When you go to make a new ticket and you search for the customer's name, it doesn't show the phone number.

Right now, if I have two "John Doe"s and they don't have emails, I just get this:

"John Doe - "
"John Doe - "

In this example, my customers don't have email addresses. How do I differentiate between each John Doe?

Sure, I could go to the Customers module but that's wasted time, and unnecessary clicks.

My solution is that it populates the dropdown like so:

"FIRSTNAME LASTNAME - PHONE # - EMAIL"

I can't be the only person who this irritates. It also seems like a really fast, simple fix. Can this please get changed?