General
3762 results found
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Wiki access on customer portal
Simply adding the option to allow a customer to see their Wiki would be helpful. Would like to use it for some customer specific self help info.
1 vote -
Be able to change prices of items in the app.
I can't seem to change prices of items in my iOS app. I'm commited to the price of the item in my inventory. Can't add manual items in app.
7 votes -
Ability to change Quantities in Estimate for bundle items
It would be nice to be able to change the quantity of a bundle item on an estimate without having to add the item to the estimate twice. Or maybe just have the quantity field on the Estimates screen editable.
8 votes -
Tracking Number of Existing/Return Customers
The referral source system, unless im missing something, doesnt track return customer numbers. I want/need to be be to see how many of my exisitng customers are coming back each month, having imported 10000 clients into RS I now have no way of effectively tracking who's already in my database and is coming back.
Referral source should be set ONCE when the client is created say "google", or "passing traffic". Subsequent tickets from that client should add a +1 to the "existing customer" count for referral reports and not the original referral source.
This is really going to screw with…
1 vote -
Autofill customer name on new appointment summary instead of "Appointment"
The default verbiage of "Appointment" auto-filled into the New Appointment box for the summary makes it difficult to see which customer is being serviced by just glancing at the calendar by our staff. In order to remedy this problem, we end up copying and pasting the customer's name into the summary section for each new appointment. It would be nice to have an option to have the customer's name autofill instead of the default "Appointment". Also, it would be wonderful to have the customer's phone numbers attached to a created Appointment. We end up manually having to copy this information…
1 vote -
When doing Stock take, add all scanned items to the list for review
Add all items scanned into list
- all scanned items need to be counted and added to the list
- if there is an exception mark it on the list but please add it
- in big counts when scanning what is on hand, instances that have been sold or used in fifo aren't added, the system says they're gone,but they're not, they're in my hand i'm scanning them. Currently they aren't added and even scanned counts aren't accurate.
it would be ideal to have these marked and the in stock instances database be updated with scanned labels10 votes -
Discount while adding line items or RRP feature
It would be great if in the add/view charges area of the ticket we could have discount where the cost and price information goes in. This would make it much easier to add discounts per line item as we build up a bill.
Alternatively if there was an option for price and RRP so the customer can see what they are saving on full rrp prices.
1 vote -
allow serial numbers to be added in the inventory section
For situations where your adding inventory that you already have to repair shopr or haven't been using the purchase order option itd be nice to be able to add serial numbers directly in the items inventory section.
1 vote -
allow invoices numbers associated with a deleted invoice to be recycled.
When an invoice is deleted our system does not use that number nexts so our invoices have gaps in the numbering if a duplicate or blank invoice isnt used. Even a void option to show the invoice as null and not in use would be great.
1 vote -
Change the Phone/Item type on refurb tickets.
I am not able to change a phone from ATT to Verizon on a refurb ticket. In a lot of situations, phones will be brought in incorrectly due to it not powering on. This leads to us having to completely delete and repurchase the phone. If we could just have a way to alter the item type during the refurb process, that would not leave the possibility of the phone being deleted and there being no remaining record of it. I feel like this is a vital part of the refurb process.
13 votes -
Mobile App Feature Request
1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
2) Open up Repairshopr Mobile App (ios or android)
3) Click a 'barcode icon' within the app to open up a quick scanner
4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticketThis should take less than 20 seconds total.
55 votes -
Allow sorting of Leads other than by date
As above really. It would be really useful to click on the header columns and sort them by that column, rather than just descending date order. By email is the one I really need, but maybe its useful to sort by name or email subject also.
I have sometimes 20+ pages of leads and i'd like to block select and action. Most of my leads come from the same sources, they come from emails from iTechnician, from my outsourced call centre who handle my calls, from HulloMail emailing me VM transcriptions - these all feed into Leads. Very few of…
1 vote -
Ticket Automations "work hours" suggestion
Currently it appears that there's no way to distinguish between business hours and non-business hours for the purpose of automation conditions. Example: you want a customer reminded by email if a ticket hasn't been replied to in 48 hours if it's status is set to "waiting on customer". What happens if the rule triggering starts Friday at 4pm? The customer won't have been working on Saturday, so there's no point notifying them on Sunday at 4pm. You want to give them 48 working hours to respond, so it should trigger a reply Tuesday at 4pm.
As different customers will have…
1 vote -
Deposits as a category locked
When the "deposit" category was deleted we were no longer able to collect deposits under new category labor. Suggestion should be to lock "deposits" as category.
1 vote -
Marketr - Allow ticket follow up messages to be sent after each closure
As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.
I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.
I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option…
11 votes -
Allow Image Attachments on Intake Forms (widgets)
Some repairs (eg Jewellery Repair) will require quoting on the item before proceeding. Especially in the lead stage, it would be very useful to be able to provide a rough quote on the repair before delivering the item to the repair shop.
Photos can be captured after the initial intake currently via Email Attachments, however it would be far better to capture those during the initial intake form on our website. Even if I wanted to capture these pictures myself on our website, it would involve a separate web form, and manually adding the attachments to the ticket. Far too…
5 votes -
Xero Integration (Product Mapping Update Needed) ItemCode to UPC code mapping
We need products in Repairshopr and Xero to map more logically (or at least have a more logical choice).
Let me explain...
Current functionality: Repairshopr Inventory Names connect to Item Codes in Xero.
Reasoning for current functionality: ItemNames and ItemCodes are both required fields in Repairshopr and Xero.Problem: RS names should not connect to an itemcode (generally a number) in Xero.
Logically... we should have these two options
Option #1 (Preferred): Repairshopr Inventory UPC connects to Xero ItemCode
Option #2: Repairshopr Inventory Name to Xero Inventory NameLet's get this changed so it makes more sense.
VOTE IT UP!
27 votes -
Microsoft Project like feature
Just an Idea for a new feature. Since I work primarily on contracts I would be willing to pay a little money if you had a Project-like feature. where you can do gantt charts as well as progress timelines. Similar products are celoxis as well as Microsoft Project.
1 vote -
Bundle items PDF file
I would like to be able to print a PDF list of bundled items, excluding line item prices and costs, so I can easily make a price list for customers to look at.
It would be nice to be able to list individual bundles as well as a list of selected bundled items.5 votes -
Name CC
The new Vantiv saved credit card feature does not list the last four digits of the card. This makes it hard to know and tell a customer what card is on file. We need a way to name the card to keep track of for reference to customers.
1 vote
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