Add Technician Select to custom widget
Add Technician Select to custom widget, we use a post it note style custom widget when fielding calls before a technician takes over.
If it were possible to add a technician drop down selection box to the issue detail widget step it would help greatly to be able to assign that lead/ticket to someone straight out of the gate
9
votes
DJ Hummerston
shared this idea
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Carly
commented
This would greatly help ticket creation