General
3763 results found
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6 votes
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Add the ability to edit due dates on "active tickets list" page.
Would be great to be able to edit the due dates on the list of tickets page, rather than having to open the actual ticket and edit it there.
9 votes -
Create an eBay integration solution to sync purchase history directly to Repair Shopr Purchase Orders.
It would be nice if there is an integration between Repair Shopr and eBay that can create Purchase Orders from the Purchase History in eBay. Or something like what Quickbooks online does when connected to a bank account. QB imports the bank transactions and puts it under the banking tab for us to decide where it needs to go.
2 votes -
Add leads to the mobile app. Nowhere to be found.
Add leads to the mobile app. Nowhere to be found. Also push notifications to the device that has the mobile app when they get a lead.
This way when I get an email about a lead, I can respond in the lead area instead of outside RepairShopr in my email box.
5 votes -
Integrate with BeetsTech for parts
BeetsTech ( https://beetstech.com/store/apple-part ) has become one of our favorite places to get parts for Apple products repairs. iFixit is awesome too, but they are frequently out of stock. The greater availability of high quality parts has been a welcome addition to our stable of suppliers, and being able to do PO's or inventory integration from RepairShopr would save us a huge amount of time.
54 votes -
Ticket Preview on Dashboard
The new ticket preview is awesome. Would love to see that and the customer preview on the dashboard
0 votes -
Barcode Print Settings
We need a way to adjust the horizontal and vertical settings for the barcodes. Having major issues with small labels not being legible using my barcode scanner. Lots of wasted space on the side of the barcode. Needs to be spread out more so my scanner doesn't just see a black blob to scan.
29 votes -
option to pro-rate reoccurring invoices when changing them.
it would be great if I added or removed a service on a reoccurring invoice it would allow me to automatically pro-rate.
6 votes -
Right off costs over a period of time
Say a piece of hardware costs the company £1000, we can assign that as a cost in the inventory, but what if its on "Rental"
We should be able to right the cost of it down over the period of the rental
For Example, We rent it out for £75 a month
We should be able to assign a percentage or fixed amount off the "cost" priceso by the end of the contract the cost price of the equipment has gone from owing us £1000 to the new amount. reflecting the usage of the item.
Also Say there is…
6 votes -
Allow canned responses in the labor log
It would be great if we could access the canned responses in the labor log
6 votes -
Add a default invoice method i.e. Mail or email
We have customers that prefer to have their invoices emailed, and some prefer mail. It would be nice to be able to select a default option in the customer.
6 votes -
Ticket "View Log" Page
On desktop:
The Ticket Summary\View Log\"Notes" section is horribly restricted. We write a good deal of information in this log, so as it expands downward we end up with a thin looking column. Worse is when we have 2 or 3 entries like this in the log. It creates a need for a lot of extra scrolling.
1st Suggestion: If the "Notes" are bigger than 5 lines, there should be a "See More" button. This will create a nice uniformity. Downside is you would need that additional click to see the full note.
2nd Suggestion: The "Notes" column width should…
4 votes -
Appointments icons (enhancement)
Let's add icons next to appointments that match up with the "Appointment Type". This way we don't have to click into each appointment to know if we need to be onsite, or remote in, or just make a simple phone call. This should leverage the icons that are already selectable per customer profile. We should be able to assign an icon to each appointment type (seeing as though each shop will have their own different appointment types)
My team already writes the appointment type into the ticket subject, but that field is limited and I would rather use it for…
3 votes -
Allow printing to multiple label printers.
I would like you to implement a way to print to different label printers. I want to have a label printer in the back workshop that we can send customer and asset labels to instead of walking up front to get them. This seems like a small thing but spread out over all of my techs it does eat up a decent amount of time.
7 votes -
ENHANCE Recurring Schedules with GLOBAL ADMIN Options
These are relevant, simple and necessary adjustments for Settings>Invoices>Recurring Invoices:
- Replace link Admin>Invoices>Recurring with an actual settings page for recurring schedules (rather than just a link to all current schedules).
- Enable a global override setting for ALL recurring schedules to “Auto retry credit card when payment fails”. (We want this on for ALL payments!)
- Add global enable/disable controls for “Customer management of payment options”: View cards, Add a card, Delete a card, Rename a card, etc.
- Enable “Auto charge CC on file” to automatically default to the first/any CC on file. (There’s no point in selecting auto charge to TRUE…
3 votes -
Opt Out email box checked by default
When creating a customer we always ask if they would like to receive our email communications. If they opt in, we are synced with Mailchimp so they will be added to our list. Because we are sensitive to our customer's privacy and preferences, we'd like to have the opt out box checked by default so we have to UNcheck it if they want to opt in.
This is not a big deal, but since there are preferences for other things to be checked by default, it would be nice so we don't inadvertently add people to our list who did…
2 votes -
make the order of the "Ticket status list" configurable
Right now, there isn't a way to change the order of the ticket status list. when you add an item on this list, it is on a first come first serve basis
4 votes -
RECALL Previous Status AFTER Custom Reply is CLEARED
Every time we respond to a Customer Reply, we have a hard time figuring out what the previous status was. Sometimes, it's impossible to tell if it was WoC or WfP, or otherwise In-Progress vs Scheduled.
Would it be possible to remove "Customer Reply" as a status, and instead replace it with a "flag/icon" which simply gets "cleared" upon review (by clicking it). This way, the dashboard still shows the ticket as blue, and it still overrides the status as CR, but it would auto-recall the previous status after reading.
Please. Yaaasss. Vedy Nize!
27 votes -
Separate Internal Comments from Automations
Please somehow separate Internal comments and automations. Just a color change would suffice. My technician and myself find that we overlook Internal comments because they blend together with the Yellow-colored Automations. Maybe comments can be yellow, and Automations could be Orange or Green?
9 votes -
Ticket Automations - One run option
It would be nice if in Ticket automations there was an option to run only once/ticket. or on the first run only to a given status change. We want to prevent clients from getting the same info over and over. With a check box like this, this automation function could become more widely used. Their could be a custom message for every status to create a very nice touch point with clients.
6 votes
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