Ticket Statements / Summary.
I think it would be beneficial to create an open ticket statement by customer.
For example, on the IT Consulting side of my business it is not uncommon to have 8, 10, 12+ open tickets for one specific company.
Each service request is entered as a new ticket.
When a customers asks what we are working on, or questions a bill for specific hours, being able to show the number of open tickets in a summary would help.
Recently a customer questioned 20+ hours of billable labor only to see that members of their company we opening service tickets.
The second we showed the tickets as supporting documentation they instantly understood.
So, within a customer we can create a statement of open invoices. Same format, just open tickets.
Mark Balentine
shared this idea
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Mark Balentine
commented
As a follow-up, you can view all of the tickets for a customer, filter the open ones verses the closed ones, sort by type of ticket, etc.. just not print the results