855 results found

1. Ability to select serial numbers when adding parts to ticket

   We can currently add inventoried parts to a ticket before invoicing, but I can't select the serial number until creating the invoice. It would be useful to be able to select the serial number when adding the part to the ticket.

   15 votes

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   6 comments  ·  Delete…  ·  Admin →
   completed  ·  Robert Reichner responded

   This is live! Available when using Add / View Ticket Charges.

2. Allow uploading of scanned paper and pen intake forms/invoices to tickets

   There are times in my business when I collect an ink signature on actual paper for my intake forms and invoices. It would be great to be able to scan and upload these files to tickets so we have a digital backup within RS linked to the proper ticket. I know it's just as easy to upload scanned documents to something like Google Drive for safe keeping, but it makes sense and would save time later to link them to their tickets in RS. Just as you can click the "Intake Form" button within the ticket view to see the signature of a customer who digitally signed . . . It would be nice to see the uploaded scanned paper versions of customers who signed with ink.

   There are times in my business when I collect an ink signature on actual paper for my intake forms and invoices. It would be great to be able to scan and upload these files to tickets so we have a digital backup within RS linked to the proper ticket. I know it's just as easy to upload scanned documents to something like Google Drive for safe keeping, but it makes sense and would save time later to link them to their tickets in RS. Just as you can click the "Intake Form" button within the ticket view to see the… more

   2 votes

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   1 comment  ·  Delete…  ·  Admin →
   completed  ·  Robert Reichner responded

   I think you should be able to use the Attachments feature on Tickets for this. Is that what you’re looking for?

3. Inventory Valuation Report for each Category

   It would be really helpful towards our business to see what we have in stock has the most value, and be able to tell what sells the most monthly. That way we can not over order on something that doesn't sell over something that does.

   10 votes

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   1 comment  ·  Delete…  ·  Admin →
   completed  ·  Robert Reichner responded

   We just added this in Domo allowing you to see your inventory totals by product or category along with printing, exports to Excel and PowerPoint.

4. Paypal - Z-report

   Can you add Paypal to the section of payments? Cash, Check, credit card, offline cc, and paypal. Thank you in advance.

   4 votes

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   0 comments  ·  Delete…  ·  Admin →
   completed  ·  Robert Reichner responded

   If you have a Payment Method of Paypal this should automatically show up. We have updates to the report layout coming soon as well!

5. customers related to products

   Could we have the ability to know on each product, the history of which customers is related to it.
   Date and name of customers who has bought this product.
   This would be really useful in case of recall campaign.

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   3 comments  ·  Delete…  ·  Admin →
   completed  ·  Rajesh Agarwal responded

   I think you can use the line item dump to csv to get this already!

6. Disable Ticket Progress Tracker

   A significant percentage of our client jobs don't fully fall under the standard "Progress Tracker" within the ticket window. It would be great to have the ability to either turn it off for all of our customers, edit the list to correctly fit a customer, or turn it off for specific customers.

   The ticket training videos even state that you don't have to follow the set guideline, but it would be nice to not have to look at it on the tickets that it isn't needed.

   Thank you!

   1 vote

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   7 comments  ·  Delete…  ·  Admin →
   completed  ·  Robert Reichner responded

   HI there — If you change your business type to “MSP” in Admin > Initial Settings Wizard you can turn this off for all your tickets.

7. Self-service Check-Ins / Kiosk Mode Enhancement

   Hello, after speaking with your staff I found some limitations with the self-service website integration and kiosk mode (not the Repair Wizard).

   When a customer checks-in and a ticket is created through an actual kiosk the ticket field is limited to "issue" only and doesn't have the ability to include other relevant and useful fields such as device passcode, device type, etc at time of intake.

   In order to use the custom intake form with a check-in we are using the Self-service coding on our website but there is no ability to enhance the ticket portion of this currently to gather more pertinent customer information. This entails us to manually intervene and also allows room for error such as forgetting to get the customers password.

   Can we make this part customizable to reflect how the independent ticket creation works which can and does include these necessary fields? If that can't be done easily then can you perhaps just add device type and passcode to the self-service coding and allow for it to be turned on and off if necessary for other types of shops?

   I know there is api availability which I am told can do this but I have never coded something like this. If anyone has done anything like this I could appreciate the input.

   Thanks!

   It would be a great idea to be able to add certain custom fields at time of check-in. I am sure many of us could use the "password" field added to this section along with device type

   Hello, after speaking with your staff I found some limitations with the self-service website integration and kiosk mode (not the Repair Wizard).

   When a customer checks-in and a ticket is created through an actual kiosk the ticket field is limited to "issue" only and doesn't have the ability to include other relevant and useful fields such as device passcode, device type, etc at time of intake.

   In order to use the custom intake form with a check-in we are using the Self-service coding on our website but there is no ability to enhance the ticket portion of this currently to… more

   24 votes

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   completed  ·  6 comments  ·  Delete…  ·  Admin →

8. Love the search all the things update!

   That works really well, it now does not matter if we accidentally hit Enter when searching for a ticket, very nice

   Regards
   Greg Williams
   Lincoln Computer Centre

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   completed  ·  August responded

   Thanks for your comment. We look forward to continuing to make elastic search more robust in the future.

9. Add a color for awaiting parts on the Ticket Dashboard

   I love the dashboard and the quick status view it gives me (I am the owner of the shop and use the dashboard every morning to get a quick overview of the work flow), and world love it if you could add a color for tickets awaiting parts on the Ticket Dashboard.

   3 votes

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   5 comments  ·  Delete…  ·  Admin →
   completed  ·  Rajesh Agarwal responded

   Hey, we have a link to the new dashboard from the old dashboard – it’s beta right now, but I’m going to mark these as complete because it’s really usable as of right now.

   Give it a shot, instead of /tickets/dashboard, it’s tickets/dashboard_new

10. Integrate with Zapier so we can automate to-do and follow-ups using Asana or Slack

    Zapier creates links between software to automate processes and I would really love it if RepairShopr was added to that list. Your software is so close to perfect but it needs to link to a to-do type app for missed actions/appointments etc.

    11 votes

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    4 comments  ·  Delete…  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    We need a few beta testers (at least 10) to activate both of our triggers so we can get our Zapier app turned on publicly and out of beta.

    Please try it out:

    https://zapier.com/developer/invite/35334/18bf7ba6ea41b27e12e267d24c7520b8/

    If you tried out the previous beta, please delete and re-setup via this new URL.

    The setup just needs your API Key and Subdomain, you can find your API Key by clicking your email in the upper right of RS, and going to My Profile.

    Thanks!

11. Multiple checklist on a single ticket

    We require our techs to go through series of steps for each type of repair, checking them off as they have been completed. This way, we can pick up right where someone left off. This would be a great feature in RepairShopr!

    90 votes

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    24 comments  ·  Delete…  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    This is out for beta testers!

    We won’t have customer service trained on it until next week, and we’ll have the help pages up then too.

    Try to hold your questions until next week, but if you want to poke around – it will be on the admin page for beta testers this weekend.

12. Intake form langauge

    Let's change the names of the different fields in different forms so that we can translate it into the language we want. It would also be nice if we can change the headlines.

    The problem is some of our customers may not speak English so we have a problem with using the different Web Integration are possible, as we can not translate them.

    It would be relatively simple to make an option to rename fields

    3 votes

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  Robert Reichner responded

    We updated our template system to allow renaming fields.

13. Purchase Orders

    I do not see a way to print a hard copy of a PO or a copy of a "receiver". I need to be able to have those hard copies to coordinate activities between groups of people.-

    1 vote

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    2 comments  ·  Delete…  ·  Admin →
    completed  ·  Robert Reichner responded

    As Ryan mentioned, this now has a template you can use for hard copies in Admin > Templates > Purchase Order.

14. Add a mobile calender or schedule for those working in the field.

    As a tech with many jobs scheduled I need to know when im in the field what my next appointment is, where it is and when. The current system does not make it easy for me to see what time i have appointments scheduled, only when they were created. Can you make it easier for us to see what i have on my schedule for the day from the mobile app. Thanks.

    3 votes

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    2 comments  ·  Delete…  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    This was put in the iOS app in the last release about a month ago.

    Let us know if you have feedback!

15. Can you please make it easier to change a shop's business address?

    I recently moved locations and changed my business address in as many places as I could find. To my surprise, email receipts and ticket updates, etc were still showing my old address. I had to go into the templates for each different document to change my address in the code by hand.

    1 vote

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    completed  ·  1 comment  ·  Delete…  ·  Admin →

16. Create individual POS sign in security

    I would like the option to set a security feature to where any time you go to check a customer out, you are prompted with a PIN code that will change it over to the employee that is checking them out instead of the last person that is signed in. This will force the individual to log in to their sign in instead of trusting them to switch the user every time. I would like this so I do not have to leave my manager log in up at all times and/or have someone change a transaction under mine or anyone elses name.

    I would like the option to set a security feature to where any time you go to check a customer out, you are prompted with a PIN code that will change it over to the employee that is checking them out instead of the last person that is signed in. This will force the individual to log in to their sign in instead of trusting them to switch the user every time. I would like this so I do not have to leave my manager log in up at all times and/or have someone change a transaction under mine or… more

    4 votes

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    3 comments  ·  Delete…  ·  Admin →
    completed  ·  Robert Reichner responded

    New POS features and z-report are live! Look forward to further feedback.

17. Different prices for serialized items

    We sell used phones and used games. Prices vary depending on condition. We would like to have the price attached to the serial number instead of the barcode. That way we can track sales of one device like an iphone 5c- green but have different prices based on the serial number. The barcode could be the serial number proceeded by SC or something similar to avoid coinciding UPCs with those numbers.

    15 votes

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    completed  ·  7 comments  ·  Delete…  ·  Admin →

18. Enable Customer to Choose the Branch or location when setup using Appointment Booking

    This have been bother me for a while since we not sure the customer are making appointment at which location or branch. This problem happen to big chain like me only. Appreciated if can be solve it.

    3 votes

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    completed  ·  Robert Reichner responded

    We added the option in the Custom Widget to choose a location for each widget.

19. Custom Terms for Different Ticket Types

    I want to be able to enter a custom type of ticket. We will call it purchases. Then I enter the customer's information, attach a photo of their ID, and get them to sign it. This should show a completely different set of terms than the repair ticket. This way you could have a contract guaranteeing that the device you are buying from a customer is not going to be declared by ANYONE lost or stolen. Mine says that if it is they owe me 3x the purchase price within 24 hours, and after that $3500. This makes it worth my while to pass this on to a lawyer, and worth their while to pursue the case, even if chances of collection from a thief is slim. All that would need to be done is for the terms to be changeable on the screen that allows custom fields for different ticket types.

    I want to be able to enter a custom type of ticket. We will call it purchases. Then I enter the customer's information, attach a photo of their ID, and get them to sign it. This should show a completely different set of terms than the repair ticket. This way you could have a contract guaranteeing that the device you are buying from a customer is not going to be declared by ANYONE lost or stolen. Mine says that if it is they owe me 3x the purchase price within 24 hours, and after that $3500. This makes it worth… more

    11 votes

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    6 comments  ·  Delete…  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    You can find this in the Ticket Types editor

20. Dashboard Revamp, more suggestions

    Overview:
    In my opinion the dashboard is relatively useless to most users, currently. I say this because… I know if I want to see all my road calls/site-visits, I click on the schedule; if I want to see all my tickets, I use the ticket button. There is no way to quickly see all in-shop tickets and status.

    I want my techs, both the idle road techs and my standard in-shop techs to know what to work on next. Sure I could schedule my in-shop stuff to in-shop guys, but what if one tech calls out, or I schedule three (3) systems and system #1 was a bear and he/she doesn’t get to #2 or #3 with more scheduled tomorrow or the road tech who finished all their calls early and ‘says I don’t know what I should work on, I’m a road tech’. You can imagine other problems too.

    I see the dashboard as the answer, taking on the role of the ‘In-Shop Queue”. Showing only what you want, I see it showing just my in-shop tickets, but that’s my need. My ideal allows some customization to make it useful and make it your own. With a quick glance any tech would know which system is the most important to get complete and which is next to look at. Managers can look at the Dashboard and see how ahead or behind the shop is.

    The dashboard, currently, may look cool on a 40” flat screen in the shop, but there is too much personal/confidential information displayed along with every ticket I have. Pointless.
    My proposed shouldn’t be difficult to implement; the foundation is there and it only requires modification to data output and some tools for the user to customize. If this sounds like a problem you would like to see resolved please vote and bump it….below is the quick version to accomplish the mission, but the link gives a bit more detail through examples. Ask questions, pokes holes or add some input… Thank you

    My Suggested Fix, short version (long version is in the link below):

    1. Add field when creating ticket to select the status in the new ticket, the field would link to the ‘Ticket Status List’ which is currently editable in ADMIN/Ticket Preferences/Settings

    2. Add Dashboard Admin Tool to make customizations

    3. In Dashboard tool give the ability to:
       a. Assign designation to each item in the Status List a designation of;
       i. Do Not Show-In-Dash (I would want the designation of ‘In-Shop’ status on a ticket to display on dash)
       ii. Show-In-Dash (I wouldn’t want the designation of ‘Site-Visit’ status on a ticket to display on the dash, because it will be schedule and viewable there)
       iii. Note: All tickets with current filter and sorting can be viewed by the current system by clicking on the ‘Tickets’ button/link

       b. Assign Priority Numbers to only the status Items selected previously as ‘Show-In-Dash’ from the status list (lowest being the most important)
       c. Assign a Color for dashboard box display to each status Item selected previously as ‘Show-In-Dash’ from the status list
       d. Set the Sort Method, up to three sort criteria. This will determine the order in which boxes are displayed in the dashboard;
       i. Priority, Date, Time, Last Name, Business Name, Zip Code etc.
       e. Alerts or Alarms to trigger on events that can be canned and customized such as diagnosed or name of tech working on a system.
       f. Ability to select/customize which information is displayed in each box displayed on the dashboard
       g. Bonus, change view of dashboard.

    The link to this document and more…details, examples and more (better formatting too):

    https://www.dropbox.com/sh/pfgjqykih23mk62/AADr3ppbZfoCFosHRuaXYWxqa?dl=0

    Overview:
    In my opinion the dashboard is relatively useless to most users, currently. I say this because… I know if I want to see all my road calls/site-visits, I click on the schedule; if I want to see all my tickets, I use the ticket button. There is no way to quickly see all in-shop tickets and status.

    I want my techs, both the idle road techs and my standard in-shop techs to know what to work on next. Sure I could schedule my in-shop stuff to in-shop guys, but what if one tech calls out, or I schedule three… more

    9 votes

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    1 comment  ·  Delete…  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    Hey, we have a link to the new dashboard from the old dashboard – it’s beta right now, but I’m going to mark these as complete because it’s really usable as of right now.

    Give it a shot, instead of /tickets/dashboard, it’s tickets/dashboard_new

    I think you might get what you need by having the colors change at different times for different statuses. Then you can use the yellow/red to tell your staff what to do next. Give it a shot.