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3762 results found

  1. Integration with Naverisk

    It would be great to have integration with INaverisk just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.

    8 votes
    5 comments  ·  Admin →
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  2. Add a permission option to remove user from ticket assignment

    The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.

    A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.

    In our…

    12 votes
    0 comments  ·  Admin →
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  3. Create an eBay integration solution to provide an eBay store directly connected to RepairShopr

    Being able to link an eBay store through the api and have it integrated with RepairShopr to sell those hard to find parts you have and need to get out there to the right customer!

    44 votes
    under review  ·  13 comments  ·  Admin →
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  4. More CRM features - manage mailing lists - better sorting options

    It would be very nice if there was a much more robust CRM in RSr, really expand on the “LEADS”. We currently keep our mailing list in a FileMaker Pro DB so we can mail out postcards, call prospects and maintain those notes. RSr has nothing to support this at all. It would be nice to import all our "Postcard" mailing prospecting list into RSr and have that phone calling log..and fields that would support more of a sales and marketing function, setting appointments, reminders to call, notes about what the clients have talked about etc.

    it would also be…

    5 votes
    1 comment  ·  Admin →
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  5. Contract clients - tagging clients - easier to identify - Client agreements

    It would be very nice if there was an easy way to identify that a client was a contract client. Like a big read Contract under their company name when a ticket comes in.

    Better yet would be to have a contact center that held all the agreements, and a way to have that big red text flag be anything we choose.

    We could then put which contact type they have and when that client emailed in we could see that right away.

    We have no way to keep track of what contracts clients have with us at this point…

    10 votes
    0 comments  ·  Admin →
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  6. Ability to mass print or save pdf's of invoices

    It would be helpful if we had the ability to mass print or save pdf's of invoices for a given period of time (a full year) or all invoices for a given client.

    6 votes
    1 comment  ·  Admin →
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  7. Add Sale from Inventory to Customer Asset

    We sell refurbished PC's and plan to start using repairshopr to track all details of them.
    From intake, work to refurbish, and sale.
    This we can do.

    However, on sale part...
    We would like to be able to add these inventory items when sold to a customer to their assets.
    I have found no way to easily create an asset from an inventory item, it would be great if we could.

    38 votes
    8 comments  ·  Admin →
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  8. Computer Reports

    It would be nice to have: When a computer report is attached (like RepairTech's TechUSB/TechWARU) to have an option in settings (if consensus doesn't want) for a Diagnostic note to be automatically added to the ticket. Something like "(name of report) has finished and needs review". Then to change status to "Tech Needed" or something similar. We do this manually now, but over the course of a year the minutes can add up. This automation can save time, money, and possibly bring attention to a ticket more quickly that the diagnostic has finished (faster than changing KVM positions)

    3 votes
    1 comment  ·  Admin →
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  9. more functionality with reminders.

    Reminders are great but they need a couple of things to make them better. here goes:
    1. Notification when a reminder is created by another tech for you.
    2. sync reminder with outlook (office 365) tasks.
    3. create a ticket directly from a reminder rather than dismiss

    7 votes
    4 comments  ·  Admin →
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  10. Payment providers for Germany, payone or paymill

    Especialy because the offer SEPA Direct Debit which is widly used in Germany.

    6 votes
    0 comments  ·  Admin →
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  11. clone ticket custom field types.

    when creating custom field types for tickets it would be nice to start with something already made then add the ones you want.
    I have 3 of them that are identical, the only difference is the worksheets they create.

    10 votes
    4 comments  ·  Admin →
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  12. disable customer account

    In business customers move away, pass away, or are asked to not return due to conflict. There needs to be a way to disable an account without deleting the customers records. it would be helpful to have a popup with a note for employees on the reason accounts are disabled

    Reasons can be for account delinquency, litigation, adversarial customers etc. We can use the note to advise the employee of specific instructions to include asking the customer to leave or to have authorities involved due to previous aggression. This is a safety feature as well as account maintenance feature..

    9 votes
    1 comment  ·  Admin →
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  13. Notification on Customer Portal (Online Profile)

    When clients log onto their portal they can be greeted with a notification that we set up as Admins. This could be something to let them know there is an issue, a new virus, or a sale that you are having.

    Almost the same as RS does to let us know when things are 'occurring.'

    I would personally also like to be able to add in a link to learn how to use the portal that directs them back to our website and it explains everything they see and how to correctly initiate a ticket or pay a bill.

    3 votes
    0 comments  ·  Admin →
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  14. Add Product Pictures to Inventory Items

    The ability to add a picture of a product in inventory would be helpful for training new employees (them being able to associate a product in inventory with finding it in the shop) as well as putting a picture to the connector, adapter, cable from inventory..

    19 votes
    3 comments  ·  Admin →
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  15. Payroll App Integrations

    I specifically want to be able to export (prefer direct integration through APIs not just a CSV) to Gusto (Formerly Zen) Payroll Service for the time clock records. I am sure others might appreciate that ability into whichever payroll services they use - Intuit, ADP, Paychex, Square, OnPay, etc.

    7 votes
    4 comments  ·  Admin →
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  16. sub status under ticket status

    can we request to add new option as sub status under just below the ticket status? sub status just to see by internal staff only. coz not all the status we need to show to the customer. therefor for if you can add sub status will be helpful to internal staff to sort tickets.

    9 votes
    0 comments  ·  Admin →
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  17. Photo Attachments

    It would be great if you could view your ticket attachment photos real-time in a thumbnail or something in the ticket work flow instead of having to click on them and open in a new window. Then when you click on it have it open up in a lightbox overlay so you stay on the same page and it's not so disruptive. Not urgent, but would definitely speed things up! Thanks!

    13 votes
    2 comments  ·  Admin →
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  18. PLEASE make it possible to rearrange "Saved Search" list (Tickets)

    Please give us the ability to rearrange existing lists, primarily the "Saved Search" lists in the ticket list. Basically anywhere there is a list, you should be able to rearrange it! Ticket statuses and custom field types should also be re-arrangeable!

    Cheers,

    Mick

    1 vote
    2 comments  ·  Admin →
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  19. Close or Lock an Invoice.

    It would be nice to have a function that locks/unlocks an invoice. Sometimes my tech has added time after an invoice has been emailed. Currently, we are using the emailed flag as our check, but it does not prevent potential errors.

    17 votes
    3 comments  ·  Admin →
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  20. Change default for assigning tech to tickets

    Assigning techs to tickets is helpful but it would be better if the default was not the person who created the ticket. It would be preferred if the default was to not assign the ticket to anyone until a specific tech is chosen.

    7 votes
    2 comments  ·  Admin →
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