Henry H
My feedback
5 results found
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73 votes
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291 votes
We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.
We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.
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178 votes
An error occurred while saving the comment We repair home espresso machines and I'm often asked if we have loaners/rentals to tide them over while their machine is in the shop (caffeinated customers are happy customers!). To do this we'd need to be able to temporarily assign a shop asset to a customer as well as have them digitally sign a custom form confirming their acceptance of the terms of the rental, which is then attached to their account/the asset. On the billing side we'd probably need an auto-generated invoice once the rental is returned and checked in (billed in daily increments, not months), with the ability to add extra line items for damaged/missing parts and mark it as not available/down for repair in the list of available rental assets. Each asset should also have a rental status, ie. available, checked out, being repaired, etc. This is just off the top of my head but is a good groundwork for making this work for us.
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7 votes
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15 votes
We added a feature for ticket Grouping. Does this provide what’s needed here?
An error occurred while saving the comment I agree; "last updated" status isn't at all relevant to our workflow, it would be much more valuable to be able to assign a color based on ticket status or priority, or at least be able to disable the "last updated" status. As it is now the colors just create visual clutter for us.
We have a digital signature pad at our POS so being able to have a customer "sign" a custom form and have it attached to their account with signature intact would be a big plus. Additionally, as remote customers are about half of our business, being able to duplicate this through the customer portal would be an important component of this functionality. A checkbox noting that they agree to the stipulations in the document and a place to type their name and the current date should be sufficient to qualify as a legal signature.