It's evidently disconcerting to our team members to have to click on "(empty)". Just throws them for a loop every time. We have a lot of business contacts for whom there isn't a particular person that would be appropriate to list on the account, really, so there are a few of them like that. Or possibly if the name IS empty, THEN turn the business name into a hyperlink? (Seems like more work for you guys, though.) We could also do without "(empty)" at the beginning of search results.