General
3763 results found
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Add Continuum integration
We use Continuum for our RMM tool and would love to see it integrated into repair shop
96 votes -
Make it easier to remove or modify a payment on an order
Sometimes when we are in a rush when doing a checkout on the invoice screen, we might accidentally hit cash instead of credit card. We would like the option to easily edit or remove a payment directly from the invoice screen.
5 votes -
Clone Products
When we have multiple products with the same supplier, almost idential name/description, same category etc, it would be brilliant to be able to CLONE an existing item to make life so much easier.
Also, an ADD NEW PRODUCT button visible on product editing pages again to make life easier rather than going back to Inventory Main and taking it from there.
Phil @ PC Clinic Technologies Ltd
5 votes -
Share a product roadmap
This is more for the Repairshopr platform as opposed to a specific feature but it would be great to be able to get an idea of what future product developments are in process without having to go by cryptic comments or feedback updates that say "In Progress". Along with that, a simple feed of the recent updates would be helpful because I feel like there are a lot of hidden gems that get missed and it is hard to click through multiple blogs to see them.
4 votes -
LOCK or FREEZE Estimates and Invoices from being EDITED with a new SECURITY GROUP
We sometimes have invoices or estimates we'd like to "lock" or "freeze" from being altered, except by a specific user/group.
Example: An employee buys something through the store and will be paying back over time. We don't want anyone to be able to go into the invoice and delete line items over the course of the repayments.
This would be a similar solution as "Finalize" in ticket worksheets. A button that would disable adding/editing/deleting any kind of line items, descriptions, prices, etc. Only specific security groups would have the ability to "lock/freeze", and others would have the ability to "unlock/unfreeze".
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1 vote -
View all custom asset fields in ticket windows
only 1st 3 custom asset fields show in a ticked windows. Would be nice if all custom asset fields showed here.
4 votes -
Pictures upload to Repairshopr for Marketr
It would be very helpful and easier if one could upload pictures within Marketr directly to the Repairshopr database instead of having to upload it elsewhere and link it. Most Auto Responder services have this built in for easy access.
18 votes -
Make the Issue Type and Customer Field Type The Same Thing
Selecting an Issue type when creating a new ticket should trigger the Custom Fields and linked Worksheets. It makes no sense to have them be separate Items. You can allow us to select what custom fields each issue type is linked to so it does not have to be a one-to-one relationship.
14 votes -
Ticket time estimate
It would be very beneficial, in our case anyways, in the initial ticket creation to be able to estimate the time for a project. Then have an option on the dashboard to show how committed our techs are.
I know you can create an appointment but rarely in our shop do we do appointments, 90% are just drop-in's. Even if I use the appointment tool it doesn't show how much time is committed on the dashboard.
It would be nice so our receptionist could quickly take a look and say "well we're book about 8 hours today, so it will…
7 votes -
Use Stripe to Process Payments in iOS App
Add the ability to use Stripe to process payments for the iOS App. Preferably with some sort of card reader support.
4 votes -
Prepaid Hours should work on value not quantity
We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. This…
16 votesCould you use the Deposit feature for this? http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairshopr
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Set default duration for appointments
When making an appointment we usually do a 2hr default duration. It would be nice if we could have a default duration that we could set in the settings to something like 2hrs.
9 votes -
ticket view, progress window - display as paid or unpaid when the invoiced status =yes
in ticket view, under the progress window - display as paid or unpaid when the invoiced status = yes
4 votes -
Add "Last Quarter" to Sales Tax Report
The sales tax report has several pre-populated drop downs. Unless I am not seeing it, "Last Quarter" isn't one of them. Since many of us report taxes after the quarter ends for the previous quarter, it would seem logical to have a drop down choice for Last Quarter.
12 votes -
Search repairs by asset
Make it so you can look up past repairs by serial number or asset fields. This would make it so much easier for us who repair fleets of devices and this allows us to go back and look at repair history. Would also make it easier to handle warranty repairs.
9 votes -
Allow an RMA to be received with a different serial number
Here's something I noticed that would be really useful. While running through how we can use the RMA/Returns Manager, I noticed a pretty big shortcoming regarding how serialized products are handled.
Take a laptop for example -- Upon RMA, this could go a few directions. Perhaps the hard drive is bad; we would receive the same laptop (and same serial number) and all would be right in the land of inventory and serial tracking. Now, maybe the motherboard is bad. Maybe the whole thing is DOA; the vendor may decide to send me back a different laptop entirely. This laptop…13 votes -
Electronic signature after payment for credit card only
After we enabled electronic signature using the topaz pads I've had some complaints from my employees. While It works great if we're processing a credit card payment through repairshopr, It's a little less slick when taking other payments like cash, or check. The system still asks for an electronic signature even though it's not really necessary (with cash especially). Customers would inevitably feel weird if asked to sign after paying with cash. And the system won't automatically print out a receipt unless you sign.
The only thing I could see them signing for with a cash or check payment method…
4 votes -
Disallow marking Tickets as Resolved if Unpaid Invoice is Linked
We are having issues with technicians manually marking Tickets as Resolved before linked invoices on the Ticket have been paid. From our experience, once Tickets are Resolved they are essentially archived and are out of view; lost in a sense. Only much later do we come across unpaid invoices when running an audit or reconciliation.
We'd like to flag/alert/prevent users from marking Tickets as Resolved if there's a linked Invoice that is unpaid. It makes sense that you can resolve a Ticket after taking payment, but we need to stop people from accidentally Resolving prematurely.
I don't want to make…
24 votesI like it – thanks Ryan
Sounds like based on comments it needs to be (another) setting..
We’ll think about this further.
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Add a Quote Tab
As an IT Professional, we do not estimate the technical work provided to customers. We also do not estimate the inventory needed for the customer. Hard to process a quote under the estimates tab. Will this happen? Would be EXCELLENT!!
Technical Services - 2.5 hours - installation and set up
Hardware - $495 PC, $110 240GB SSD, etcIf quote is accepted, pay upon receipt....this is how I am looking to bill my client. As it stands, I have to use our other CRM to send a quote...
3 votes -
Constant Contact Intagration
RepairShopr has some nice built in tools but Marketr isn't a replacement for Constant Contact. it works great for short simple messages but doesn't lend itself to doing a monthly newsletter.
In the end we prefer to work with the tools we get support for and know well to make our jobs easier and more efficient.
For some Marketr may do the trick for others they prefer other tools. Just like some people prefer trucks vs. cars. preferences. We much prefer the experience with Constant Contact.
4 votes
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