General
3762 results found
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Stale customers report
We desperately need a report that shows "stale" customers. We need a report that allows us to see all customers that have had no activity (no invoices or tickets) within a date range. We're trying to push all our users to rely on RepairShopR exclusively, but as it is we're having to jump between QB and RepairShopR because of this one limitation.
1 vote -
Add "Ticket Worksheets" to PDF/Print drop downs on Tickets
We recently stopped having ticket worksheets at the bottom of tickets, in an effort to save paper. We only need to print out ticket worksheets once in a while (for customers to review or walk through). However, without the tag added to ticket templates, there's no easy way to print the worksheets.
A simple and efficient way to accomplish this would be to add a print out of the ticket worksheets as a single document; which could be Cloud Printed or PDF Rendered from the same drop downs that already appear in the tickets section.
Could you please add "Ticket…
34 votes -
Allow us to whitelist and block IP's based on employee.
Different employees should be able to access the service on different IP addresses.
1 vote -
Integrate Harvest Projects into RepairShopr
Would love to point tickets at harvest project links.
2 votes -
Automatically create tickets with Email Rules using a "Keyword" in body of email
So we are using email rules and it works well. However, if an email has a keyword in the body, we would like for it to create a specific ticket.
"Low battery" in the email would generate an urgent level ticket for the customer and the battery replacement ticket work sheet. Thanks for listening.3 votes -
Asset Categories Needed
It would be great if we could have the same type of Categories as in the inventory system in the Assets Fields under the Customer Profile.
This would not only help for Origination, But it would allow us to store things such as passwords, services, printers, network equipment, users passwords, software serials, and much more and be able to organize it.
Right now a big long list of asset doesn't do us much good. If you have 50 things to put in for a customer it makes it hard to look for that one printer or the software serial or…
3 votes -
Appointment Month Layout
It would be nice to be able to see the Appointment Module screen in Month view as well as weekly. We book week long appointments by having only one slot available on Mondays. It would be nice for customers to be able to scroll by month rather than weekly.
3 votes -
Integrate Outlook Contacts
If we could get Outlook Contact integration I would be extremely happy. When we add a new Customer in RepairShopr, it syncs to O365 and adds a new contact. If you could even Sync notes I would probably wet myself.
27 votes -
Customizable ticketlabel
Hi forum!
We really want to be able to put the customers computer/phone password on the ticket label.
Imagine how much time it would save, just saying.3 votes -
Simple or complex passcode ios?
For the iOS app, instead of an email/password. After the user has a successful handshake with the server, can you make it possible for a passcode to be set with what ever recipe is deemed by the admin. Therefor not requiring repetitional typing of the password? Just throwing that out. I'm paranoid about strength since I'm the sole employee/admin. But 6 years of college really destroyed my memory. So I'm looking for an easier way to get in, considering the device is password protected.
1 vote -
Heading colours
Eg Assets, Purchases, contracts in the customer and ticket maybe black and white writing so everything does not look all the same no biggy but just a thought
1 vote -
1 vote
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Purchase Order Cloning to a different location
You can currently clone a PO however you cannot change the location of the cloned PO. We have a starting parts inventory for each location and being able to clone my existing purchase order to a new location would save a lot of time by not having to re-type it. Seems like it would be a simple change to implement
3 votes -
Notification Center - Time schedule for alerts
These notifications are very nice to have but something I would like to suggest is to have the ability, by group or tech, to schedule the times of day they will/will not be sent out.
For Example, Techs don't need to get text messages out side business hours for updates on tickets. Of course they can log in an check those if needed but don't need to be disturbed outside of work with these kinds of things.
This could also tie into allowing access to RSr in general outside work hours. For example...each tech could have access during their work…
4 votes -
Customer Returns NOT creating a return in QBO
Currently when a customer returns something it does NOT create a return receipt in QBO. It has to be manually added and the inventory quantitates are off count until this is processed manually. I am shocked that this is not integrated yet!
9 votes -
Allow Appointment Time Range Windows
It would be nice to schedule an appointment window for our clients. For example, due to scheduling, we can't always arrive at an exact time, so we typically say that we'll be there sometime between say 12PM and 1PM.
For now we've added this to our appointment e-mail template:
"Note: A technician will arrive within 60 minutes of the above Appointment Time."12 votes -
ood Day is there a possibility to have a drop down on the private comment area, where a different address can be selected to send a privat c
ood Day is there a possibility to have a drop down on the private comment area, where a different address can be selected to send a privat comment to,
example:
sales person o follow up on quotes, i would like the technician to be able to send a privat comment to the sales person to follow up on a quote in the private comments area,
and then if a other private comment needs to be made to perhaps the boss or admin person the dropdown can be selected with said users email adress.
kindly get back to me asap regarding…2 votes -
allow mentions in slack from the comments fields in repairshopr
I setup repairshopr notifications to send all hidden comments to slack. then I wanted slack to only notify when I am mentioned. Then techs can simply mention another tech in a comment to get the attention of that tech. There needs to be a way to send a message directly to a tech about a ticket and have it recorded in the notes. this seams like a good answer but slack did not recognize the mention from the comment.
0 votes -
Singular email option for Invoices
It would be very helpful if under the individual client, when we Edit their information under Additional Fields, to have a section in there for the option of "All invoices go to X email" Not the email address for the account, not the email address of the sub contact that the particular ticket had been assigned to.
Currently the only way to do that would be to have the main email of the clients account be their invoice email, and then every time you make an invoice, you would have to un-assign the sub contact to ensure it was only…
24 votes -
Bundle Items Recurring removal
Would it be possible to automatically remove the items from the invoice when creating the recurring invoice? Instead of getting a message saying that it can't be added. For example, Bundle item A and item B get invoiced. Item B needs to be setup for recurring invoices but we can not make the recurring invoice from that invoice because of Bundle item A. Instead, we have to go to invoices, recurring invoices, and select new. Then fill out the contact information. This is not problematic for 10 a month, but doing a 100-200 a month, this becomes cumbersome quickly.
1 vote
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