General
3763 results found
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Beta Interface Suggestion
I looked at the new interface. It is looking good.
One note one of my techs pointed out was the missing lines between tickets and customers. On a high contrast monitor, the gray lines are fine, but on lower quality monitors the lines are very important to keep things in focus.
Maybe an option to turn them on and off for people who want?2 votes -
Enable Add asset within new customer creation
I would like the ability to add a new asset within the new customer creation form. When a new repair customer comes in, I'd like a more streamlined way to add their instrument(asset) instead of having to create the customer, then click on assets to add an asset to the customer. Then start the ticket. Create customer w/asset then directly to ticket. :)
4 votes -
To Do List
Hello! i just have a suggestion i think would be really good to have in repairshopr.
I would like the ability to create a to-do list. That way i can make a list of all orders an employee should to on he's work day. It would also be nice if it was possible to somehow show myself and the employees the order they should be working on the orders. I know we have the reminders and appointment functions but they are very much dependent on time. All i would like to, is to go into one order and click actions->…
12 votes -
Leads mailbox sms turn on and off per mailbox
We have mailboxes setup for support for customers to email for help. We want them to txt our techs... We also have our website contact form going to a mailbox and we have a voicemail mailbox for our VoIP phone system to deposit the voice mails... I would like to have a backup mailbox to have these notifications to go to. But there is no way we can have that many txt messages going off all the time.... So i would like to see per mailbox notifications... So a way to turn on and off per mailbox email, sms, and…
3 votes -
Password Pop-Up on Ticket Creation (Force us to take a password for the device)
We often forget to take a password for a customer, especially if a new person is checking them in. It would be nice to get a pop-up to either choose to enter a password (or even just click cancel) at the last step of checking in the device. This password could then be added to the "Private / Technician notes" area for reference.
I thought about just adding the password to the "Network" area or the checkin, but that would print it on the ticket, and that is not good. Thoughts?
2 votes -
Make it possible to schedule the customer purchase report!
Make it possible to schedule the customer purchase report for easier localized automation to law enforcement. we all need to follow strict policies as 2nd hand vendors and manually running this report daily can and should be automated!
3 votes -
Make it possible to see a report for what product instances are in what physical location
i feel the inventory csv export is really lacking without the possibility of viewing the physical location of the product instances. For the purposes of marketing (craigslist etc) it would be great to know what is currently ready for sale in the display case to quickly make marketing materials for those products respectively.
3 votes -
mailchimp
Mail Chimp integration ideas
Would love to be able to select a saved search and be able to sync to Mailchimp.
This would allow us to use the powerful features of mailchimp with our great RepairShopr software that has all of our customer info already.
This would allow us to have separate customer lists in mailchimp and would be nice to sync back/forth.
4 votes -
daily invoice report by tech
I need a simple report showing what was invoiced (paid or not) for any given time period. I need to be able to show cost and sell price, along with the net profit…per technician.
3 votes -
Make the customer dropdown show phone number
When you go to make a new ticket and you search for the customer's name, it doesn't show the phone number.
Right now, if I have two "John Doe"s and they don't have emails, I just get this:
"John Doe - "
"John Doe - "In this example, my customers don't have email addresses. How do I differentiate between each John Doe?
Sure, I could go to the Customers module but that's wasted time, and unnecessary clicks.
My solution is that it populates the dropdown like so:
"FIRSTNAME LASTNAME - PHONE # - EMAIL"
I can't be the only…
1 vote -
feature idea
hello i have an idea for a useful feature.
The feature would be a option to setup a popup when customer name is typed and selected. So that we can put custom message such as WARRANTY IS VOID for this customer or customer has attitude avoid service, and similar stuff. I know there is hidden notes but its in the bottom and sometimes no one reads it.
4 votes -
Lose The Appointment Time Slider
When using a phone to setup an appointment (or tablet) the slider is hard to manipulate to fine tune the start time of an appointment. I do a lot of appointments that go 1/4 hour to 1/4 and have a difficult time getting the slider to adjust. With the pop up on the small screen it is tough to get to where you can type in the time, becomes very time consuming.
1 vote -
Inventory Management
When clicking back after editing a item it should go back to where you were in the inventory, not the main page making you search for your item again.
1 vote -
Return to Previous Status After Customer Reply is Read
This would be EXTREMELY helpful. A lot of times we don't remember what status the ticket was in and have to spend a few minutes figuring it out. It also results in technicians not seeing work that needs to be done until we move the status back.
I know this feature wouldn't be helpful for some workflows but it would be nice to have it as an option that can be enabled!
4 votes -
updated comment
have the full thread of tickets on the email instead of having just the updated comment
1 vote -
Multiple sub-accounts under main customers
We have several accounts with multiple locations and need to keep all separated and under the correct sub account, not grouped under the main account when transferred to QBs.
5 votes -
Bulk export ticket attachments
Attachments are an important part of our ticket information. I would like to be able to bulk export ticket attachments to have a backup of these files.
2 votes -
Sort Tickets by Resolved
I want to search tickets by the date they were resolved.
1 vote -
Add the option for per-technician email signatures
It would be nice to have the option to add a customized HTML signature to email communications to customers on a per-technician basis (each technician could have their own signature that appears at the end of emails they send from inside Shopr).
9 votes -
Require zip code for customer created
Would be helpful for growth to measure zip codes and require zip codes for customers and better track metrics. Customer have no issues giving zip codes.
3 votes
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