General
3763 results found
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Have option to create inventory item from repair tickets
Hey guys it would be great if we can directly create inventory items for Tickets that are created. We do a lot of repair tickets but then have to go to inventory then add all the credentials once again. IMEI Photos etc.
I think it would streamline the process for everyone who does in house refurbs.1 vote -
Ticket Automation Content Condition
Ticket Automation should support a condition of the content of the initial issue "contains". That way we can automatically perform actions based on what the customer actually says in the ticket. This is already supported for the subject of the message, but not the body.
6 votes -
Allow sorting reports
It looks like sorting is a rather large pain point here. I would like to add that sorting the reports on the admin screen would be a huge help. Currently, I have to export the report then edit the timestamp because it prints as a text field with the day first. This sets the field as an alpha sort and it's a tremendous amount of work to reformat the timestamp as a real value. If at least there could be valid date and time fields that would help. Ty!
1 vote -
add next button to inventory item page
Add a "next " or "Next Item" button to individual inventory item pages, allowing you to move to the next item without having to go back to the main list. This will make the workflow of updating inventory items much easier.
3 votes -
Ability to add tags to customer accounts
The ability to add custom tags to customer accounts. For example, the ability to add the tag "Customer" or "Installer" to different accounts, allowing techs and admins to run reports and filter the customer module based on tag types.
13 votes -
Option to Email paid invoices Automatically or via trigger in Ticket Automation
Hello Team,
99% of our customers prefer to be emailed the paid invoice and/or receipt.
An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.
The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.
This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid…
23 votes -
Change tax rate for recurring invoices
I noticed you can't change the sales tax type for recurring invoices. Please add the option similar to the current invoices for this.
4 votes -
Multiple Dashboards Based On Ticket Type Or Tech.
I would thing it beneficial to have multiple dashboards based on ticket type, technician or other sortable field. Right now, I have 112 open tickets in the system. Some are inhouse computer repair acted on by bench techs. Some are phone repairs, acted on by my phone repair tech and others are onsite / B2B service calls acted on by my field engineers. I have multiple displays around my shop, wall mounted all running RepairShopr. They now all display the dashboard, but with every ticket verses tickets specific to that business area. To show open repair tickets for phone repairs…
4 votes -
map link
In the mobile app, in the customer section. There is a button for phone which is great. Please add a map link next to it so the customer can be called or their map location can be accessed more easily
1 vote -
Have bundles reflect the same price everywhere
When updating bundle prices because parts cost changed or something from inventory view you can change the cost and price of a bundle, but when going to the bundle tab under the inventory all bundles there are still showing old prices and costs. For example, on Inventory page I updated cost in bundle for back glass replacement to $10, and price of repair to $55. However, go to Bundle Overview page and it still says $10.25 cost and $35 price.
2 votes -
Custom Invoice Message Templates
Add the ability to setup templates for the Custom Invoice Message.
1 vote -
List "Contact" under +New button for customer's account
I know you can add a contact from under the contacts tab, obviously, but I seem to reflexively reach for the master +New button for the customer's account every time I try to do this. Just a low-priority thought, in case other people do that, too.
1 vote -
Be able to auto change the status to scheduled when an appointment is made.
We use the ticket automations to keep the tickets organized properly. When a part is received the status is changed to 'parts received - to be scheduled'. The most difficult thing is that when an appointment is made we have to rely on our great & fantastic organizational skill and remember to change the status to scheduled. Its a 2 step process. The tech's are horrible at remembering to do this. Right now, we are constantly having to go into each ticket and check if it needs to be scheduled or not. Is there any way that when an appointment…
3 votes -
Customizable Notification Templates
I would like to see an option to change all the different notifications how they are formatted. I would like to be able to use data fields and insert links.
Allow for the subject and the body to be changed.Currently getting notifications via anything but email is useless as you do not get a hyperlink to go to the item. Also there is alot of wasted space on shorter messages like Pushover and SMS.
Emails are hard to manage because they dont follow rules very well.I would rather use something like pushover for my notifications leaving my email…
1 vote -
Grouping box colors
When i group repairs the boxes are an ugly grey . It would be nice to add colors for different grouping boxes
1 vote -
Place deposit on customer account (not on ticket)
I'd like the ability to make a deposit from the customer account screen. We take deposits when customers make appointments, and we'd rather not have to make a ticket for this. We've been using the payments feature, but that makes billing clunky. It would be nice if when you got to invoicing it would detect store credit, or a deposit and it would automatically apply it. In other shop management programs there is usually a check box that says "Do not apply credit" if the customer doesn't want to use their deposit.
11 votes -
grey out travel time in calendar for travel
Adding travel time is great but it doesnt show in the calendar. So our reception - if they don't know the location of the job - makes the appointment and then books it in; it should visually show that it is travel time [especially if it is 1-2hr travel time]. Even a greyed out/or checked colour of the actual colour.
Example:1x tech is green. He has an appointment that goes for an hour. The appointment block is green. but the travel time is an hour there and an hour back. The travel time could come up as a slightly see-through…3 votes -
Registration Email before Portal Invitation
I think it would be good once a new customer is added, the system sends out a registration email. Then once the customer fills out the information, the admin can input the data and setup users for portal, then the system will send out the portal invitation email.
0 votes -
PART ORDERS ON TICKET
WHY NOT IMPLEMENT PURCHASE ORDER MODULE, RIGHT ONTO THE TICKET MODULE .. INCLUDING, VENDOR, DATES, ITEM #, DESCRIPTION, PART RECEIVED ETC ETC ..
WHY DO WE HAVE TO COPY PART INFORMATION 2/ 3 TIMES INTO EACH MODULE..
MAKE PARTS ORDERING EASIER WITH MORE OPTIONS/FIELDS, RIGHT FROM THE TICKET.. IT WOULD SAVE TREMENDOUS AMOUNT OF TIME AND EFFORT ..
0 votes -
Add the Transaction response code from a payment to the Quickbooks Payment reference no. field.
When using QuickBooks online the payments from RS get moved over to QBO as expected. Then when the payment is deposited we can match the payments to the deposit and reconcile the account. However there have been times that payment did not sync or we have payment but no deposit etc. Having the credit card "transaction response code", check number, etc populate the QB payment "reference no." field would be great help. They data makes looking up transactions easier.
2 votes
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