General
3763 results found
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clone contracts
We need to be able to clone a contract, or better yet make a contract template.
7 votes -
We need a way to re-order worksheets as they are automatically added to the tickets
We need a way to control what order worksheets are added in to the system. For example, we have a diagnosis, virus removal, final checks, and closeout worksheet that is added to virus removal jobs. But, when adding the sheets, the system will put diagnosis AFTER the virus removal sheets. This doesn't make sense. In the custom field editing page, please make it possible to assign an order of insertion for the worksheets.
7 votes -
Paid stamp when printing out
Is it possible to automatically show the format of payment and date on the paid stamp if the invoice is printed out? for example....
PAID Cash on 22/01/16 stamp when printing a copy of the invoice.
At the moment I have to physically write the date and payment method on our paper copies.
7 votes -
Change history for custom fields
Change history in case someone makes a mistake and deletes. This data is important. We are keeping notes about the customer in here.
3 votes -
Custom Ticket Progress Tracker
We don't quite fit into any of the Business types in the setup wizard, as we do some MSP as well as Product Sales and Troubleshooting and also installation of Automation and Security gear in Residential or Commercial premises.
We would love to be able to edit the Progress Tracker and put our own items in there (ie. Scheduled, etc.).
21 votes -
Rework Ticket Improvements
The Re-Work feature is AWESOME!!!
However, it would be great if when looking at the Tickets Page, ReWork tickets would have the entire line highlighted in Red or Yellow, something that allows supervisors or lead Technicians to see instantly that a rework ticket was created.
The last updated column would still follow the existing color scheme. Perhaps Re-Work stats could be incorporated into the DashBoard.
9 votes -
Add existing and previous appointments to customer page.
It would be nice to be able to look at a customer profile and see all current and previous appointments.
Also for the customer to be able to see them in their online portal and possibly even edit them or request to anyway.
7 votes -
allow for tax on POs
Can you please allow us to specify whether we have paid tax or not on products we buy in, either individually or through Purchase Orders? Some suppliers are registered for VAT in the UK while other's aren't, and we have no way of specifying this when we buy something in.
24 votes -
Add Ticket # as an available tag in places like Marketr
When using Marketer Email Campaign for Customer Service Followups many customers who have multiple tickets are getting confused on what ticket the follow up is related to.
Adding another "Available tag" like "Ticket #" will help to reduce the confusion and improve communications.
7 votes -
Allow an option to edit invoices without refunding the payment
It can be difficult attempting to do an even exchange of products because the current setup requires either deleting the payment or completely refunding the payment to be able to change the product on the invoice. I need the option to be able to reopen the invoice for modification without messing with the payments. With the current method, it screws up our accounting at the end of the day.
3 votes -
Tawk.to Live Chat Integration
Currently we are using Tawk.to and it would be great to have a similar feature that Zendesk has with Zopim. If an end user is communicating to us about an issue and we happen to assist them remotely or schedule them for an on-site the ability to create a ticket from the chat I would think be great. Our White Label Remote Support uses this feature and quite a bit of their clients use RepairShopr.
46 votesI talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:
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Add New Ticket button in, Ticket section
In order to make the process of making tickets faster, it would be nice ot be able to add several tickets at a time.
One way to do this however would be to have a new ticket button IN the ticket profile after an existing ticket has already been created.
Right now, when we make a new ticket, we need to go BACK to the customer's profile and add a new ticket from that view.
(I'll make another feedback for having the option to add multiple tickets as a time. That... would be bonus)
2 votes -
Allow Multiple "Resolved" Statuses for Triggering Marketr
We send out follow-up e-mails asking for reviews. It would be nice to be able to trigger this with Marketr. However, some customers are not happy no matter what you do. In these cases, it doesn't benefit you to send them a request for a review.
The option to have multiple "Resolved statuses that trigger Marketr, like a "Resolved - Happy" and "Resolved - Unhappy" would be AMAZING! I'm sure there would be many more creative uses for this feature as well.
9 votes -
Two Way Sync with Max Focus for Asset Management
We integrate with Max Focus for our RMM tool and we tie an asset to a ticket when a client calls in or the tool gives us something to work on so it has become a way of also verifying that that asset is under their plan and is covered for services.
Currently RepairShopr will update the assets that are added to Max Focus (rather quickly which is awesome) BUT when an asset is REMOVED from Max Focus it does not update that in RepairShopr. It would be cool if that went both ways as far as the deleting assets…
10 votes -
Portal ticket notifications
I would like for tickets created from the customer portal automatically assign to a certain technician for that notifications such as text and emails can be done. Most customers that are made from the portal have a service agreement and need to have priority service.
At least an option in the notifications center for portal created tickets (not all), would be nice so these don't get overlooked since they are paying for priority service.
6 votesI think the new SLA feature will give you this
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Ability to assign multiple categories per product
It would be great to assign multiple categories to an inventory item.
For example I have categories such as "iPhone 5c" and "iPhone 5s" yet there are parts such as a replacement battery which work in both phone models, therefore are applicable to both categories.
8 votes -
Show sales tax in the Add/View Charges on ticket
As a tech communicating with a customer, I am frequently asked the "total" cost for repairs, which includes sales tax. I suggest adding a line for sales tax and a total with tax to the Add/View Charges screen.
I see that this idea has been suggested previously. Perhaps the solution has become less difficult and the change can now be implemented
9 votes -
Subscriptions
It would be helpful to us to have stored credit cards send a reminder that their card is about to expire, and have there be an option in the customer portal to update their credit card. We have "subscriptions" that we sell that we have setup with reoccurring invoices. It'd be nice to have a marketer option where we can send an email out a few weeks prior to the reoccurring invoice charges their card.
7 votes -
Time Clock only at shop location:
Is it possible to only allow TimeClock in and Out at premises only as an option?
It would be great so emloyee's can only add a record of time keeping when actually at our store. This could be done by IP or by GPS. It would be perfect to have auto clock in and out via geo GPS.
Thanks11 votes -
End of day automatic customer update
Hi
One of the issue that we have with so many customers and repairs is updating everyone at the end of the day. It would be great to have an auto text or email templated update based on ticket status that could take care of this for us. I look forward to your thoughts14 votes
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