General
3763 results found
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be able to view inventory in tree view
It would be very helpful to view the inventory in a tree view where we could rename and edit items in general right there. The current view requires us to go to 2 different places to make changes to the structure and such. a tree view would let us pick for a list instead of having to know the name etc.
0 votes -
Customer purchase reports
I do not seem to be able to find a report that will show me all of the products a specific customer has purchased over XX amount of days and show the product (with link to it) and the price they paid along with the invoice it was attached to and any ticket it was linked to.
Thoughts?
1 vote -
ticket calendar
When creating a Ticket, and scheduling an appointment date and time, if on the calendar, it can highlight the current date you are on as to give you an idea on the calendar as to what the current date is. I basically know, but without the reference on the calendar, It for some reason makes me feel lost. I sometime have to review my outlook calendar on the other screen, or date in my pc system tray. Thanks.
9 votes -
Office 365 Calendar Adding an Appointment without Ticket/ Hiding Private Appointments
It would be really nice to be able to create an appointment within RepairShopr calendar WITHOUT creating a ticket for it. Often we are on the phone with a customer and want to create an appointment quickly without having to go through the ticket process. At that point, it would be nice to be able to tie an appointment to a customer in our system and have it pull the address so that we can verify the customer's address right there and change if needed.
Also, it would be nice to be able to click on a time slot within…2 votesGood idea about the private appointments, we’ll look into that.
The other suggestion is done, you can make an appointment from the customer detail page already..
thanks!
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Customer Forum
Hi, we are looking at intergrating a customer forum/live chat/messaging facility into our website. A product similar to https://bbpress.org/ or https://answers.cminds.com/. It would be more benefitial if we could integrate existing clients and have them feed straight into our data so was wondering if you had any plans to integrate something similar in the future
1 vote -
Add Assets to Recurring Invoices
It would be nice to be able to add an asset to recurring invoices or at least a custom field that would allow us to enter a description of a device.
3 votes -
Link inventory items to actual purchase orders
When looking at an item in the inventory, it would be nice to see the past purchase orders for it. As of now, we don't know what was paid for the last order unless one goes to the purchase orders and find the one that was used to order it.
2 votes -
Tech Hours Report
If you could add a field to filter by Client on the Tech Hours Report that would be very helpful to see where your time is falling on certain projects. Also, keep the option to run the report on All.
7 votes -
Email Status on invoice
It would be nice on the invoice if it showed in BIG letters somewhere if it's been emailed yet or not.
1 vote -
Please create an easier way of deleting calendar entries
The current method for deleting calendar entries is really complicated, could there be an easier way to delete an item, perhaps when you select the entry and you get an overview of the appointment
11 votes -
Stock Take needs to be more user friendly
Fully integrated Repair Shopr this year and the Stock Take definately needs some changes. I inventory my entire small store and found it extremely frustrating to have to scroll all the way down the page to see if an item scanned. The recently searched item don't need to be there in my opinion. I want to see what is scanning rather than what was searched. Also, it would be nice to just scan the item once and enter the count. The manually search function with it's big ole numeric keypad is kind of silly.
Just as a though. Think of…
2 votes -
Add / View Items on ticket needs some help
I would like to see a category drill down option on a tickets Add/View option like there is in the POS module or even on the inventory screen where you can select the category the items are in. Doing a product search doesn't always work when you have many items in inventory. I am not going to remember exactly how I put in over 100 items by name but will know what category to look in. It seems the search function is not that accurate and only brings up limited options.
1 vote -
add the ability to link Google Calendar events with tickets or create tickets from that event
We want to move away from using QuickBooks for invoicing our service calls we perform onsite and put this all in RepairShopr.
Currently, we create the appointment on our Google Calendar. Once complete, we invoice based on notes and times in the event. When we go into RepairShopr to create a ticket, we don’t see a way to link the event to the ticket.
With the 2-way syncing between Google Calendar and RS, it would be great to be able to link a Google Calendar event to a ticket or create a new ticket using that event.
2 votes -
Ontraport Integration
Could we please have some Ontraport integration? At first just synchronising contacts would be great, but you have a lot options for other types of integration. I know that you already use Marketr but that is much simpler than Ontraport and nowhere near as powerful.
3 votes -
Enable an SMS updates for secondary "Assigned" contact on a ticket
When doing phone repairs, it seems fairly obvious that we won't be able to SMS updates to the owner (in most cases anyway)....
So if Bob books in his phone and his wife Jane is set as the "Assigned Contact", why does the SMS field vanish from the Ticket Comment area?! Crazy! :P
Please fix this so that SMS comments can be sent to "Assigned Contact".
3 votes -
allow sorting on stockout
The stockout page would be much better if we could either sort or choose to only view by vendor/category. This would help me a ton since I order from so many vendors and have so many different items.
5 votes -
Notifications not efficient for big chain clients
The message notifications should be marked as read or disappear if another employee has already responded to the customer.
The employee should be able to respond or address the issue from the notification or at least be linked to where they need to.
Employees that are assigned to multiple locations in notifications receive all notifications instead of ones that are specific to the store they are logged into.
3 votes -
Default Custom Ticket Type
Would be nice to have to option to select a default "Custom Ticket Type" along side the "Required" option
4 votes -
Add Tracking Number Field in Logistics (column)
We are just getting set up in Repairshopr, and think it would be VERY handy to have a URL field / Text field for Tracking Number via shipping provider. It's great to be able to see that a part hasn't come in yet in the logistics section, but being able to then quickly track it on the same page would cut out several admin steps by our managers. I see another idea from a while ago that says this feature is available and was added, but I don't see it in Logistics.
3 votes -
Simple One-Click Unsubscribe Confirmation/Survey for Opt-Outs
The Customer Opt-Out report seems really lacking for useful information. It's currenly more of an audit history log or reference, rather than a real report. Plus, the true/false comments are pointless when they are always opposite (currently, you either opt-out or have a bad email, not both). This report would be much more useful if it had more options to give us insight about emails not going out to customers. Here are my suggested field values:
Date | Customer/Business | Reason
If a customer has a bad email, the opt-out reason would remain "Undeliverable - No/Bad Email", but a simple…
11 votes
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