3763 results found

1. Add integration with Insightly

   We are using Insightly for tracking project and tasks along with leads. Insightly integrates easily with almost everything else we use. Many of which also intergrate with Repairshopr.

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2. Different Pricing for the same item

   I Would like to have the ablity to have different pricing for the same item. My company has multiple stores in different states. Not every store has the same price for the chargers.

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3. Custom device widget create a ticket instead of a lead similar to self service check-in module

   Add more flexibility into the custom device widget so that the admin can choose to have a ticket created similar to self service check-in or a lead.

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4. Increasing/Decreasing quantity on the fly by Administrators

   If Inventory is off for an odd reason, administrators should be allowed to increase inventory count for a specific item.

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5. Add pending charge without ticket

   I invoice my clients on a monthly basis (thank you for scheduled invoices!). Throughout the month I create tickets and add pending charges, and at the beginning of every month an invoice is created that pulls in those charges.

   Sometimes however I'll have an event that doesn't really justify making a whole ticket. For example, I answer a phone call that takes long enough to justify billing for the call, but was still resolved during the call with no further follow up necessary. Or perhaps it will be a hardware order or some kind of reimbursement that I want to have pending until next month's automatic invoice.

   I would love to have a pending charges button on the main customer page that would allow me to add charges just like a ticket does but without the ticket. Bonus points if the screen could act as a master overview of all pending charges including those on a ticket that haven't been invoiced yet.

   I invoice my clients on a monthly basis (thank you for scheduled invoices!). Throughout the month I create tickets and add pending charges, and at the beginning of every month an invoice is created that pulls in those charges.

   Sometimes however I'll have an event that doesn't really justify making a whole ticket. For example, I answer a phone call that takes long enough to justify billing for the call, but was still resolved during the call with no further follow up necessary. Or perhaps it will be a hardware order or some kind of reimbursement that I want to… more

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6. Multiple tickets to be timed

   Many of us work on more than one computer at a time. With only having one timer running, we have no way to accurately track time spent on a repair. This is not only important for invoicing, but also so we can track average time for repair type, to help us better estimate costs of repairs. I am really surprised this would be something we have to vote on.

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7. Make it possible to have your own PO#s.

   It would be nice to be able to set your own PO#s. For example, if we manually enter the first one as 1000, it would be great if it would automatically go on from there instead of that long letter-number one that's in there. We would love it if you could change that! :) It would be very helpful.

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8. Is it possible to introduce a method of blocking off whole days in Appointment Booking Module. Currently block off days we have to book eac

   Is it possible to introduce a method of blocking off whole days (or a time period) in Appointment Booking Module. Currently, to block off days we have to book each tech off for the day. If we were both away for a 1 week holiday it would mean blocking off 14 individual days, not only time consuming but really messy.

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9. Single Use / One-Time Use - UNIQUE Inventory Module - PARTS

   [This was previously a sub-feature of a topic that was recently marked as Completed]

   This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”, and would function more like a "pool" of unique items for sale.

   To do this, you need to be able to reference what exactly is available, where you bought it from, how much you paid for each item, how much to sell that item for, where the item is located, etc. The main difference is that all items would be unique. Once you sell an item, it wouldn’t be “low/out of stock”, it would simply be removed from your list of Parts. This is most ideal for used and refurbished items with varying conditions; including computers, laptops, cell phones and tablets.

   Imagine being able to part-out a laptop and keep track of the good parts you pulled from it. You could easily search (by keyword, category or location) and find exactly what you have, how much you paid for it (if anything), how much you want to sell it for (or need to make to break a profit), and where it’s located specifically. I know we have hundreds/thousands of used power chargers, LCD screens, batteries, bezels, lids, motherboards, laptop parts, and other peripherals. If you can’t easily/quickly answer these questions, you need this: “Do you have a power charger for an Asus Q302L laptop?”, “How much did you acquire it for?”, “How much should it sell for?”.

   Examples of scenarios for where this module would be perfect to use:

   1. You buy and sell phones. How do you keep track of how much you paid for each one, and how much to sell each one for? What about different colors, carriers, storage capacities, models, features, conditions, etc? Are you really going to make separate inventory items and sale prices for all 500+ combinations of iPhones alone?

   2. You part out an ultra-high-end Alienware laptop with a dead CPU/Mobo. From it you can salvage a used 480GB SSD, 8GB DDR2-1200, a 760GTX GPU, and a rare oversized 18.5" laptop LCD that is extremely expensive and hard to source. Surely you’re not going to make inventory items for all those random things? What happens after you sell the 18.5” LCD? Does it stay showing in inventory as “low/out of stock” forever?

   3. You purchase a used/working Toshiba laptop with upgrades in good condition for $150. It has a 256GB SSD, and 16GB RAM. You’re never going to buy those exact specs in that exact model laptop ever again. Do you add it to your inventory list forever? How to you differentiate it from the other 27+ different Toshiba laptops you’ve sold/stocked in the past?

   4. A customer abandons their equipment past your “holding period”. The equipment now becomes store property and you can resell it to re-coop your loss of time/labor spent fixing it. You need a way to show that you are invested (parts and time) into this unique item, and have it show as available until sold in RS. Do you make an inventory item for this used repossessed item?

   5. You have multiple stores and sell refurbished laptops of all makes/models/specs. At any given time, you may have 20-30 different refurbished laptops in stock and ready for sale across all of your locations. Let’s say someone wants to know what selection you have available. Can you reference all specs/prices without being physically in the store or having someone on the phone to relay details?

   All of these scenarios would be best handled as one-time-use Parts that are tracked and reported just like regular items; but in a different module than Inventory. Just like regular inventory items, you could search by keyword, or sort by category, or sort by location. This would make it very easy to keep track of every random part each store has, and be extremely useful when looking for a specific part before ordering it. It would almost completely cut out any need for stores to collaborate about parts on hand.

   Everything would have a category type, an extensive description, acquisition cost (sometimes nothing for abandoned/recycled), sale price, location, and unique SKU. It would also make selling the parts quicker, as the price would be defined and the specs/descriptions would already be entered into the item’s description. When someone wants to buy something from the Parts module, you add it to an invoice, and that specific item gets removed from the list of 1-time-use inventory and no longer exists in the list.

   Okay, so you know how I love making mock ups…

   Here’s a glimpse of the old, inferior way we were trying to do this (and failed miserably at): http://i.imgur.com/LOVmfoH.jpg

   Here's my new concept of what the "One-Time Use Parts" module would look like:
   http://i.imgur.com/K4lJp5T.jpg

   In the new mock up, you’ll see that “Item name” is not the link where you can edit information and details. This is because it would be possible to have parts one time and then never again after the one is gone (like a Sony slim-line BD drive, or something) while other parts would be somewhat common (like an HP 65w charger). Therefore, there may be duplicate parts, but not necessarily duplicate descriptions.

   Next, costs would be able to be set by any technician (security group add rights), but once added and saved, the cost would NOT be editable (unless global admin or security group edit rights). The same thing would go for price. This would be a security feature so if we buy a part for $15, it wouldn’t/couldn’t be sold for less than what we bought it for.

   Condition and area would be able to update by anyone, why not, right? Location would be set to the location where the person adding the part is currently checked in. Then, you could use logistics to transfer the part from one store to another. You can see in the search box that these would be the results displayed if you searched for “HP laptop DV6”.

   And instead of “View Disabled”, you would have the option to view the history of parts that were available, but since became sold or deleted. Also, the option to “Disable” is replaced by “Delete”, because these parts are one-time use, and once they’re gone, they’re gone. Therefore, if a part because damaged or lost, you’d simply delete the part from the list.

   Lastly, I feel like this would be its own module – just like Inventory. I think “Parts” is very fitting for the module name, because parts are really just miscellaneous items; whereas “Inventory” is more appropriate for stocked items. The only issue is that “Parts” is already what RS uses in place of “Logistics” for non-big chains. In my opinion, Logistics is the same for small shops as it is for big; it’s for transfers and special ordered parts. Whereas “Parts” are on-hand items that you do not plan to re-stock; kind of a mix of Inventory and Special Orders.

   This is actually an idea I had a long time ago, but never was able to successfully implement before we had RS. We tried to make it happen with a shared Google spreadsheet, but things constantly weren't deleted or updated, and it became futile to try. This would make a huge difference in keeping track of miscellaneous parts.

   I really think this is a majorly hopeful idea that would be reasonably easy to implement; as it is based on existing inventory system. Another RS user (Chuck) and I have had conference calls discussing the thousands of dollars of miscellaneous parts we both have at our stores, and how we have NO IDEA exactly WHAT we have (but we do know that it's worth SOMETHING when we finally get around to classifying and reselling it).

   THIS IS ONE OF MY BEST IDEAS AND ANYONE WHO DISAGREES IS WRONG - BECAUSE REASONS! PLEASE PLEASE PLEASE!

   [This was previously a sub-feature of a topic that was recently marked as Completed]

   This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”,… more

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10. Multiple note categories

    when leaving notes on a ticket, maybe having a optional second category for example.
    a diagnosis (the computer has this issue) but the customer may have already said they dont want it done if thats the case, you would mark it as complete.
    being able to mark a note as 2 different type of notes would only save a small amount of time however would make life slightly easier.
    Thank you for your time :)
    Darien

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11. improved calendar / booking integration

    really would like to see more features with Calendar/Bookings... I would prefer it to be my total go-to calendar that I can do all entry (my calendar, as well as customer bookings) and it be SYNCED & Shared amongst my clients and the various Apps (outlook, Google)...

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12. "Set to Default" Filter Options for Invoice Screen

    On the Invoices screen there is a filter option to only show invoices that have received payment, not received payment, etc.. Id like to see a way to save this filter regardless of the selections you make. This way the filter doesn't have to be reset each time you refresh the page. Im using this the hide all of the paid invoices, so that they don't clutter the window. Thanks

    Kevin

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13. Add ability to add custom fields to dashboard views

    We have a custom field for bin and short description. It would be nice to be able to view this field on the dashboard.

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14. allow same email to be on more than one account.

    We have multiple customers (commercial, parents, et al) that utilize the same email. Without this ability, we cannot send documentation to our customers. Allow the same email. If you'd like, add a prompt to confirm the same email for checks and balances.

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15. Time Clock Bug Fix

    I would really like it if when I clicked in a date field in most areas of repair shopper (time clock as a major example) that the date that WAS in the field wouldn't get automatically replaced with today's date. The date needs to stay the same as it was, after clicking in the field.

    I typically have to make at last 10 adjustments to clock-in times every pay period. Perhaps I have employees that are particularly forgetful, but short of them getting better at clocking in, it would make my job much easier if I could just slide the minutes or hour bar a little to the left or a little to the right instead of having to re-select the day, hour and minute (and sometimes month) when updating their time clock. (it also makes me more prone to mistakes when making corrections, and I really don't want to make big mistakes in either direction when paying them for their time)

    I understand how complicated it can be on the programming side to fix small problems like this. But I would be very grateful for this fix if you can do it. The current behavior makes correcting clock-in times really more time consuming than it should be.

    I would really like it if when I clicked in a date field in most areas of repair shopper (time clock as a major example) that the date that WAS in the field wouldn't get automatically replaced with today's date. The date needs to stay the same as it was, after clicking in the field.

    I typically have to make at last 10 adjustments to clock-in times every pay period. Perhaps I have employees that are particularly forgetful, but short of them getting better at clocking in, it would make my job much easier if I could just slide the… more

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16. Intake Form Filtering

    After completing the intake repair form, only the check marked fields show up for easier readability as well as saving paper.

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17. Excellent Service

    Hi,

    Just wanted to say thank you for the excellent service. Phone fixed within an hour.

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18. Subtotals in aging report

    It would be great to break down the aging report further into subtotals for each aging category such as current, 1-30 days, 31-60 days, etc.. and then show a total for all aging invoices.

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    under review  ·  Rajesh Agarwal responded

    Isn’t that sort of what we have on top of the invoices page?

19. Resolving tickets and invoicing report

    Is it possible to have the ability - maybe an area in the account configuration that can be turned on or off for those that do not wish to use it - that when a ticket is marked as completed in the comments (either by customer or hidden), the ticket is automatically marked as Resolved.

    We would also like to request an additional basic report to be available in the Invoicing area that shows all tickets marked as Resolved, along with the charges applicable. These should then be tickets that are ready for invoicing. It would be of use to the people doing the invoicing to run the report daily/weekly/monthly depending on their invoicing schedule.

    As an example, we bill at the end of each month. If we could run a report prior to billing that shows all tickets that were resolved that month and are now ready for invoicing, this would allow us to ensure that all work done has been accounted for, by cross-checking the resolved tickets to the time sheets for that month.

    Is it possible to have the ability - maybe an area in the account configuration that can be turned on or off for those that do not wish to use it - that when a ticket is marked as completed in the comments (either by customer or hidden), the ticket is automatically marked as Resolved.

    We would also like to request an additional basic report to be available in the Invoicing area that shows all tickets marked as Resolved, along with the charges applicable. These should then be tickets that are ready for invoicing. It would be of use to… more

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20. Make possible to re-arrange Assets fields in drop-down

    At the moment new items in the Assets fields drop-down gets at the bottom of the list, but we don't always want the new items to be at the bottom, some times at the top and some times in another position in middle of the list. It would be great to be able to re-arrange the drop-down list in the Assets fields :)

    Thanks in advance,
    Aldrin

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