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3763 results found

  1. Add contact information on Tab for Communication Log

    I am using the new Beta interface and like the tab for the communications log. It would be handy if the customer contact information was somewhere on the log page to make calling customers easier.

    1 vote
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  2. integration with continuum

    integration with continuum RMM

    1 vote
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  3. Beta Interface, Estimate error

    I go a bug here. I made an estimate for a business, the contact has no last name. When i tried to add a part, it said it could not add a part because the contact had no last name.

    1 vote
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  4. Beta: Automatic External Comments

    When a ticket is created, it automatically sends our description to their email address if it's on file. Comments made on the ticket default to external and it is so much more helpful to have it default to internal and have the option to email it to the customer.

    5 votes
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  5. Add a drop down option to save a credit card to a customer profile at time of payment

    1 vote
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  6. Email Reminder: Tickets Due Tomorrow

    This has great potential, but should have custom options like When it is sent. Right now I receive these emails at 10pm the night before they are due. This doesnt allow for much follow up time. Being able to pick when this sends as it applies to the individual businesses should be available.

    4 votes
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  7. add due date to calendar

    I'd like the option to show due dates on the calendar (without it counting as a scheduled event) to help visually remind myself and other technicians that a ticket is coming due. We are used to seeing when things are due on google calendar so this would be helpful as I transition the shop over to repairshopr.

    4 votes
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  8. RMA Email and Print Out Ability + Buy Backs Function In Inventory + Invoices

    Allowing users to send a email of the RMA and also print it out to put it into a packing slip. Then being able to add a tracking number to the form and then receiving the rma like you do with parts orders. Not all rma parts are accepted for return profits)

    As for Buy Backs, we when we install a part we then usually have a part that can be bought back by the same supplier or another supplier. These have a value for income return. If we have an option in each inventory item for a buy back…

    1 vote
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  9. Beta Site, ticket comments no longer marked as read by customer.

    I like the new ticket tab screen in general, however, I miss the little thumbs up with time/date stamp after a customer reads a ticket update. Hoping it's back in the final version.

    3 votes
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  10. Need to organize current alerts by customer or computer name.

    Need to organize current alerts by customer or computer name. When the list is really long, the customers are all jumbled up.

    1 vote
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  11. make quick delivery

    Ticket ID : Number: 11667,
    My mobile i not yet receive, worst ever seeenn late reply

    1 vote
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  12. big-up yourselves for the new UI

    It seriously rocks. :-D

    1 vote
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  13. Update Appointment Booking

    I think it would be great if we could set different times for availability on different days as our hours change on certain days. It would also be great if customers could fill out more information so we have an idea of what the client needs. Maybe a drop down box with custom field type too?

    7 votes
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    3 comments  ·  Admin →
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  14. Allow pasting images/screenshots in Comments

    Instead up saving and uploading images, it would be very helpful to be able to take screenshots and paste them directly in the window for public or private comments!

    3 votes
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  15. Communication Log

    It would be nice to see the entire email message in the communication log. Quite important actually!

    8 votes
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  16. Add email to ticket from external client/webmail...

    It would be great if I could forward a customer email from my Outlook client / webmail and have it appear in the ticket communications log for a ticket.

    I try and keep all email communication in Repairshopr but sometimes a client uses a different address which doesn't end up being logged.

    Perhaps something like adding the ticket number to the subject line.

    Example:

    To: emailaccount@whateverrepairshoprdomain.com
    Subject: #4878

    Of course, if RS can already do this and I just don't know - please feel free to point me in the right direction towards the support article (I have looked and…

    1 vote
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  17. Beta Site, customer contacts

    On the Customer Page, in the old interface, you could see all the contacts on the same page.
    With the new layout, we have to have an additional click to go to Contacts to see the details.

    This makes a quick process slightly longer and can impact our workday. Is it possible to have all the contacts on the main page?

    1 vote
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  18. Beta site, adding time to a comment.

    Beta site, adding time to a comment. The time spent field below the visible comment section is gone. Our techs use this feature to add time to a comment so that the customer can attribute time to individual post.

    Super helpful when the support consist of multiple days.

    Please put that feature back. We almost never use the time log.

    7 votes
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    3 comments  ·  Admin →
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  19. beta ticket sytem

    very messy, confusing, hard to navigate

    current one so simple

    1 vote
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  20. Beta Interface: Ticket Saved Searches

    Suggest moving the saved searches drop-down back to an instantly visible/selectable area. Drawing from personal experience, I have a number of saved searches that I utilize to quickly filter down tickets and having to click on the advanced search button first, then select the drop down, feels like an unnecessary step that would be better off as something that can be interacted with outside of the advanced search functions.

    2 votes
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