3762 results found

1. Make the Issue Type and Customer Field Type The Same Thing

   Selecting an Issue type when creating a new ticket should trigger the Custom Fields and linked Worksheets. It makes no sense to have them be separate Items. You can allow us to select what custom fields each issue type is linked to so it does not have to be a one-to-one relationship.

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2. Ticket time estimate

   It would be very beneficial, in our case anyways, in the initial ticket creation to be able to estimate the time for a project. Then have an option on the dashboard to show how committed our techs are.

   I know you can create an appointment but rarely in our shop do we do appointments, 90% are just drop-in's. Even if I use the appointment tool it doesn't show how much time is committed on the dashboard.

   It would be nice so our receptionist could quickly take a look and say "well we're book about 8 hours today, so it will likely not be til tomorrow that they can get started on the repair"

   It would be very beneficial, in our case anyways, in the initial ticket creation to be able to estimate the time for a project. Then have an option on the dashboard to show how committed our techs are.

   I know you can create an appointment but rarely in our shop do we do appointments, 90% are just drop-in's. Even if I use the appointment tool it doesn't show how much time is committed on the dashboard.

   It would be nice so our receptionist could quickly take a look and say "well we're book about 8 hours today, so it will… more

   7 votes

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3. Use Stripe to Process Payments in iOS App

   Add the ability to use Stripe to process payments for the iOS App. Preferably with some sort of card reader support.

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4. Prepaid Hours should work on value not quantity

   We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. This means the business suffers a loss. And If it is the other way around (20 hours of onsite labour bought for $2000) the customer suffers this loss.

   I would suggest that the prepaid hours work off a total value of the hours bought and not the number of hours, like an actual credit system.

   For example: If you buy 20 hours at $50 that is a total value of $1,000. If you have this as a credit of $1,000 you could use this for labour or even products (maybe have the option to only use it for labour or use it for both). I would also like to see an option to allow or not allow to go into negative credit per customer. Having a report showing all customer with prepaid hours and their balances would be helpful too. Also a tag to put this into the product eg {{prepaidhoursbalance}} to show the customer a running balance each time the hours are used.

   We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. This… more

   16 votes

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   under review  ·  Robert Reichner responded

   Could you use the Deposit feature for this? http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairshopr

5. Set default duration for appointments

   When making an appointment we usually do a 2hr default duration. It would be nice if we could have a default duration that we could set in the settings to something like 2hrs.

   9 votes

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6. ticket view, progress window - display as paid or unpaid when the invoiced status =yes

   in ticket view, under the progress window - display as paid or unpaid when the invoiced status = yes

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7. Add "Last Quarter" to Sales Tax Report

   The sales tax report has several pre-populated drop downs. Unless I am not seeing it, "Last Quarter" isn't one of them. Since many of us report taxes after the quarter ends for the previous quarter, it would seem logical to have a drop down choice for Last Quarter.

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8. Search repairs by asset

   Make it so you can look up past repairs by serial number or asset fields. This would make it so much easier for us who repair fleets of devices and this allows us to go back and look at repair history. Would also make it easier to handle warranty repairs.

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9. Allow an RMA to be received with a different serial number

   Here's something I noticed that would be really useful. While running through how we can use the RMA/Returns Manager, I noticed a pretty big shortcoming regarding how serialized products are handled.
   Take a laptop for example -- Upon RMA, this could go a few directions. Perhaps the hard drive is bad; we would receive the same laptop (and same serial number) and all would be right in the land of inventory and serial tracking. Now, maybe the motherboard is bad. Maybe the whole thing is DOA; the vendor may decide to send me back a different laptop entirely. This laptop would obviously have a different serial number than the product initially sent in. However, there is no option in the RMA process of Repairshopr to say, "Yes, I've received an item back from RMA, BUT.. the serial number is different than the item that was sent out."

   Here's something I noticed that would be really useful. While running through how we can use the RMA/Returns Manager, I noticed a pretty big shortcoming regarding how serialized products are handled.
   Take a laptop for example -- Upon RMA, this could go a few directions. Perhaps the hard drive is bad; we would receive the same laptop (and same serial number) and all would be right in the land of inventory and serial tracking. Now, maybe the motherboard is bad. Maybe the whole thing is DOA; the vendor may decide to send me back a different laptop entirely. This laptop… more

   13 votes

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10. Electronic signature after payment for credit card only

    After we enabled electronic signature using the topaz pads I've had some complaints from my employees. While It works great if we're processing a credit card payment through repairshopr, It's a little less slick when taking other payments like cash, or check. The system still asks for an electronic signature even though it's not really necessary (with cash especially). Customers would inevitably feel weird if asked to sign after paying with cash. And the system won't automatically print out a receipt unless you sign.

    The only thing I could see them signing for with a cash or check payment method is their agreement that work was completed. It's not really necessary though. We have them on security footage, they're picking up the computer they're paying for. Their compliance is implied.

    I'm wondering if there's a quick/easy fix for being able to disable the electronic signature request for cash or other transactions. Any help is appreciated.

    Or perhaps you have a b2b suggestion on how to make my customers happy to sign when paying cash =D :-)

    After we enabled electronic signature using the topaz pads I've had some complaints from my employees. While It works great if we're processing a credit card payment through repairshopr, It's a little less slick when taking other payments like cash, or check. The system still asks for an electronic signature even though it's not really necessary (with cash especially). Customers would inevitably feel weird if asked to sign after paying with cash. And the system won't automatically print out a receipt unless you sign.

    The only thing I could see them signing for with a cash or check payment method… more

    4 votes

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11. Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

    We are having issues with technicians manually marking Tickets as Resolved before linked invoices on the Ticket have been paid. From our experience, once Tickets are Resolved they are essentially archived and are out of view; lost in a sense. Only much later do we come across unpaid invoices when running an audit or reconciliation.

    We'd like to flag/alert/prevent users from marking Tickets as Resolved if there's a linked Invoice that is unpaid. It makes sense that you can resolve a Ticket after taking payment, but we need to stop people from accidentally Resolving prematurely.

    I don't want to make a "barrier" that makes the system harder to use, but certain things just shouldn't happen. Like when you try to change an Invoice without a location set - it won't let you, because that's important and necessary. With Tickets, it's necessary for them to stay "Invoiced" or "Open" until all Invoices have been paid.

    This should be a simple task to alert and prevent users from making this mistake which will help us greatly.

    We are having issues with technicians manually marking Tickets as Resolved before linked invoices on the Ticket have been paid. From our experience, once Tickets are Resolved they are essentially archived and are out of view; lost in a sense. Only much later do we come across unpaid invoices when running an audit or reconciliation.

    We'd like to flag/alert/prevent users from marking Tickets as Resolved if there's a linked Invoice that is unpaid. It makes sense that you can resolve a Ticket after taking payment, but we need to stop people from accidentally Resolving prematurely.

    I don't want to make… more

    24 votes

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    under review  ·  Rajesh Agarwal responded

    I like it – thanks Ryan

    Sounds like based on comments it needs to be (another) setting..

    We’ll think about this further.

12. Add a Quote Tab

    As an IT Professional, we do not estimate the technical work provided to customers. We also do not estimate the inventory needed for the customer. Hard to process a quote under the estimates tab. Will this happen? Would be EXCELLENT!!

    Technical Services - 2.5 hours - installation and set up
    Hardware - $495 PC, $110 240GB SSD, etc

    If quote is accepted, pay upon receipt....this is how I am looking to bill my client. As it stands, I have to use our other CRM to send a quote...

    3 votes

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13. Constant Contact Intagration

    RepairShopr has some nice built in tools but Marketr isn't a replacement for Constant Contact. it works great for short simple messages but doesn't lend itself to doing a monthly newsletter.

    In the end we prefer to work with the tools we get support for and know well to make our jobs easier and more efficient.

    For some Marketr may do the trick for others they prefer other tools. Just like some people prefer trucks vs. cars. preferences. We much prefer the experience with Constant Contact.

    4 votes

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14. clone contracts

    We need to be able to clone a contract, or better yet make a contract template.

    7 votes

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15. We need a way to re-order worksheets as they are automatically added to the tickets

    We need a way to control what order worksheets are added in to the system. For example, we have a diagnosis, virus removal, final checks, and closeout worksheet that is added to virus removal jobs. But, when adding the sheets, the system will put diagnosis AFTER the virus removal sheets. This doesn't make sense. In the custom field editing page, please make it possible to assign an order of insertion for the worksheets.

    7 votes

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16. Paid stamp when printing out

    Is it possible to automatically show the format of payment and date on the paid stamp if the invoice is printed out? for example....

    PAID Cash on 22/01/16 stamp when printing a copy of the invoice.

    At the moment I have to physically write the date and payment method on our paper copies.

    7 votes

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17. Change history for custom fields

    Change history in case someone makes a mistake and deletes. This data is important. We are keeping notes about the customer in here.

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18. Custom Ticket Progress Tracker

    We don't quite fit into any of the Business types in the setup wizard, as we do some MSP as well as Product Sales and Troubleshooting and also installation of Automation and Security gear in Residential or Commercial premises.

    We would love to be able to edit the Progress Tracker and put our own items in there (ie. Scheduled, etc.).

    21 votes

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19. Rework Ticket Improvements

    The Re-Work feature is AWESOME!!!

    However, it would be great if when looking at the Tickets Page, ReWork tickets would have the entire line highlighted in Red or Yellow, something that allows supervisors or lead Technicians to see instantly that a rework ticket was created.

    The last updated column would still follow the existing color scheme. Perhaps Re-Work stats could be incorporated into the DashBoard.

    9 votes

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20. Add existing and previous appointments to customer page.

    It would be nice to be able to look at a customer profile and see all current and previous appointments.

    Also for the customer to be able to see them in their online portal and possibly even edit them or request to anyway.

    7 votes

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