General
3763 results found
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Ability to mass print or save pdf's of invoices
It would be helpful if we had the ability to mass print or save pdf's of invoices for a given period of time (a full year) or all invoices for a given client.
6 votes -
Add Sale from Inventory to Customer Asset
We sell refurbished PC's and plan to start using repairshopr to track all details of them.
From intake, work to refurbish, and sale.
This we can do.However, on sale part...
We would like to be able to add these inventory items when sold to a customer to their assets.
I have found no way to easily create an asset from an inventory item, it would be great if we could.38 votes -
Computer Reports
It would be nice to have: When a computer report is attached (like RepairTech's TechUSB/TechWARU) to have an option in settings (if consensus doesn't want) for a Diagnostic note to be automatically added to the ticket. Something like "(name of report) has finished and needs review". Then to change status to "Tech Needed" or something similar. We do this manually now, but over the course of a year the minutes can add up. This automation can save time, money, and possibly bring attention to a ticket more quickly that the diagnostic has finished (faster than changing KVM positions)
3 votes -
more functionality with reminders.
Reminders are great but they need a couple of things to make them better. here goes:
1. Notification when a reminder is created by another tech for you.
2. sync reminder with outlook (office 365) tasks.
3. create a ticket directly from a reminder rather than dismiss7 votes -
Payment providers for Germany, payone or paymill
Especialy because the offer SEPA Direct Debit which is widly used in Germany.
6 votes -
clone ticket custom field types.
when creating custom field types for tickets it would be nice to start with something already made then add the ones you want.
I have 3 of them that are identical, the only difference is the worksheets they create.10 votes -
disable customer account
In business customers move away, pass away, or are asked to not return due to conflict. There needs to be a way to disable an account without deleting the customers records. it would be helpful to have a popup with a note for employees on the reason accounts are disabled
Reasons can be for account delinquency, litigation, adversarial customers etc. We can use the note to advise the employee of specific instructions to include asking the customer to leave or to have authorities involved due to previous aggression. This is a safety feature as well as account maintenance feature..
9 votes -
Notification on Customer Portal (Online Profile)
When clients log onto their portal they can be greeted with a notification that we set up as Admins. This could be something to let them know there is an issue, a new virus, or a sale that you are having.
Almost the same as RS does to let us know when things are 'occurring.'
I would personally also like to be able to add in a link to learn how to use the portal that directs them back to our website and it explains everything they see and how to correctly initiate a ticket or pay a bill.
3 votes -
Add Product Pictures to Inventory Items
The ability to add a picture of a product in inventory would be helpful for training new employees (them being able to associate a product in inventory with finding it in the shop) as well as putting a picture to the connector, adapter, cable from inventory..
19 votes -
Payroll App Integrations
I specifically want to be able to export (prefer direct integration through APIs not just a CSV) to Gusto (Formerly Zen) Payroll Service for the time clock records. I am sure others might appreciate that ability into whichever payroll services they use - Intuit, ADP, Paychex, Square, OnPay, etc.
7 votes -
sub status under ticket status
can we request to add new option as sub status under just below the ticket status? sub status just to see by internal staff only. coz not all the status we need to show to the customer. therefor for if you can add sub status will be helpful to internal staff to sort tickets.
9 votes -
Photo Attachments
It would be great if you could view your ticket attachment photos real-time in a thumbnail or something in the ticket work flow instead of having to click on them and open in a new window. Then when you click on it have it open up in a lightbox overlay so you stay on the same page and it's not so disruptive. Not urgent, but would definitely speed things up! Thanks!
13 votes -
PLEASE make it possible to rearrange "Saved Search" list (Tickets)
Please give us the ability to rearrange existing lists, primarily the "Saved Search" lists in the ticket list. Basically anywhere there is a list, you should be able to rearrange it! Ticket statuses and custom field types should also be re-arrangeable!
Cheers,
Mick
1 vote -
Close or Lock an Invoice.
It would be nice to have a function that locks/unlocks an invoice. Sometimes my tech has added time after an invoice has been emailed. Currently, we are using the emailed flag as our check, but it does not prevent potential errors.
17 votes -
Change default for assigning tech to tickets
Assigning techs to tickets is helpful but it would be better if the default was not the person who created the ticket. It would be preferred if the default was to not assign the ticket to anyone until a specific tech is chosen.
7 votes -
Improve xero Sync ability
Hey Guys,
It might be worth talking to the guys at www.wise-sync.com
We use them in another business and their sync integration from our PSA to Xero is fantastic! Does everything. Purchasing, inventory, invoices, etc etc.Would allow you to really step up your integration
22 votes -
VOID Invoice + Line Items + Payment TOGETHER and Add Void STAMP
We had a situation where an inventory item was purchased and returned the same day for a purchase of a different inventory item (different price). The customer paid by credit card, so we had to perform a Void on their payment (since refunds only work after 24 hours - after the payment posts). Performing a Void only voids the payment, but leaves the invoice open with items still unpaid. We don't want to "delete" the invoice, because the transaction /did/ occur. We need a way to Void out the invoice we made with the voided payment, for audit purposes.
The…
0 votes -
Add Time / Minutes Spent, in Ticket Comment View
When we fill out the 'Minutes Spent' section, it'll go and disappear into a different section (which is fine) BUT, it would be really cool to be able to 'see' this time spent right there in the ticket, either combined total OR just a indication on the ticket comments themselves (individually as they are added)
4 votes -
Returns for Parts (Not inventory)
The new returns system for Inventory looks great. I think a good idea would be to implement the same type of system for Special order Parts that are not inventoried.
20 votes -
SMS ticket updates - simplify
The method of contact for a customer is likely to be the same throughout the ticket duration, would it be easier if all tickets comments were sent by sms if sms was enabled and email if not. Alternatively if there was a preferred communication option (email or sms), seems really complicated at the moment in that you need to enable sms, select dont email, insert the sms message and then insert text into the email body. If their was a radio button or drop down that gave an option for sms or email.
12 votes
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