General
3762 results found
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Change Purchase Order Date
It would be nice if you could change the purchase order date; not just the expected date. This would help probably more than just myself out. I can do this with quickbook and sage 50.
16 votes -
LabTech integration.
Compete with ConnectWise and integrate with a amazing RMM Labtech. This would help anyone who uses Labtech bill more accurately and have seamless integration with ticketing. We'd love to use Repairshopr for our CRM and Invoicing users, and Labtech for our techs. Integrating them would make it easier to handle the separation of anyone in this situation. (We do not like ConnectWise).
50 votes -
Balance due column on invoice overview
Have a column on the invoice overview page for balance due.
8 votes -
Bulk Disable Customers
From various ticket systems and accounting packages over the years, I have a large (for my rural area) number of customers in RepairShopr. Many of those I have not seen in years. I would love to see two features added:
Filter/Sort by a field for the last time a customer record was touched - whether contact info updated, ticket, etc.
The option to Disable an entire listing of customers in one button, rather than individually deleting (or disabling, if there is info on them).
Thanks!
14 votes -
when you scan a barcode through the POS that is not already an inventory item, prompt there and then to create the item and be able to enter
when you scan a barcode through the POS that is not already an inventory item, prompt there and then to create the item and be able to enter the details
3 votes -
Gocardless for UK
Well the way we used it on quickfile integration was in customer section for a particular customer click on setup direct debit. Then it would send an email to their email address. They create a login and provide bank details.
Then direct debit is enabled for that customer. You could set recurring invoices to take payment automatically but also there would be a button to take payment for one off invoices when you need to. So I think they did it the same as you as quick file sorted the recurring bit and took payment for you as and when…
104 votesWe are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.
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Integration with Naverisk
It would be great to have integration with INaverisk just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.
8 votes -
Add a permission option to remove user from ticket assignment
The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.
A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.
In our…
12 votes -
Create an eBay integration solution to provide an eBay store directly connected to RepairShopr
Being able to link an eBay store through the api and have it integrated with RepairShopr to sell those hard to find parts you have and need to get out there to the right customer!
44 votes -
More CRM features - manage mailing lists - better sorting options
It would be very nice if there was a much more robust CRM in RSr, really expand on the “LEADS”. We currently keep our mailing list in a FileMaker Pro DB so we can mail out postcards, call prospects and maintain those notes. RSr has nothing to support this at all. It would be nice to import all our "Postcard" mailing prospecting list into RSr and have that phone calling log..and fields that would support more of a sales and marketing function, setting appointments, reminders to call, notes about what the clients have talked about etc.
it would also be…
5 votes -
Contract clients - tagging clients - easier to identify - Client agreements
It would be very nice if there was an easy way to identify that a client was a contract client. Like a big read Contract under their company name when a ticket comes in.
Better yet would be to have a contact center that held all the agreements, and a way to have that big red text flag be anything we choose.
We could then put which contact type they have and when that client emailed in we could see that right away.
We have no way to keep track of what contracts clients have with us at this point…
10 votes -
Ability to mass print or save pdf's of invoices
It would be helpful if we had the ability to mass print or save pdf's of invoices for a given period of time (a full year) or all invoices for a given client.
6 votes -
Add Sale from Inventory to Customer Asset
We sell refurbished PC's and plan to start using repairshopr to track all details of them.
From intake, work to refurbish, and sale.
This we can do.However, on sale part...
We would like to be able to add these inventory items when sold to a customer to their assets.
I have found no way to easily create an asset from an inventory item, it would be great if we could.38 votes -
Computer Reports
It would be nice to have: When a computer report is attached (like RepairTech's TechUSB/TechWARU) to have an option in settings (if consensus doesn't want) for a Diagnostic note to be automatically added to the ticket. Something like "(name of report) has finished and needs review". Then to change status to "Tech Needed" or something similar. We do this manually now, but over the course of a year the minutes can add up. This automation can save time, money, and possibly bring attention to a ticket more quickly that the diagnostic has finished (faster than changing KVM positions)
3 votes -
more functionality with reminders.
Reminders are great but they need a couple of things to make them better. here goes:
1. Notification when a reminder is created by another tech for you.
2. sync reminder with outlook (office 365) tasks.
3. create a ticket directly from a reminder rather than dismiss7 votes -
Payment providers for Germany, payone or paymill
Especialy because the offer SEPA Direct Debit which is widly used in Germany.
6 votes -
clone ticket custom field types.
when creating custom field types for tickets it would be nice to start with something already made then add the ones you want.
I have 3 of them that are identical, the only difference is the worksheets they create.10 votes -
disable customer account
In business customers move away, pass away, or are asked to not return due to conflict. There needs to be a way to disable an account without deleting the customers records. it would be helpful to have a popup with a note for employees on the reason accounts are disabled
Reasons can be for account delinquency, litigation, adversarial customers etc. We can use the note to advise the employee of specific instructions to include asking the customer to leave or to have authorities involved due to previous aggression. This is a safety feature as well as account maintenance feature..
9 votes -
Notification on Customer Portal (Online Profile)
When clients log onto their portal they can be greeted with a notification that we set up as Admins. This could be something to let them know there is an issue, a new virus, or a sale that you are having.
Almost the same as RS does to let us know when things are 'occurring.'
I would personally also like to be able to add in a link to learn how to use the portal that directs them back to our website and it explains everything they see and how to correctly initiate a ticket or pay a bill.
3 votes -
Add Product Pictures to Inventory Items
The ability to add a picture of a product in inventory would be helpful for training new employees (them being able to associate a product in inventory with finding it in the shop) as well as putting a picture to the connector, adapter, cable from inventory..
19 votes
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