General
3763 results found
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Invoice Email Opened
Would be nice to have an indicator of whether or not an invoice email was opened. It's available on ticket comments and estimates and having the same functionality on invoices would be great.
4 votes -
Possible Integration with Acuity Scheduling (https://acuityscheduling.com)
This will greatly enhance the scheduling appointment features
6 votes -
Flag non-invoiced charges on Resolved Tickets
There should be a notification or report of Tickets where charges have not been invoiced yet... sometimes a tech will resolve a Ticket and the client will not be charged a balance!
6 votes -
Create some way to Import Invoices from a CSV made from a Purchase Order
Our business uses Purchase Orders and Invoices to transfer stock between different companies.
This involves creating the purchase order, then creating an invoice and adding every item to the Invoice from the purchase order and having to manually edit the price to match cost prices.
It'd be incredibly handy to have some way of importing this information from the initial PO using a CSV, that way there could be a large scale edit done easily and an invoice created from that.
In general I think an import from CSV option for Invoices would be useful anyway, even outside of this…
4 votes -
Include Estimate/Invoice Message in Ticket Note
When an estimate or invoice is related to a ticket and that estimate or invoice is emailed, the system makes a private note in the ticket saying it was emailed.
You are given an opportunity to include a custom message when emailing an invoice/estimate. The system should include that custom message when creating that ticket note.
Currently, finding what (if any) custom message was included requires a bit of digging.
4 votes -
Link Multiple Tickets Together
Often, we'll receive multiple pieces of equipment to work on at once. Due to the nature of our business, each piece of equipment requires a single ticket.
I'd like some way to link the tickets together. Either being able to create a ticket, and then have an action for "clone and link" or some way of just selecting "link this ticket to existing ticket."
I would like for this link to also have a notes or custom fields box. Here's my rationale:
Often, I'll get in three instruments for repair. With this, they'll also give us a case and 2…
18 votes -
Allow Multiple Invoice Templates
For our business this would be great because products come with different conditions, warranty periods etc. At the moment, I have to edit the invoice disclaimer each time we sell a product.
1 vote -
Auto generate Tickets via NinjaRMM Alerts
The ability to have NinjaRMM alerts configured to automatically generate a ticket. Example: Critical Alerts from Customer XYZ weekdays from 9am to 5pm auto generates a ticket assigned to Customer XYZ's technician.
13 votes -
Emails From Domain Assign to Customer Automatically
It would be nice to define 1-3 email domain names to a company/customer so that any email from that domain name is automatically assigned to that company/customer.
11 votes -
Require PIN Login After 60 Seconds of Inactivity on ALL Tabs, Not Just the POS Tab
I have an issue where my technicians forget to "switch users" and will accidentally create invoices and tickets under the wrong user. We then have to go back into the ticket or invoice after the fact to reassign the proper user, if it is even realized. This can make running sales and commission reports inaccurate.
I would like to see a feature where after 60 seconds of inactivity, a user is required to enter their PIN, regardless of what tab they are on. This will greatly reduce these accidental wrong user issues. It would also be much more efficient than…
16 votes -
Monthly Ticket Report
For client on a managed service agreement, it would be great to generate a monthly report of all the tickets does in the previous month, along with time spent.
This report can be sent directly to the client or to us first.6 votes -
allow me to choose (a default) for how my comments are handled
can we get an option to be able to select a default for the way our ticket comments are handled? ie. instead of the comment being automatically emailed out to my clients... We would prefer to have them default to PRIVATE NOTE. That would be nice to keep our private internal comments to ourselves instead of unintentionally sending them out to our clients!
5 votes -
Format phone number when entering new customer
Simple UI enhancement, should be incredibly easy to implement.
When you enter a phone number on the "New Customer" page, it is just a bunch of numbers - hard to read. It looks like "5556923845".
It would be much better if it was formatted like this: "(555) 692-3845"
49 votes -
Improve Big Chains
Big Chains are currently too much of a one shop, with separate locations of that shop. They don't provide enough flexibility to have each store run independently yet share the same databases.
1) Each location needs to have its own address, invoice templates we have banking info, some other locations may wish to call them a slightly different name, this would provide a high level of flexibility allowing for separate invoice templates.
2) Logistics could get very very very messy with part orders being done and visible from 15 - 20 stores, so having each location only able to view…
42 votes -
customer purchase in mobile app
I am a hobby level computer repair tech, I often buy computers for "refurb" directly from my customers or those who will become customers in the future. I would like to see customer purchases integrated into the mobile app that way i can write up the purchase and send a receipt directly from the field via email if desired. Also I noticed that this platform is more intended on cell phone repair and would like to suggest custom fields integration into the customer purchase flow that way i can take notes on included ram, hard drive size, if the customer…
6 votes -
Import/Export CSV for estimates & invoices
Saw the new feature for importing and exporting a purchase order to CSV. Would like to see the same functionality with estimates or invoices. I'm creating packing lists in CSV and would love to be able to create an invoice or estimate straight from the packing list. Or, the opposite, create an estimate/invoice and export to CSV to quickly create a packing list. I can't just use the estimate/invoice as my packing list (though on the QB side on is available) as I need item weights and total truckload weights, which are calculated in my CSV.
Any plans to extend…
22 votes -
Tracking of devices
Tracking of devices pickup and delivery of client device. Have ability to inform customers via email or text that device is on the way
4 votes -
interac payment option for customers
interac payment app for customers
2 votes -
Credit Card machine (Chip and Pin) for the UK! Please!
We have been using RepairShopr for over 2 years in the UK now - a successful and busy high street repair store.
We process most payments via a card but we really need to have a terminal we can take payments on (Chip and pin) that is integrates to RepairShopr...
It really is making us look at another software package.
Please help - find a solution.
4 votes -
Multiple names and emails associated with a contact
For an organization or business contact which has many personnel and divisions to track and authorize who can purchase or request services on behalf of the company.
On an invoice and/or ticket creation have a drop box of those persons to choose from for tracking of whom made the request withing the organization.
This would be especially useful for tracking "on account" customers activity.
6 votes
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