General
3763 results found
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Ability to save a "Customer Search" list of all the customers that referred by a specific source
Hi there!
I would love to have the ability to save a "Customer Search" list of all the customers that referred by a specific source, such as BNI, Google or Yelp for example.
This is very important for marketing purposes (for use with Marketr).1 vote -
New Saved Customer Search
I like the new saved customer search feature but I would love to have the phone number added to the search fields
1 vote -
Multiple accounts in Xero
I find myself in Xero every morning having to edit the invoices from the previous day. What I need is to enter service items into the service account, and stock items into the stock account. There doesn't appear to be any workaround for this, so I must manually edit each invoice...
If RS could direct different items into different accounts in Xero, it would all work the first time.11 votes -
Please Change How Multi Store Locations are Displayed on the Admin page
Please change the way the separate stores are displayed. Even something as simple has a different color header block with the store name in the middle would make it much easier to see the relevant data at a glance.
2 votes -
Make template cells in ticket_public_comment and assets editable.
As far as I know, it's impossible to edit the cells wherein I have properties data for assets or for comments. I don't want to have 3 lines of text for every comment a tech makes, it's silly for me. I need these all on one line, and for the life of me all I can see to edit is the header data. How do I clean this up?
As to assets, ALL of the custom fields show up in one long line of text. Can we not use tables to organize this data somehow? It's an absolute mess for…
3 votes -
Dashboard 2.0
We would like to see the dashboard be for NOC or Tech Center Driven. Something we can display on the wall in our tech area with key indicators like open tickets, tickets with a reply, tickets without time or tickets with out tech comments, tickets in a particular status, service calls scheduled for today, etc. We have subscribed to DOMO and the information there is great for an executive/owner level but not so great for on the fly statuses.
I have a attached a wonderful drawing of what I would like a dashboard to look like.
2 votes -
Create a report that shows tickets per tech per day
We would like to see a report that can be run per day for the tickets that the techs work on. In short, looking for some report that we can pull daily that shows what the tech worked on which might be based on notes entered or timer started or ?
Today we have 6 techs in our stores and they complete a short form that shows what ticket numbers they work on. We take this form and search each ticket to see what they have done, what notes that have entered, status, look for tech name to have been…
2 votes -
Timeclock needs ability to pull reports
Timeclock needs the ability to pull a set date report to csv and ability to pull a mispunch report for a certain time period.
8 votes -
Due Date Time detail
It would help to have the detail of the time a ticket is due on the "tickets" page along side the date because a lot of our repairs are scheduled to the half hour so hourly differences are important.
7 votes -
user rights
I would like the ability to give users certain rights in the app center and admin panels.
Thanks3 votes -
MORE Triggers for Customer Reply - Actions/Events to ALERT us on Dashboard
We're constantly using the customer-reply feature, since it updates our ticket dashboard and lets us know to "take action" on specific tickets. It's a very powerful alert system, and we would love for more things to trigger alerts to the dashboard, on behalf of customer reply events. The difficult part is deciding what kind of event constitutes a reply alert, verses just a comment/note. There may be more ideas to add to this over time, but for now, here's a couple ideas:
-Replies to an estimate or invoice (should post ON the ticket as a CR, in ADDITION to the…
1 vote -
Square label per product
It would be great to have an additional button available when viewing a product item. Currently their is the sticker pdf option but not an option to print a square version of the label which would be very handy to have as we label all parts individually.
1 vote -
Redo customer box on ticket window
Right now from the ticket window you can only edit the customers name, the phone and address have to be changed in yet another window. This should be corrected as it's not professional to be looking for other windows when a one click solution should be available if the customer says whoops this 8 in the phone number should be a 7.
2 votes -
A dashboard with currently worked hours for hourly employees. Maybe I'm missing it.
I could possibly be missing this. I'd there a place where hourly employees can see their current time card?
1 vote -
Show on ticket when there are uninvoiced charges or an unpaid invoice
As a technician checking out work to a customer, it is too easy to miss when payment is due. The progress bar indicates only that an invoice has been made created. There is no indication that an invoice * needs to be made * or that there is an unpaid invoice.
I suggest adding a prominent indicator to the ticket showing when there is an unpaid invoice or charges that have not been invoiced.
3 votes -
Auto-update Recurring Invoices by Asset Type counts
Having come from the MAX Service Desk system (part of MAXfocus) one thing I did like very much was the recurring invoice system could auto-update based on asset types and user counts.
It would be nice if the recurring invoices auto-updated based on counts of certain asset types such as "workstations", "servers", "printers", etc.
But we would also like the ability to bill based on number of "users/contacts" as some of our contracts are based on the number of employees instead of number of devices.
I know we are missing out on some billing as we only check our recurring…
10 votes -
Graphical/input errors when changing prices in Inventory
This is on latest Firefox (43.0) on Linux Mint 64-bit. When navigating to https://techiematt.repairshopr.com/products I then wanted to adjust the price of an item. Clicking in the Retail column to change the price of the item (e.g, from $45 to $55) results in the item then looking different from others in the list. Instead of showing "$55.00", it shows "55.0".
Worse, if one enters information which matches the display of others in the list (actually entering "$55.00"), upon refreshing the page that item is instead now changed to $0.00.
Proposed solutions:
When updating a product price field after admin input,…
1 vote -
MSP solutions AVG Ect
I note many use Max focus, we spent last week reviewing al of them but found maxfocus to have hidden costs when white labeling and have opted for AVG managed office, Tickets can be forwarded to RS as emails but it would be nice in the future to tag the incoming tickets as from a separate source than ordinary ticket emails, allowing a higher urgency to be set, just an idea.
3 votes -
History Improvement.
While reviewing tickets and the state they are in I noticed that there is no place that provides a history of what may have been done external to the ticket for a particular customer. I ticket may have a unit that is determined un-repairable or not worth repairing. We than may provide an estimate to replace that unit. This is not a part but a complete unit(history showing parts ordered on history would be nice). I would like to see a section on the tickets that has a history not for the ticket but for the customer so you can…
1 vote -
Kabuto version that customers can self install
There should be a version of kabuto where customers can install it & the wording is designed for them like enter their details not your customers details.
3 votes
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