It would be great if I could forward a customer email from my Outlook client / webmail and have it appear in the ticket communications log for a ticket.

I try and keep all email communication in Repairshopr but sometimes a client uses a different address which doesn't end up being logged.

Perhaps something like adding the ticket number to the subject line.

Example:

To: emailaccount@whateverrepairshoprdomain.com
Subject: #4878

Of course, if RS can already do this and I just don't know - please feel free to point me in the right direction towards the support article (I have looked and cannot see one).

Just a thought....