General
3762 results found
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Integrate Harvest Projects into RepairShopr
Would love to point tickets at harvest project links.
2 votes -
Attach Worksheet to Ticket based on selection in custom field
Instead of attaching a worksheet based on the first level of custom field selected allow us to add worksheet based on a select made to the inputs of custom field.
Example:
Current = Attach worksheet to custom field "Computer Repair"
Suggestion = Allow us to attach worksheet to a select field under the Computer Repair Tag, ie "Computer Repair: Virus Removal" or "Computer Repair: Software Install" Both workflows would have different information needed to be captured.2 votes -
Ticket Settings - Work Approved and Pre-Diagnosed
Every Ticket we generate is because the client has pre-approved and the diagnostic is part of the fix.
Can we have an option inside of shop settings that allows us to have these two ticket settings set to default ON or default OFF, depending on what type of shop is being run?
Is work approved to proceed?
Is work pre-diagnosed?2 votes -
2 votes
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[API] Colors
Can you expose the elements colors through the API like (user color, status color, ...) ?
2 votes -
Expand Inventory Reports with additional filter system
We need to be able to filter our inventory reports by location, cost, value, order quantity, etc... the inventory section for reports is very slim and the inability to filter the report is frustrating.
Thank you2 votes -
Add New Ticket button in, Ticket section
In order to make the process of making tickets faster, it would be nice ot be able to add several tickets at a time.
One way to do this however would be to have a new ticket button IN the ticket profile after an existing ticket has already been created.
Right now, when we make a new ticket, we need to go BACK to the customer's profile and add a new ticket from that view.
(I'll make another feedback for having the option to add multiple tickets as a time. That... would be bonus)
2 votes -
[API] Ticket charge
Can you expose the charge of the ticket in the REST API? I'd like to have the charge information when I get one or multiple tickets.
2 votes -
2 votes
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Implement An Always-Accessible Ticket Pull-Out Menu
I've wanted something like this for a while, but it would be great to have a way to have always-on, instant access to tickets rather than having to go all the way back to the tickets screen every time.
This could be done in the form of a pull-out menu, that shows up on all (or almost all) RS pages. Basically you click a button, the menu slides out, and you can access all the active tickets in your system.
It would have similar customization to the main tickets screen, such as specifying which tech to show, which ticket types…
2 votes -
one central area that shows all areas of communication (estimates, leads, ticket responses, etc)
one central area that shows all areas of communication (estimates, leads, ticket responses, etc)
2 votes -
Specify lead time on booking calendars
I think it would be great to be able to specify lead time on booking calendars. I currently use a widget on my website for remote bookings. However, by default it appears to have about a 2 hour lead time. That could be helpful for doing on-sites but for remotes I'd prefer something like 30 minutes or so. At least a way to remove the 2 hour lead time would be nice.
2 votes -
Show Tax % and Tax Group on invoice
Our office would like to see a tax % and tax group on our invoices. Our state has dozens of different tax groups we have to report to and when we have hard copies of our invoices it would be a fast check for us to make sure everything is correct.
2 votes -
Show total costs as well as billed amounts on Recurring Invoices page
At the bottom of the Recurring Invoices page, it shows a total for what is Invoiced each month. It looks like I can also get the totals from the reports for monthly and annually. It would be nice to see the total costs associated with recurring invoice so we can see what our monthly or yearly profit is. We input this information when creating the Recurring Invoice, so it seems like it may be an easy thing to add to the page and/or reports. Thanks so much.
2 votes -
Allow employees to print thier own timesheet so they can sign them and submit from any location. This should be only for an admin.
Is there a way for employees to print off there timesheet at the end of the week? I hoping to implement a system that has the employee print there time-sheet and the end of the week and sign it. What is best process to have the employee view and print their own time sheet and submit the printed copy without an admin doing it?
2 votes -
Add pending Ticket charges checkbox
I often have many tickets for a customer. When some repairs are complete and I make an invoice, it's very tedious to search the list for the completed tickets. It would be nice if the list was sorted by ticket and each item had a checkbox next to it. That way I can tick off the items I'd like to be added to the invoice. For me it's rare that add all is appropriate. And, it takes so long to add each item and then have it refresh. Sometimes my tickets have 30 or more items on them.
2 votes -
Create Bulk Invoicing
Not sure the best approach but we would like a non time based way to quickly create invoices per customer for all open tickets. Right now you accomplish this through recurring invoices but that approach assumes all data is entered on time but it never is.
A simple approach would be to add a button next to each customer on the pendingticketcharges screen to invoice all tickets for that customer. Still a bit of manual work but easier than going back to the invoice screen and selecting customer and selecting all tickets.
2 votes -
Collapseable Customer Custom Text Fields
When using Text Area custom fields for customers, they make the customer information page incredibly long. It would be nice if the text area fields would be collapsed at first, then click an arrow or something to expand them to see all text in the desired box.
2 votes -
Customer notes that look like ticket notes.
Have the same notes for customers that tickets have instead of a tiny box that just looks cramped
2 votes -
Create dropdown choise for default ticket type as part of customer information
Default ticket type for Customer, e.g. "PC repairs", same as Default invoice terms
2 votes
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