General
3763 results found
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Email Track PDF
I would like to suggest the Idea for Emailing to customer.
The idea is when we send Estimate or Invoice email send it to the Customer pdf. Would let us know if the customer read the email or not. Like a Tracking Viewed or not Viewed email.
Like other Program that Called "manager.io" when you send email if the customer view the email, will mark to us as "viewed". If the customer didn't view yet, will mark as "Not Viewed".That a good idea for us to know if the customer is active or not.
Thank You
Mike8 votes -
Peak Info
It would be cool to hover over the Ticket number and get ticket info
3 votesI like it! What would be the most important?
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Remove or change [RS] initials in Calendar subject entries
Our office has three Field Techs that share calendar appointments between each other and no matter who's appointment it is, the subject always has an [RS] before it. What would be more helpful is if we could have each Tech's initials at the beginning to differentiate who's appoint ment it is, or just remove the RS altogether and have us customize each subject on our own. Thanks!
3 votes -
Manual sync for Xero
Greetings all,
I have been having a few issues with incorrectly entered invoices and some payments posting to Xero automatically. I think it might be valuable to have an option for a manual sync button instead of it being automated. This would allow me a chance to correct mistakes prior to syncing with Xero (backing out some of the transactions can be most time consuming). I don't think that I have any downside on a manual post as I can do it just prior to working in Xero at the end of the day.
What do you all think?13 votes -
Integrate with Instant Housecall
Instant Housecall is gaining a really good traction with a lot of computer techs in a lot of communities. Would be awesome to have a similar feature like Team viewer has. The owner is super awesome and i Know he would love to help in any way he can. Keep up the good work guys!
30 votesThanks for the suggestion. We looked into this a while back and will revisit.
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Sub Quantities for Inventory Items
I'd like to see the option for inventory items to allow for multiple cost prices and quantities. This could be used to limit multiple listings where the cost price of an item changes due to a different supplier or similar, where some of the stock is listed at the old price and some at the new.
7 votes -
Ability to email a Ticket to an email address.
Either the ability to click email and then chose from a list of emails of the customer, alternatively enter an email address.
OR an email button that will automatically attach a PDF copy of the ticket straight to outlook for you to work with and send to someone on your address book in your outlook.1 vote -
Customizable Home Page
It would be nice if we could re-arrange or customize the home page of RepairShopr.
We've already liked and/or shared on Facebook, so we really have no need to have that loaded every time we go to the home page!
As an MSP we don't have walk-in customers so we don't use that entire Getting Started section at all! So to us it's a waste of screen space that could be better utilized by showing more details of the upcoming reminders (would be nice to see what customer the reminder is for!)
We like the What's New section, but it…
30 votes -
suggest free/available bin #
Hi,
at the moment i have to check which of my 70 'bins' is free and then manually put in the bin number for the next job.
i'd love to see where repairshopr keeps track of all linked bin# and suggest automatically a free bin#
when i close a ticket the bin gets released and will be available for the next job.
Also i'd like to see the bin # in the ticket list, without having to open the ticket to see where the job is located.16 votes -
Default reply address always business name rather than individual tech names.
When a tech updates a ticket and sends a customer a ticket comment the email the customer sees appears to come from the tech. we feel this should always show a default from name ie Business Name and give an option in the comment to show who made the comment.
0 votes -
Resolved ticket codes
Add ability to enter custom ticket codes such as "failed to repair" that will still math the ticket "resolved".
2 votes -
Option To Force an Asset on a Ticket
Would be good to see an extra option in Admin / Ticket Settings that either forces an Asset or perhaps just the ability to be prompted for an asset if one is not assigned. I can see it being easy for staff to skip straight past having to click on asset when they're busy. The ability to enable a prompt/reminder to include an asset when it's left blank on a new ticket could be useful just in case they did skip it. Not sure if there could be times where it would end up being a pain though.
18 votes -
Add Direct Draft as a Payment Option!
We have several clients that pay us monthly for different services. Instead of getting hit with CC fees, we push Direct Draft for any recurring services. This is easily setup in Authorize.net but RepairShopr doesn't support it. This means RepairShopr doesn't know invoices have been paid and we have to mark them as paid manually... which also throws a kink in Xero when invoices go over. We have to match them up and manually send out monthly "PAID" statements to our clients. This creates a lot of extra work that could easily be avoided if RepairShopr understood when a direct…
10 votes -
Password Log under Customer Detail
It would be nice to track generic logins passwords, such as those for webhosting, etc.. under the customer's detail page. Also this would need to tie into the granular permissions so that only certain individuals would have access to it. Additional wishlist items in relation to this would be the customer could submit logins to this "Password Vault" from the customer portal without actually retaining any visibility or access to the vault. (Or maybe the submission could just forward into the leads page with some generic text such as: Customer <blank> just submitted a login for review.
12 votes -
Add a new 'ON Sale Price' option to inventory item price inputs
I think it would be great if there was the ability to add an additional price to the current cost & retail price called 'On Sale Price' - or similar.
This would be the price that the item would be reduced to if the check box (forgot to mention we'd need one of them to say when to activate the 'on sale price' was ticked so that instead of having to reprice every stock item that we are running a sale on, and then re-price them again on the system when the offer ends, we can simply click the on…7 votes -
Customer Dynamic List
Add the ability to search based on product/service purchased. This would allow us to have more customized emailing options. Currently, we have to add a warranty to the product/service and then create a mailing list based on the warranty name.
Also, would like an option to email after x weeks in addition to warranty expiration in x weeks.1 vote -
User Activity Report
I would love to see an additional report available to admins that will allow me to do a quick overview on what changes a user has made during XX Period for XX User(today, yesterday, last week, Custom date search) If we see some mistakes they made and would like to provide some training or malicious issues; otherwise it would allow me to look at just that user and what changes they have made.
Thank you
10 votes -
"Live Chat"
It would be great if we "live chat" with a technician from ReapairShopr. It's really frustrating having to wait for an email to come back.
14 votesThis is something we could consider in the future with a premium support package. Would be based on a critical mass of users looking for that kind of package and pricing. Appreciate the suggestion!
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Convert a Part Order to a new Inventory item
It would be handy to create a new inventory item straight from a part order, a button that would lead me to a new part creation page.
13 votes -
Variations Of inventory Stock, Eg same part but different colour , Easier way to add
I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing15 votes
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