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3762 results found

  1. Attendees on Calendar

    It'd be nice to see "two" appts one for each tech if there are multiple people assigned to a field job. As of right now only the owner of the appt shows up in the calendar. My work around is to create two separate appts, for each tech.

    8 votes
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  2. Add pics to inventory and POS!!!

    The inventory system and POS need image support for items. This would help tremendously with training new staff in how to use these aspects of repairshopr. It is very easy to get lost in all the text of the POS and inventory systems. You've done a great job with images in the ticket system, now carry it forward!

    12 votes
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  3. I need to be able to pull a referral report based on location

    I need to be able to pull a referral report based on location

    1 vote
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  4. Bulk Disable Customers

    From various ticket systems and accounting packages over the years, I have a large (for my rural area) number of customers in RepairShopr. Many of those I have not seen in years. I would love to see two features added:

    1. Filter/Sort by a field for the last time a customer record was touched - whether contact info updated, ticket, etc.

    2. The option to Disable an entire listing of customers in one button, rather than individually deleting (or disabling, if there is info on them).

    Thanks!

    14 votes
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  5. Enable entering an estimate or invoice line item as a tax exclusive value.

    Most suppliers in the UK will quote an ex tax amount so at the moment I have to work out the tax Inc price before entering it into repairshopr which really isn't helping efficiency. It would be great if you could enter a tax exclusive value and have repairshopr workout the tax.

    15 votes
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    3 comments  ·  Admin →
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  6. Add Technician Select to custom widget

    Add Technician Select to custom widget, we use a post it note style custom widget when fielding calls before a technician takes over.
    If it were possible to add a technician drop down selection box to the issue detail widget step it would help greatly to be able to assign that lead/ticket to someone straight out of the gate

    9 votes
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  7. customer phone number on mouseover

    In the ticket list view it would be really handy if hovering the mouse over the customer name showed their phone number.

    9 votes
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  8. customer phone number on mouseover

    0 votes
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  9. Need to be able to edit sort order from main inventory screen instead of having to go into each item, enter sort order, save, then back agai

    1 vote
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  10. Custom Hours for Tech Specific Calendar Booking Module

    With the booking module for specific techs, mine for instance. I would like the ability to set custom hours. For Example, I don't want people to be able to book appointments with me on the weekends, but my shop locations are open on the weekends and book appointments.

    1 vote
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  11. Great Product

    This program is great

    1 vote
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  12. Improve Tickets and Tech Comments

    It occurred to me that the ticket system could be improved to have an auto save function (very often I close browsers either on purpose or by mistake and data is lost)

    The other option would be to edit tech comments. I find
    that when I add comments there is a need to edit those comments and it appears as though I have to delete and create new?

    1 vote
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  13. Woocommerce shipping charges and refunds

    I would love to see the woocommerce integration support shipping charges. At the moment the invoice is created in RepairShopr, less any shipping charges and the payment amount is the same (less shipping charges).

    Secondly I would like to see the refund process working from Woocommerce to automatically issue a refund through RepairShopr.

    As i've found this causes an issue with product quantity discrepancies. If a product is refunded in WC then the quantity is adjusted, but not in RepairShopr. I'm sure this issues wouldn't be an issue if this particular request, the refund feature, was implemented.

    3 votes
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  14. List all ticket comments on customer page

    Prior to using RS, we took all our notes in Google Contacts. It provided a nice list of all appts (although rudimentary) and field techs and shop techs alike could see the history of the customer at a glance.

    We like RS and has lots of good stuff, but it's so hard for techs to see what other techs have done without opening each ticket and reading all the comments. Is there another way to see everything at a glance (and perhaps when contact syncing is fully formed, something that could merge with the Notes field?

    I know you have…

    3 votes
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  15. Refurbs / Customer Purchases - Stickers and Worksheets

    Refurb system is brilliant and a great addition to RS.
    A couple of improvements from what we can see is the ability to add in worksheets and also print stickers from both sections.

    For us, customer comes in. We would take their details but we have no lablel to apply to the device. Then we would need to make notes of the specification and do routine checks (via worksheets).

    Then once this is completed we would pay them and then grab that detail into Refurb section. Again could do with worksheets to use for processes that we do with every…

    52 votes
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    8 comments  ·  Admin →
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  16. Add a Quote Tab

    As an IT Professional, we do not estimate the technical work provided to customers. We also do not estimate the inventory needed for the customer. Hard to process a quote under the estimates tab. Will this happen? Would be EXCELLENT!!

    Technical Services - 2.5 hours - installation and set up
    Hardware - $495 PC, $110 240GB SSD, etc

    If quote is accepted, pay upon receipt....this is how I am looking to bill my client. As it stands, I have to use our other CRM to send a quote...

    3 votes
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  17. Dashboard Timeout

    As a new user we setup a flatscreen TV for our dashboard, but we also have user timeouts set to 1 minute. This timeout also interacts with the dashboard and yet what we really need is for this to be available consistently and also with an auto refresh built in so we have to do little direct interaction with it during the day.

    As previously mentioned it would be good to allow customisation of what detail we can see on each ticket as some users want contact details and some don't. For us we prefer the old dashboard as it…

    1 vote
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  18. Constant Contact Intagration

    RepairShopr has some nice built in tools but Marketr isn't a replacement for Constant Contact. it works great for short simple messages but doesn't lend itself to doing a monthly newsletter.

    In the end we prefer to work with the tools we get support for and know well to make our jobs easier and more efficient.

    For some Marketr may do the trick for others they prefer other tools. Just like some people prefer trucks vs. cars. preferences. We much prefer the experience with Constant Contact.

    4 votes
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  19. To add more than one tech to a ticket would help, for many of my services require more than one tech.

    3 votes
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  20. Ticket or Work Set

    A ticket set or workflow set that can be assigned to a client that generate a ticket at xx number of days. I know there are recurring tickets but that only applies to same ticket. I would like to see something where we could create a ticket set template that we could assign to new or potential clients that then generates a ticket at xx number of days. That way we could assign the set to like a sales role and they would then see a ticket that says call client, after resolved 7 days later a new ticket would…

    1 vote
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