I am not able to change a phone from ATT to Verizon on a refurb ticket. In a lot of situations, phones will be brought in incorrectly due to it not powering on. This leads to us having to completely delete and repurchase the phone. If we could just have a way to alter the item type during the refurb process, that would not leave the possibility of the phone being deleted and there being no remaining record of it. I feel like this is a vital part of the refurb process.