General
3763 results found
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{{asset name}} Using this to auto fill templates, can we make it work with multiple assets on one ticket?
What I would like is to use {{Asset Name}} to send text messages or emails like "Hi Customer Name your iPhone X is ready"
Though when they have more then one asset on a ticket could we make it, "Hi Customer name your iPhone X and iPhone 8 is ready"1 vote -
Spiff
Add a function that allows us to Spiff pay per client. I use 1099 sales rep and they get paid recurring per client they are monthly RMM clients. In Novemberish/December a post requesting this had a high amount of votes and comments and now it is gone
3 votes -
Link Inventory Products to Repairs within Repair Widgets
An ability to link Inventory Products within a Repair Widget.
A customer requires a repair to a Phone, they visit a webpage, displaying the widget. They're then able to pick a repair i.e. Broken Screen an at the same time see the cost of that repair while booking in, streamlining processes.
I've seen other repair companies offering this service through their Management System.
4 votes -
Printing multiple Ticket receipts at the same time
After registering clients repairs, i would like the option of having a checkbox beside the clients names (in the Tickets window) to be able to mark and print out ticket receipts of those specific clients (with marked checkboxes).
This will eliminate going to every client and going through 5 steps to print out a ticket receipt. It is very labor intensive - and a waste of time that can be easily overcome by having the checkbox system.3 votes -
PRINTING STRAIGHT AFTER CREATING TICKETS - EASIER METHOD PLEASE....
WHEN CREATING A NEW TICKET, COULD YOU INSTALL A PRINT OPTION - STRAIGHT AFTER CREATING THE TICKET.
AFTER CREATING A NEW TICKET, WE HAVE TO GO THROUGH 5 DIFFERENT AREAS/OPTIONS BEFORE WE CAN ACTUALLY PRINT OFF THE TICKET RECEIPT - IT BECOMES VERY LABORIOUS AND FRUSTRATING, ESPECIALLY WHEN YOU HAVE MANY CLIENTS LINED UP.
PLEASE, PLEASE , PLEASE ADD THIS FEATURE.3 votes -
Allow us to set certain labor items to NOT subtract from prepay hours.
We track labor time for many different internal reasons to see how much time we are using on a ticket. Sometimes, that is not actually billable. In order to use the labor reports, we have created some labor items that have a $0 charge associated with them. We have a 'no charge', 'RMM labor', "managed exchange labor' and so on. Problem is, when we use these labor types, they deduct from the pool of prepay labor that customer has. So, we end up using time we shouldn't, or we are not accurate in our tracking.
I would like to be…
21 votes -
Inventory Product Analysis-Show product history IN and OUT
To audit a product/sku (see a products history in and out by date) - I have to manually add the totals from all Purchase Orders- then manually count the SOLD invoices from Product Instances. The export to CVS feature should have a qty field so a auto-sum could quickly add them. Most desired is a Export to CVS or Report listing a product/sku Begining with On hand total then a list showing Dates Received and Sold together sorted by date- You can see the history of the product flowing in and out. Very helpful to us when looking for errors.
1 vote -
Bring all parts order info through to the e-mailed notification
When a part order is made, I get an e-mail to order the part. Problem is, the email only carried through the URL of the part, nothing else useful. I would like the e-mail to include ALL information in the part order including description, URL, quantity, cost, price, what kind of shipping they want, etc. Also, it should have a link direct back to the ticket and part order, not just the customer page and parts module.
Finally, if a change is made, then another email with the highlighted change should come through.
5 votes -
Please make lists alphabetically sortable
Hello,
I have requested this several times and here I go again. I'm speaking specifically about the Device Repair Widget. When I create a new widget device, I would like the options list to be sorted alphabetically. I'm always coming up with new problems to add and I would like it to be sorted appropriately after being added to the list. This would also give customers who use the widget a cleaner, easier way to find their specific problem they are having with their PC rather than looking through a mess of problems in random order. Make sense??
Thank you…
1 vote -
Clone Lists in worksheets
I love how customizable the worksheet are but they are a pain to build. I know you can clone the entire list, but it would be nice to be able to clone each drop down question and just rename it.
1 vote -
Add Inventory to Stock Take Lists via
I have stock take lists created for various sections of the store.
When im adding in inventory, i would like a feature to be able to add it to a stock take list as well from with in the product window.
Now what i am doing is adding the inventory and then adding it to the stock take list manually, to be able to avoid missing an item off the list, i think it would be handy to be able to see and do this from the product page.
Regards
1 vote -
Ability to link tickets
example:From an existing ticket the ability to click New > Linked Ticket would be swell:) Also, the ability to view the linked subordinates from the main ticket window would be nice
5 votes -
Add invoice aging to scheduled reports
I would love to be able to automatically send me the invoice aging report every Friday. We currently use the invoice reminders feature, but when the open invoice goes past 60 days it needs to be called on.
1 vote -
Suggestion Ticket Printing
I would like an option to choose Dymo label printers for different users. If I print out, it will be sent to my Dymo, and if a Co Worker prints out, it goes to his printer. Would that be possible?
Thanks in advance
1 vote -
Input Purchase Orders > Supplier Invoices
Currently POs feature is quite vague. There is very limited information that can be added. I am suggesting that:
- POs can be used to log a current purchase order (and this would include individual items that were ordered and their cost).
- There's often delivery charges attached to a PO. This needs to be added.
- POs would be linked with both parts and inventory, giving us the users the ability to decide if items in a PO should go to parts or inventory. Repairers who don't have a shop most often do not need a big inventory, but order specific parts…
10 votes -
Enable Quickbooks online inventory and Purchasing
We need to use QB inventory and purchasing.
Enable RS to read and write to those functions rather that RS inventory and purchasing.4 votes -
Stop making us scroll down - Most commonly used items "above the fold"
When I take a payment to scroll down to hit the "Take Payment" Button. In tickets you have to scroll down to see the full customer information.
There is so much wasted space at the top of RepairShopr screens it's just nuts.
Asking for a signature on a check deposit is crazy.
Please work on your UI rather than some of the features that are coming out on "Feature Friday"
51 votes -
Sticky ticket history notes
It would be a good idea to be able to create a/or sticky ticket note(s).
This would allow any ticket note to be marked sticky so it sits at the top of the ticket history. The reasons for this would be varied, but in our example, we often have customers sending a ticket note to use a different delivery address, or, some other important info that we do not want buried.
I was thinking maybe having an option to make any history entry as sticky, a check box so it can be made sticky and they released if and when…3 votes -
Add Supplier Ratios to Inventory
Every Inventory Management System should have this option:
allow the user to input a Supplier Ratio value which will calculate appropriate quantities and costs for inventory that is purchased or sold in differing quantities.For example:
I just placed an order for a product that comes in a 10 pack. We sell them individually. Each time I order this item, I must recalculate the numbers for what my individual cost per item is, and also adjust my quantity appropriately.
If, instead, I had a Supplier Ratio value, I could input into a PO that I purchased 1 (pack) at its…
3 votes -
Widget flow
When creating a widget flow, in the "Customer Info" step, it would be nice if the Business Name and Phone fields could be hidden with the tick of a box like some of the other fields. I have a booking widget setup for residential clients and they don't need to see the Business Name field. Thanks!
1 vote
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