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Mark Balentine

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9 results found

  1. Credit Card Convenience Fee

    14 votes
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    8 comments  ·  General  ·  Admin →
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    Mark Balentine shared this idea  · 

  2. Multiple Dashboards Based On Ticket Type Or Tech.

    4 votes
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    0 comments  ·  General  ·  Admin →
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    Mark Balentine shared this idea  · 

  3. Ticket Statements / Summary.

    3 votes
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    1 comment  ·  General  ·  Admin →
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    Mark Balentine commented  · 

    As a follow-up, you can view all of the tickets for a customer, filter the open ones verses the closed ones, sort by type of ticket, etc.. just not print the results

    Mark Balentine shared this idea  · 

  4. Purchase Order Note Field On Main PO Screen.

    7 votes
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    2 comments  ·  General  ·  Admin →
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    Mark Balentine shared this idea  · 

  5. Rentals

    178 votes
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    23 comments  ·  General  ·  Admin →
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    Mark Balentine supported this idea  · 
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    Mark Balentine commented  · 

    I would love to see this as well or hear some suggestions for a work around using current functionality. As a phone/computer repair facility we are always "loaning" our customers phones and laptops while we work on theirs. Being a tourist destination, we get several calls a week asking if we rent laptops, underwater cameras, game stations and other equipment.

    Right now we put it in the system as a manual item on an invoice, but it would be really nice to have a better way to do it, as well as perhaps take a credit card deposit.

  6. Define available hours for business and technicians

    59 votes
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    10 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.

    Keep voting!

    Mark Balentine supported this idea  · 

  7. Integrate Amazon as a parts distributor like iFixIt

    135 votes
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    under review  ·  16 comments  ·  General  ·  Admin →
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    Mark Balentine supported this idea  · 

  8. iOS APP Dashboard

    9 votes
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    1 comment  ·  General  ·  Admin →
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    Mark Balentine supported this idea  · 

  9. Statement email with credit

    8 votes
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    4 comments  ·  General  ·  Admin →
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    Mark Balentine commented  · 

    I think that this is a CRITICAL function that needs to be incorporated. We've got business customers who provide monthly retainers which we bill against. The system properly tracks the invoices and balances, I'm rather surprised that since the data is there we can't run a report or print a statement.

    It also creates a legal/tax issue as money taken in from a customer that is not billed against is not subject to sales tax nor does it count as revenue until billed against. But it is a company asset as future income.

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