I'm just going to throw in we resolve tickets without payment constantly - so no, please please don't remove this feature.

Agreed on not removing, but instead adding options in Admin to disable the feature. ALL features should have OPTIONS to enable/disable!

Please add an option do not force us all to have less functionality. Just add a checkbox in the control panel, we regularly resolved tickets without taking payment because some tickets don't require payment.

A simple option to disable the feature is required. Couple of lines of code. I personally find this feature risky and dont want it, but understand why it would be useful for some.

Please don't remove this.

This feature is quite useful and is not threatening if you don't need it don't use it. There are much more important things to fix and add

I don't think that this feature should be removed entirely. I would say that perhaps there should be some way remove or disable certain features that you don't need in the UI, but that should go under a different suggestion.

please do not remove this. We resolve tickets that do not have an invoice all of the time becasue they may be for a client that has a recurring invoice with automatic addition of charges.

Please do not remove this-- we do need it for non invoiced tickets.

Possibly just add an options menu where we can choose to turn this off. Our store uses this feature all the time and it would hinder us greatly to lose it.

It would be even better if we could just make our own status change options.

PLEASE DO NOT DISABLE THIS FEATURE. The resolve now button allows our shop to resolve a ticket the moment that we are finished with it. It allows for our invoicing department to know when it is okay to call the customer and let them know there job has been completed. There are often times when we have made an invoice on a ticket before we ever complete the job. It also keeps the Dashboard clean so that we are only looking at the things that need to be worked on.

I agree that the option to disable this should be made available, as with any new UI features. Cluttering the interface with unneeded buttons and data makes it more confusing and less efficient to use.

How do you know that haven't clicked resolved by accident? It's so easy to make this click and with no real checks/balances in play it seems really unnecessary. Sure it only show up when you hover but if you move the mouse or just outright accidentally click it the repercussions seem to outweigh the 'old way' of click the ticket and click resolve. If you are a one man shop then maybe you can say that it hasn't happened- for those of us with techs (who may be working late too) I can not definitively say that. I only see this as a positive for those users who have a large amount of tickets that they can just click resolve on without making notes/charges etc. If you aren't doing ANYTHING with the ticket then maybe it shouldn't have been a ticket in the first place. Switch the incoming leads email to create leads only (and delete them from there if they are superfluous crap that you wont be taking action on). If you have EVERY email creating a ticket then you just have a messy queue.

Man, I LOVE the resolve now feature and would be very sad to see it go. We have many, many many tickets that are support related that don't get billed, not to mention random tickets that re just client emails that we then resolve if it didn't turn billable.

Honestly, we have never, even once, accidentally resolved a ticket. I'm very sympathetic if this happened to anyone and they made a client angry, but I also feel that presuming we all only resolve a ticket if it's paid isn't entirely reasonable.

AGREED x500!

Agree with this- too easy to 'resolve' on accident now. No real checks/balances for an accidental click that is real easy to click. For our process we want to review notes / invoice /contact etc before resolving. Maybe for doing support that doesn't involve billing clients but just trying to close tickets in a queue this may work but we're not big fans.

lol, I didnt even know it was there so definitely doesn't bother me...
I only Resolve a ticket when I customer picks up the item.
But for work out on site I resolve it when I send the invoice.
I quite like it now I know its there...but as I said didnt even know it existed so isnt a problem for me.

I'll add my 2 cents here on this, I love it and don't see any issue when its only on hover, that makes it less likely to do anything accidental. I've been recently looking for a way to easily resolve tickets that are open and this seems to do it very well.

@Troy

This is an issue because we don't want tickets resolved until after an invoice has been paid. It is a shortcut that cuts out something that CAN NOT be cut out, in our process.

It may well be great for some people. And it's all well to say "Oh, just ignore it."

But I guarantee one of my techs is going to hit it, and the ticket will disappear, and I will get clients falling through the cracks. It may not be a LOT of them. It may only be one or two. But one or two bad reviews on google is more than plenty.