with our…
2 votes -
"Set to Default" Filter Options for Invoice Screen
On the Invoices screen there is a filter option to only show invoices that have received payment, not received payment, etc.. Id like to see a way to save this filter regardless of the selections you make. This way the filter doesn't have to be reset each time you refresh the page. Im using this the hide all of the paid invoices, so that they don't clutter the window. Thanks
Kevin
2 votes -
Redo customer box on ticket window
Right now from the ticket window you can only edit the customers name, the phone and address have to be changed in yet another window. This should be corrected as it's not professional to be looking for other windows when a one click solution should be available if the customer says whoops this 8 in the phone number should be a 7.
2 votes -
Create a report that shows tickets per tech per day
We would like to see a report that can be run per day for the tickets that the techs work on. In short, looking for some report that we can pull daily that shows what the tech worked on which might be based on notes entered or timer started or ?
Today we have 6 techs in our stores and they complete a short form that shows what ticket numbers they work on. We take this form and search each ticket to see what they have done, what notes that have entered, status, look for tech name to have been…
2 votes -
Office 365 Calendar Adding an Appointment without Ticket/ Hiding Private Appointments
It would be really nice to be able to create an appointment within RepairShopr calendar WITHOUT creating a ticket for it. Often we are on the phone with a customer and want to create an appointment quickly without having to go through the ticket process. At that point, it would be nice to be able to tie an appointment to a customer in our system and have it pull the address so that we can verify the customer's address right there and change if needed.
Also, it would be nice to be able to click on a time slot within…2 votesGood idea about the private appointments, we’ll look into that.
The other suggestion is done, you can make an appointment from the customer detail page already..
thanks!
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Dashboard 2.0
We would like to see the dashboard be for NOC or Tech Center Driven. Something we can display on the wall in our tech area with key indicators like open tickets, tickets with a reply, tickets without time or tickets with out tech comments, tickets in a particular status, service calls scheduled for today, etc. We have subscribed to DOMO and the information there is great for an executive/owner level but not so great for on the fly statuses.
I have a attached a wonderful drawing of what I would like a dashboard to look like.
2 votes -
Please add Date of Payment to the invoice list.
At the moment I can see:
INV Number, Name, Status, Payment taken, Reflective in xero, inv date created, description, amount and reference.
I'd really like to be able to see the date the invoice was paid, for reconciling purposes.2 votes -
In ticket comment, update subject should be editable and apply to ticket status
In ticket detail and new ticket comment section, update subject should be editable and apply to ticket status. So, we know what ticket status is in process.
Such as: New, estimated, scheduled, pending customer reply, customer approved, parts ordered, part received, additional issue, pending solution, completed, invoiced.
Using ticket comment to update ticket status can provide actual work progress information, which is important and better than manual status update in ticket list section.2 votes -
More Options For Marketr. Allow multiple Email Templates for Multiple Repairs
Obviously, customer retention is something that everyone should be focusing on and Marketr does help in the respect, but only for the first repair. We should have the ability to have templates set up for multiple repairs.
For instance.
First repair:
3 Day Checkup: Template 1
14 Day Checkup: Template 1
Second Repair:
3 Day Checkup: Template 2
14 Day Checkup: Template 2
and so on.
The idea is that the customer never receives the same message twice, making it sound as natural as possible.
Plus, we shouldn't just be sending out an email only after the first repair. When…
2 votesI like it – thanks.
We had planned on allowing a mailer to go “multiple times” – but hadn’t thought of specifically numbering them, I think a rules engine that allowed that would give some pretty cool control over the whole thing.
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