3762 results found

1. Add a permission option to remove user from ticket assignment

   The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.

   A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.

   In our case, we have a few users with very limited privileges we use for testing anything that uses the API on the live RS instance for the first time, and whilst people know not to assign those users to a ticket it would be nice to enforce that with a group permission to avoid it happening accidentally, and to avoid 'cluttering' the assign-tech dropdown (all names and emails have the prefix API-, meaning they show up first in the list of techs)

   The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.

   A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.

   In our… more

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2. Improve upon the Google Calendar integration visual design & usability

   Our shop has a Google Calendar for each technician, and we'd love to use the integrated Calendar in RepairShopr, but visually, it is incredibly clustered, because of the multiple technicians. Adding a show/hide function for each technician's calendar would be awesome. In addition, resizing the module (or having a pop-out) may help with the cramped feel. Even adjusting different technician calendar colors would be great. The current "Make Appointment" button/pop-up on tickets just feels very clunky in the current state, and makes it difficult to accurately schedule appointments in this way when you have a complex schedule.

   Another handy suggestion I got from one of my team, was the option to be able to, instead of (or in addition to) viewing notes on an entry in the calendar, when you click, it would instead take you directly to the ticket that the entry was made for. Alternatively, simply having a direct link in the notes to the ticket would be just about as good, and probably easier to integrate. This would really help our on-site technicians, who use the calendar frequently.

   Also, in the RepairShopr App, it would be really helpful to have an easily accessible way to reach the Calendar from the home screen of the app, to at least view, but potentially move and edit entries quickly on the go.

   Furthermore, a function to turn an appointment directly into a ticket/invoice line would be fantastic, though I'm sure this is more of a long shot.

   Thanks for your consideration! We love your product here, we would just like to see some improvements on this system so we can use it for our on-site technicians, as well!

   Our shop has a Google Calendar for each technician, and we'd love to use the integrated Calendar in RepairShopr, but visually, it is incredibly clustered, because of the multiple technicians. Adding a show/hide function for each technician's calendar would be awesome. In addition, resizing the module (or having a pop-out) may help with the cramped feel. Even adjusting different technician calendar colors would be great. The current "Make Appointment" button/pop-up on tickets just feels very clunky in the current state, and makes it difficult to accurately schedule appointments in this way when you have a complex schedule.

   Another handy suggestion… more

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3. Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

   I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

   Managed services contract and conditions
   Recurring credit card billing agreements
   Third-party services authorization form
   Equipment trade-in signature paperwork

   I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes too much time. It would be hugely helpful to have these docs generated/signed/filed in RS from start to finish.

   I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

   Managed services contract and conditions
   Recurring credit card billing agreements
   Third-party services authorization form
   Equipment trade-in signature paperwork

   I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes… more

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   under review  ·  Rajesh Agarwal responded

   We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

   We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

4. I would love to see a monthly report that could be automatically sent

   For our clients that are on retainer, a monthly report that you can email to the client automatically that showcases exactly what we did, what effect it had, and really reiterates why they’re paying us. It could include up-time, number of tickets resolved, man hours used, etc.

   Thoughts?

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5. Developer Access, Programmer access mode

   it would be nice to have a security group for a developer/programmer. I didn't see a way to build this with with is present.

   It would be nice to allow a programmer or Developer access to template, API info, html info, templates, web portal setup and so one without any access to client data, other then maybe some sample data for testing.

   We would like to hire a developer to make some changes to our templates and such..but need some control to do that in the future.

   Also, some way to backup all that data and restore it. I see a set back to default box but being able to use the Dropbox integration to save all the html tweaks and other settings so if the Developer had a problem we could "rewind" to the last know working state or be able to choose a saved set of settings.

   it would be nice to have a security group for a developer/programmer. I didn't see a way to build this with with is present.

   It would be nice to allow a programmer or Developer access to template, API info, html info, templates, web portal setup and so one without any access to client data, other then maybe some sample data for testing.

   We would like to hire a developer to make some changes to our templates and such..but need some control to do that in the future.

   Also, some way to backup all that data and restore it. I see… more

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6. make estimate banner and mouse over for total and profit available to non admins

   it would be great if Non- admins can see the estimate banner and able to see the mouse over when you mouse over total of invoice and see cost it would be a great sales tool for my sales people.

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7. Reports

   I would like a report that shows me what tickets do not have an asset attached.

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8. Quick Fix: Add some line breaks into notification emails

   Hey guys,

   Emails that come through are pretty hard to read, here's what they look like now:

   ---- Reply above this line ----

   "Contact Us Submission: for John Tovarez @ 586-445-5419 Customer details: firstname: John lastname: Tovarez business_name: Roseville Fire Department email: n/a phone: 586-445-5419 Issue Description: Wants to order an Alpha O2 sensor "

   Could we just add a br or something after each category of response? Having them all on one line makes them pretty hard to read. Think this could be a quick and easy fix to make this part of the system look more professional.

   Hey guys,

   Emails that come through are pretty hard to read, here's what they look like now:

   ---- Reply above this line ----

   "Contact Us Submission: for John Tovarez @ 586-445-5419 Customer details: firstname: John lastname: Tovarez business_name: Roseville Fire Department email: n/a phone: 586-445-5419 Issue Description: Wants to order an Alpha O2 sensor "

   Could we just add a br or something after each category of response? Having them all on one line makes them pretty hard to read. Think this could be a quick and easy fix to make this part of the system look more… more

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9. API endpoint to DELETE ticket by id
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10. Add an endpoint to get asset_type

    When creating an asset, one needs to provide the asset_type_id field. Currently, there's no way to obtain that from the API.

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11. Allow us to EXCLUDE a charge from being put on a recurring invoice

    The automatic addition of charges onto a recurring invoice is really handy. But, I have had situations where we are working on a special project that needs to be billed seperatly, or we are just in the middle of something where we don't want the charges from that specific ticket being included on the recurring invoice. I know we can go into the invoice and disable that feature for this month, but then there are other charges that we DO want included...If we could select and over-ride on a charge by charge basis, or even a ticket by ticket basis, that would be helpful.

    The automatic addition of charges onto a recurring invoice is really handy. But, I have had situations where we are working on a special project that needs to be billed seperatly, or we are just in the middle of something where we don't want the charges from that specific ticket being included on the recurring invoice. I know we can go into the invoice and disable that feature for this month, but then there are other charges that we DO want included...If we could select and over-ride on a charge by charge basis, or even a ticket by ticket basis,… more

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12. Prompt when creating an invoice for a customer with a monthly recurring invoice already in place.

    We have a decent number of clients that get a monthly invoice for managed services. When we do additional work, we put the time on the corresponding ticket and then mark as resolved, counting on the recurring invoice to pick up the charges and invoice them. That all works fine. The problem we are running into is that not every technician knows what customers need to be billed right away, and which ones should wait for the recurring invoice.
    What we need is a prompt that appears when someone clicks the "make invoice" button that says "This customer has a monthly recurring invoice in place that will automatically invoice these charges, are you sure you want to create this separate invoice?"

    We have a decent number of clients that get a monthly invoice for managed services. When we do additional work, we put the time on the corresponding ticket and then mark as resolved, counting on the recurring invoice to pick up the charges and invoice them. That all works fine. The problem we are running into is that not every technician knows what customers need to be billed right away, and which ones should wait for the recurring invoice.
    What we need is a prompt that appears when someone clicks the "make invoice" button that says "This customer has a… more

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13. Change Management

    For larger sites that require Change Control (Management) I would like to see a way for clients to approve changes to their software/hardware.

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14. Autotask RMM integration

    We are now using Autotask's RMM (formerly centrastage) any way a ticketing integration is possible? with the RMM not the CRM.

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15. Serialized Item History

    So, we noticed an issue with serialized items. we sell used phones and someone returned a device we sold them and then reported the phone stolen with the cellular carrier. this blacklists the IMEI and now i cant sell the device, but once the serial got returned in repairshopr there is nothing that states that that serial got sold to that customer as the serial gets removed from the invoices after the return, is there any way to add this to the serial history in repairshopr that it was sold to the customer and returned?

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16. appointment time and date picker not mobile friendly

    I do alot from my phone and find it very hard to schedule appointments. The date works fine, but the time picker is very hard to use. Would like to see a time picker much like android has with a circular hour then min.

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17. Status should not be at top of screen

    It seems a little crazy that you go to the bottom of a ticket and enter a message but the status is all the way at the top....surely just a tick box next to the message box asking if you want it to update status would be a good idea

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18. Ability to mass print or save pdf's of invoices

    It would be helpful if we had the ability to mass print or save pdf's of invoices for a given period of time (a full year) or all invoices for a given client.

    6 votes

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19. Billing increments

    I am currently billing in 1/4 hour increments. If we work on a clients computer for 16 minutes, we bill for 30. I am considering changing to 6 minute increments. It would be great if RS could track time in increments.

    I imagine this would be hugely helpful to a TON of users.

    Thank you,

    dp

    15 votes

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20. GFI Alerts

    It would be great if we could make the RMM Alerts sortable by clicking on the column headers.

    dp

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