General
3762 results found
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allow technician change for ticket timer
As a manager I sometimes need to update notes for a technician. Right now it attaches my name to the notes or the timer. I would like for administrators to be able to change who the technician is on both the timer and the ticket notes.
7 votes -
When PO Number is entered on a Payable Invoice, have it added to the PDF.
When we e-mail customers their payable invoices, they like to have the PO # that is associated with the repair/invoice.
1 vote -
Set custom discount on specific item
In addition to custom price as currently exists.
Example use-case: For some non-profit customers, we "donate" labor. We have their default labor rate set to $0.
The issue is that we cannot show them they are getting that discount. Instead of having the invoice show a rate of $0 for a total of $0, I'd like to show a rate of $50 (not over-riding) but discounted 100%.
Taking that a little further, having a "total discount" line by the sub-total would be helpful in letting the customer know how much they've saved. Plus, we have to record the amount donated,…
4 votes -
Create recurring invoices as drafts
I'd love to have an option (checkbox in template) to force a recurring invoice to be created as a draft, allowing the opportunity to review/adjust, then approve/finalize it.
2 votes -
Retain attachment file name
Currently when you download an attachment from a ticket, it saves with a name like "RackMultipart20170206-17-e6n69t.pdf". The correct file name is shown in the ticket, so why can't that be retained when downloading it?
1 vote -
Automatic Labels based on asset
It would be awesome if the system would automatically print two ticket labels when "power cord" option is checked in a laptop asset, and only one for everything else. That would save a lot of time reprinting labels so we don't lose track of power cords.
3 votes -
Itemized Stock Take Report (Showing Lost Serials)
I think it would be very helpful if a report with missing serials, with costs, could be produced once a stock take has been finalized.
I could then let our staff do stock takes, and I could know exactly which items are missing, and what the loss of each item has cost us. I can use that to set variance targets for our stock controllers.
4 votes -
Add Ticket Priority to Intake Sheet
Hi,
Would it be possible to insert the ticket priority field onto the customer intake field?
2 votes -
Custom fields for contacts
I would like custom fields on contacts please.
1 vote -
When you take a payment using the app on an invoiced ticket.
Automatically Close the ticket when it is invoiced and you take a payment through the app. Instead each time I get an email LATER to do it.
1 vote -
Worksheet large textbox/memo field
I have a worksheet which is a data transfer checklist on a computer repair, most options are tick boxes, but the last needs to be a "notes" field for any further data to transfer than arnt covered by the tick boxes. I know I can use a text field, but the visible area on the screen is tiny. Could you add a memo field which can hold more data and be more visible on the screen.
1 vote -
1 vote
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Adding a Parts field.
Adding a field on the Ticket Detail screen for scanning/looking up items and adding charges without having to navigate away from the page or deal with a popup box.
1 vote -
Change ticket charge amounts in app
I use an iPhone and I'm trying to use the app. I make a ticket, tried to charge, and I can't change the values of each items unless I've added it in my inventory! Can't use the app! Need to have the amounts adjustable IN APP!
1 vote -
Enable Ability to Add Ticket Charges to Estimate for Better Quotes
I believe it should be possible to add existing ticket charges to an estimate. An example of why you would want to do this is when you perform some work for a client (eg. investigate performance problems on a computer system onsite) and then you need to prepare a quote for the repair of the problem in the workshop (eg. replace bad drive), the client often wants to know how much the entire job will cost if they ask for a quote. If you've already added ticket charges on the fly, then you need to add them again to the…
3 votes -
Open google address link to address in a new tab
Example on page https://wo.techvoo.com/invoices/5095593
When you click the address hyperlink it should be Target=_blank1 vote -
Add Manufacturer as a field for Inventory
I cant believe Manufacturer is not one of the fields in the inventory area. Seperate from Vendor !
Also it would be nice to be able to customize the quick order field in purchase Order to allow pertinent information to your business !5 votes -
Purchase order number & Supplier Dropdown list of suppliers when ordering a spare part
We buy a lot of one off parts from the same supplier(s) for laptops e.g. screen hinges, plastics, keyboards etc for customer repairs, but when it comes to the accounts team reconciling the parts purchases, it wastes time because they dont know where we bought them from or what purchase order number was used to buy them. Can these be added? or if these 2 fields cant be added then maybe a better idea would be to tag a customers ticket id to a line purchase in the Purchase Order system.
Or maybe suggest another way.
Thanks
2 votes -
It would be helpful to have more customization under security groups.
I mostly want more reports to not require globe admin to be uses by any employee. I would like to see inventory stock out report. so my teach can know what to order better.
3 votes -
Allow Calendar Default View Option
Please allow for the selection of the default calendar view. I prefer looking at the month view. Especially since the addition of multi day scheduling. Possibly a setting page in the admin, or at the user level would do the trick.
7 votes
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