General
3763 results found
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Repairshopr auto re-ordering from Amazon
Whenever I input an invoice for an item that is in inventory. i.e. iphone 6 lcd repair. I want the inventory system setup, to automatically re-order an Iphone 6 lcd from my supplier (amazon or ebay). I have heard of some users being able to pull in tax or inventory info from Amazon. Can tell my Aleksa to reorder parts as well, if that helps. Problem is, people forget things, this system would never forget.
4 votes -
Integrate Tsheets for timekeeping.
My company and I have been using Tsheets to track out time in and out of our shop and it has worked wonderfully (it integrates with QuickBooks very well). I was hoping to see if Tsheets integration for tickets could be a thing.
13 votes -
Ability to set a specific tech to a specific client.
We need the ability to set user X to see any and all tickets for client X. Currently there is no way to achieve this without allowing user X to see all tickets in the system.
1 vote -
Export inventory changes to csv
To better filter for what I am looking for I should be able to export the inventory changes to csv.
I think all reports should be able to be exportet to csv.
3 votes -
I would like to be able to add charges to a ticket at the time of creation, based on the ticket title. We charge a standard diagnostic fee
I would like to be able to have the system automatically add charges to a ticket at the time it is created, based on the ticket title. We charge a standard diagnostic fee for every repair, as well as a pickup and delivery fee if needed. It would be awesome if these charges could auto-populate to a ticket.
11 votes -
Payment recieved by or invoice prepared by
I would like to be able to know who made the invoice and who took the payment, perhaps a text box for the initials or operater name would be helpful. We are thankfully able to assign a tech for the repairs but I would find it useful to be able to track who made an invoice.
1 vote -
Widget Flow: skipping a stage
My Widget Flow has an appointment potion, it would be nice if the client will have a "skip this stage" option if no appointment needed.
1 vote -
Different appointment times for weekdays and weekends
My shop got different work hours for weekdays and weekends.
When a client creates an appointment on the widget, the business hours should be different for the weekends.1 vote -
Link to Customer on RMM Alert
When the customer is listed on the RMM Alert (because it has been mapped), it would be nice to be able to click it and link to the customer in Repairshopr.
1 vote -
update customer phone number on ticket creation
ability to view and replace current customer contact information during ticket creation.
3 votes -
Better leads to ticket process
The way leads are processed is backwards in my opinion.
My frustration is that you have to press save as you edit each field or you loose the last one.
Also my techs will assign a lead to me then create a ticket giving me 2 notification rather than just one.
Here is my suggestion:
We should not have the option to edit any fields, yes add notes, and yes send messages, and have the emails to and from on a lead front and center. Have a nice Create Ticket button that would allow you to change all of the…0 votes -
Have input type search on Inventory Category drop-down field
We sell items that are unique (some individually certified) but have characteristics that can be repeated in future inventory items.
In order to optimise our inventory searches and reports it would prove much quicker to be able to type the category nodes into the drop-down menu (perhaps with some kind of auto-complete function to choose the correct sub-node).
1 vote -
don't make test sheets sort alphabetically
don't make test sheets sort alphabetically
1 vote -
Format estimates so they don't appear as jumbled text
It would be nice to have estimates not look like a jumbled wall of text.
I generally create estimates so they are easy to read, that all goes away once I click Save. It then turns into a wall of text that no one is going to want to read. It looks sloppy and unprofessional.Please add the ability to format estimates. Thank you.
4 votes -
Separate prepaid labor pool
It would be nice to be able to separate prepaid labor into different pools.
For example: your client would like to have a monthly prepaid commitment to you for 10 hours of labor but would like to have another prepaid pool of hours for a specific project to be billed against without deducting from the monthly hours.10 votes -
Add an entry field in the tickets for the internal location of the repair item. Also if it could be displayed on the dashboard
It would be so useful if we could either type or dropdown menu a location code for the repair item in shop. This way we know exactly where to look if a customer calls or comes in to pick up. In order for this to be the most effective, it should be visible in the dashboard also.
This should be one of the more prominent type of information fields should be shown in the ticket template and the invoice template also.6 votes -
Add internal notes section on invoices
when doing AR there may be mutlple times that I follow up on payment and it would be nice to make internal notes on the invoice so that I can see the last time i tried to collect.
5 votes -
Allow image uploads in Documentation
Documentation has made huge improvements lately. To "finish the job" for us, we would love to see an easy image/file upload option instead of just the URL link. This would save a lot of steps. It could simply upload it to the customer page as well.
0 votes -
Link Vendors to Assets
When creating assets for clients, we always ensure that the vendor information for that asset is entered so it's easier for technicians to get the vendor on the phone as quickly as possible.
Imagine you have a ticket open for a failed firewall or LOB app that isn't functioning as expected. You have the firewall or app attached to the ticket as an asset. Click on the asset and the support information for the device or software application is displayed, including serial and/or account number.
I create my vendors in the Vendor List, but now I also have to duplicate…
1 vote -
add a PO link to tickets
Link PO's to the ticket- even create a link to create one from the ticket and integrate the parts needed.
1 vote
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