General
3763 results found
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Ability for customers to reset their passwords for Client Portal
Users are not using Customer portal because they dont remember and cannot reset their portal passwords them selves
this can be implemented with Quick Pass Integration
https://www.tailrecursive.co/quickpass9 votes -
3 votes
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GoCanvice
I use GoCanvice for intakes when I am in the field. It would be great to import the data so I don't have to enter it twice.
0 votes -
Dashboard Not Customize All Custom Status
The dashboard lets you customize the colors for the different ticket statuses, but it will only show 11 types when customizing the colors.
If you have more statuses, like we do, you cannot customize any beyond this limit of 11.
The dashboard needs to let you customize more statuses.0 votes -
Make the business name clickable wherever the person name is (i.e. invoices)
It's evidently disconcerting to our team members to have to click on "(empty)". Just throws them for a loop every time. We have a lot of business contacts for whom there isn't a particular person that would be appropriate to list on the account, really, so there are a few of them like that. Or possibly if the name IS empty, THEN turn the business name into a hyperlink? (Seems like more work for you guys, though.) We could also do without "(empty)" at the beginning of search results.
1 vote -
Updates to Stocktake
can we suggest some improvements for stocktake?
the scanning section needs to have the barcode and the lookup, next to each other, so if the barcode doesn't work you don't have to scroll up and down.
also the lookup section - it would be great if once you have entered the QTY it reset and put you back ready to enter the next one.
Stocktake reports...
we need to be able to sort the items by qty difference and value difference. rather than have to scroll all the way through items that haven't changed.
these few changes will make it…3 votes -
Adding asset to ticket by scaning barcode
Would be great to be able just go into the ticket and there add asset by just scaning barcode on asset field. Now you have to choose from the existing assets, but in my case when customer has 5 same assets it is not possible to choose the right one, or you have to look on some extra numbers etc. We are using barcod scanners a lot :)
4 votes -
Ticket status list - need to customize the status list to match our business.
The default status items do not fit our business and we really want to delete those items and use only the ones that are relevant to our business. It's confusing to our customer service folks as to which status to pick.
Also, the order of the list should be configurable.
1 vote -
template cascading tag selection logic or, possibly, custom tags?
For sake of, say, email templates, it would be nice if it could use just the first name (if present) or the business name (if no first name present) (if it's just easier to just make new tags, I suppose, like {{customerbillingorfirstname}}). Or letting us make tags out of other tags, possibly.
Or else, some way to allow us to cascade the options, like (({{customerbillingname}}/{{customerfirstname}}/{{customerbusinessname}})), to use the billing name else first name else business name. (I can imagine a few other instances where a cascade selection might be nice,…
1 vote -
Allow square payments to be processed on the second screen app for iOS
When checking a customer out via the web app have the second screen app open square and allow the customer to swipe in the same way as Repairshopr lite. This would finally give square users a terminal like experience we have wanted with a customer facing device. We can throw the ipad in a square stand or other locking stand facing the customer and have a professional looking full solution for display+signatures+card
31 votes -
Inventory Updates
Good Morning,
My name is Jason and I recently setup the trial software for my new business. I am currently using an antiquated program called Dealerware. It is old but does almost everything I need. However, there are many features of RepairShopr that I like. Unfortunately it does not seem to fit perfectly with the lawn mower and small engine repair business that I run.
In my business I need the ability to see what part numbers cross reference with other part numbers of the same or even different manufacturer or vendor. I also have part numbers that supersede to…
1 vote -
Download multiple invoices in RS/cust portal
I have a client who sends around 10-20 repairs a week and is on account for around 60days. They are wanting to bulk download all the invoices in the portal , I dont believe there is a way to do this without going into each individual invoice.
This could also be useful on the backend1 vote -
Integrate with Passportal
Passportal is a great password management and documentation system. It would be great if we could integrate customer contacts and location info with it.
22 votes -
Stop reformatting (rehashing) URLs in ticket comments
I sent my customer a ticket reply with a URL to a web site in it. The link was copied straight from my browser, but when the customer received the ticket comment email they called me to ask what I was sending them and if it was safe, because mousing over the link showed that it was taking them to this page, which looks like nothing to do with the original link I pasted, and actually looked like this :
In this day of ransomware etc I encourage all my customers to be cautious, and to see the above…
9 votes -
hide ticket automations
The ticket automations are ok, but they don't work all that well for allowing users to see the actual important information in ticket threads.
It would be crucial to be able to hide the ticket automation automated posts since those are just system log info that we don't need.
It makes it very difficult to actually read the tickets when the info is buried in the 'system log' readouts of the automations dumping text in the tickets.
6 votes -
AWS billing integrations -
be able to get AWS instance specific billing data for each costumer to be auto applied to invoices / recurring invoices
3 votes -
Allow Different Rates in Time Clock
We have different rates for techs, sales, etc. We also have in-store and on-site rates. It would be cool to see an option of assigning certain rates to employees and allowing them to select their rate for clocking in. Right now we have to use a combination of RepairShopr and Toggl for tracking in-store and on-site hours.
3 votes -
Pattern lock or pin
I would like to see a section on the intake form for the devices pattern lock, password or pin. This would also be a great integration for the possecondscreen app as the customers can enter it themselves.
10 votes -
Unlock Pattern Integration Into Customer Tickets
A 3x3 grid that can be used to accurately draw an unlock pattern that can be integrated into the custom field of a customer ticket.
3 votes -
Generate and send time clock reports to a specified email.
I have found it really silly that I have to generate a time clock report, save it, and then email it it to my accountant every week. Time is money. I understand we could make the accountant a time clock admin but most accountants do not want to deal with that. It would be great if we could schedule a report to auto email employee hours weekly, bi-weekly, etc. and have the option to setup a message to go along with it every week.
3 votes
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