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162 results found

  1. Ability to have the password or passcode printed on the ticket label

    Would be nice to have the passcode or password printed on the ticket labels of the devices we are servicing.

    When working on cellphones or desktops it will be easier to have that info on the label.

    5 votes
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    1 comment  ·  Admin →
    declined  ·  bobby responded

    We don’t want encourage passwords being printed out on labels. We appreciate the feedback post!

  2. HAVE TIME STAMP OPTIONAL AT TIME OF NOTE CREATION OR AN ADMIN. OPTION TO ELINIMATE OR SUSPEND ALL TIME STAMPS

    1 vote
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    0 comments  ·  Admin →
    declined  ·  bobby responded

    Appreciate the feedback, but for now there are not plans to remove time stamps from the system.

  3. Marking items as sold from Inventory

    I sell refurbished laptops so they get put into the refurbish workflow and after the repair is complete they are moved back to stock or inventory if you will. So other than disabling the item after it has sold, is there a way to keep it but have it marked as sold so I can track my sales?

    1 vote
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    0 comments  ·  Admin →
    declined  ·  bobby responded

    If you are following the Refurb process and adding the finished laptop back in to inventory, you can then sell that product instance by adding it to a invoice. We don’t have plans to allow sale of inventory from the Inventory Detail section.

  4. Copy or clone customer data (and assets, etc) from RepairShopr to SyncroMSP

    We are customers of both and currently you can only migrate all your customers from RS to Syncro completely, with no way back.

    It would save a lot of time and avoid mistakes if we could copy or clone all the data held on a customer at a time - or select any number of customers, as we don't need them all.

    1 vote
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    0 comments  ·  Admin →
    declined  ·  bobby responded

    Thank you for your feedback on this. We don’t currently have plans to build something like this out.

  5. Extend the attachments mdoule to include TWAIN scanner compatibility.

    Very often a customer will come into our shop, to purchase an item, with a paper purchase order. At the moment, to include this document in the ticket, or invoice, it is necessary to scan the document into a pdf file, save it somewhere, upload the file as an attachment, and then delete the pdf. It would be quicker & easier for us, if RS would accept the document direct from a scanner. I would have thought adding TWAIN compatibility would be a relatively simple job.

    1 vote
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    1 comment  ·  Admin →
    declined  ·  Rajesh Agarwal responded

    Any Windows API work is probably out of scope and not a simple job. Sorry about that! Maybe there is some way to make a scanner appear as a webcam in windows, which would make it appear in the file upload box. (Has a webcam control)

  6. Sort customizable ticket items.

    On the ticket screen now that we can custom fields to the columns it would be great to be able to sort by them. One thing that would be great especially for the Timer feature is to sort by most time, least time AND currently running time.

    1 vote
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    1 comment  ·  Admin →
    declined  ·  Rajesh Agarwal responded

    We won’t be able to get sorting on most of those columns in the near future. There is just too much of a performance hit.

  7. Edit ticket comments

    We would like the ability to edit a ticket comment. This is not an option in the security groups. This seems like a simple request in the event someone has a typo or simply needs to make a change.

    16 votes
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    6 comments  ·  Admin →
    declined  ·  Rajesh Agarwal responded

    For now comments are going to remain read only. You can delete/re-add as a workaround.

    This solves a lot of problems about people getting one thing in an email/notification, then seeing another thing in the ticket.

  8. quick payment button where take payment is located.

    rather than having to select quick payment through the drop down menu.

    3 votes
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    3 comments  ·  Admin →
    declined  ·  bobby responded

    We used to have the Quick Payment button next to the ‘Take Payment’ button and were receiving a lot of requests to move it as it was to easily clicked by mistake. We feel at least for now the Quick Payment button is in a good place within Actions.

  9. QuickBooks Payments Integration

    QuickBooks Payments website at https://merchantcenter.intuit.com

    Please consider integration with quickbooks payments merchant center. This service is vastly superior in features and economic value compared to Vantiv, maybe even Stripe.

    1 vote
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    1 comment  ·  Admin →
    declined  ·  Rajesh Agarwal responded

    You can say you prefer it, but you cannot say it’s superior in any way.

    The Vantiv pricing you will get is better than Intuit will provide, and the integration and API on Vantiv & Stripe is far easier to work with. We couldn’t even get registered as an Intuit merchant developer because their signup processes were totally broken.

    For now we are not considering adding Intuit Merchant.

  10. It would be great if we could purchase a license and run RepairShopr on our own private server?

    Have you considered allow your clients to download and install the application on their own private server?

    1 vote
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    1 comment  ·  Admin →
    declined  ·  bobby responded

    We do not have plans to sell licenses for self hosting.

  11. Freshbooks Integration maybe with an add-on!

    I think you guys do a great job taking suggestions except for this one! Also I don't think you have not noticed how many of your customers use Freshbooks instead of quickbooks. I have seen several suggestions for this!

    12 votes
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    3 comments  ·  Admin →
    declined  ·  Robert Reichner responded

    HI everyone — We do recognize that there are some Freshbooks users out there and that this could be helpful. Unfortunately we don’t though have plans to integrate with Freshbooks in the near term. Having done three accounting system integrations (Quickbooks Desktop, Quickbooks Online, and Xero) we’ve learned how massive a project these are to get right. Our existing ones are still works in progress since there are so many moving pieces (we only just added purchase orders to Quickbooks..after ~3 years!) We do know this could be helpful to some but it’s not on our near term roadmap as much as we wish it could be. Thanks for understanding..

    BTW, we did add a report in Admin > Reports a while back that should allow you to export your data in a format that can be imported into Freshbooks. Let us know if that works for you.

  12. Color themes

    Is there a way we can get different color themes? We use 3 different repairshopr accounts on the same check in PC and it would be nice to differentiate

    10 votes
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    0 comments  ·  Admin →
    declined  ·  bobby responded

    We currently do not have plans to build in a way to change the color scheme aside from the Dark Mode that was implemented.

  13. Multi currency

    It would be nice to have the option to deal with multi currency. We deal with several countries and invoice companies in their local currency.

    A possible way to deal with this is to specify a default currency and some alternative currencies. When you get payment for an invoice, it should be possible to supply the exhange rate for that payment so it gets calculated correctly. All final numbers should be in the local/default currency.

    9 votes
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    10 comments  ·  Admin →
    declined  ·  Robert Reichner responded

    We don’t currently have plans to support multiple currencies. While we realize this is important for a certain segment of users, it’s quite a big feature and we don’t foresee being able to support it properly in the near term.

  14. Make DEPOSITS credit DIFFERENTLY than TICKET CHARGES. Show as AVAILABLE credit for Estimates & UNAPPLIED credit on the ACCOUNT for Invoices.

    Hey everyone, we’re just becoming aware of tons of issues created by the current deposits system. Currently, a “deposit” item works just the same as a regular line item; except it also makes an inverse (qty -1) line item on the ticket (to function as a credit). Here are just some of the many issues we’re discovering from this functionality:

    • “Deposit items” are available just like regular inventory “line items” which can be added to estimates/invoices; but cause chaos if used this way (duplicate credits, leftover credits) on tickets.
    • If a tech accidentally adds in a deposit line item on…
    1 vote
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    4 comments  ·  Admin →
    declined  ·  Robert Reichner responded

    We’ve built the deposit system for a very common and specific flow in hundreds of repair businesses. If this is causing issues it may not be the right feature for your business. We don’t have plans to change this but are open to suggestions for other flows. Thanks!

  15. Disallow Resolved Tickets from Re-Opening / Customize Reply Window

    SETTING REQUEST: I understand how allowing tickets to be re-opened by a 'customer reply' is a normal expectation in a helpdesk software, but is there anyway we can disable/customize this to force new ticket creation?

    REASONING: When we mark a ticket as resolved, it is RESOLVED. It's triple checked, paid for, confirmed and out the door - DONE.

    Problem: Almost 100% of the time, a customer replying to one of our resolved tickets is an ACCIDENT. They actually have a completely different problem/issue, and instead of making a NEW inquiry, they respond to the old ticket. Then tech's get confused…

    34 votes
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    16 comments  ·  Admin →
    declined  ·  Robert Reichner responded

    We may revisit this down the road but for now we’ll probably keep the existing functionality.

  16. Add an Expenses Option

    I would like to have an expenses option so that I can put expenses for the business into RepairShopr. Some examples are supplies or even monthly bills for the business. This would be useful for EOY reporting.

    1 vote
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    9 comments  ·  Admin →
    declined  ·  Robert Reichner responded

    Hi there — definitely see how this is helpful. Our current plan is to rely on our accounting integrations for tracking expenses. We just know that those systems will handle all the variations best for this.

  17. Vendhq.com

    Any chance of intergrating with Vend ?

    1 vote
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    2 comments  ·  Admin →

  18. Make default Ticket Status options editable

    The default ticket status options are too simple for our workflow; our business is split about 50/50 walk-in and shipped-in, and there are different process steps for each. I added all of our necessary ticket statuses but the default ones remain and that makes for a very cluttered list that greatly increases the chance of the wrong status being selected.

    My proposal is thus:

    Either have the default status options appear in the Ticket Status List settings window where they can be deleted and/or added to - or- remove the default statuses as soon as any custom status are entered.

    …

    3 votes
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    6 comments  ·  Admin →
    declined  ·  Robert Reichner responded

    These statuses are used by the system so we probably won’t make the required ones removable at this time.

  19. Customer tab display

    Please go back to the old way that the customers tab is displayed- with the customers listed by date created by default.

    1 vote
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    1 comment  ·  Admin →

  20. Multiple invoice template at a click of a button

    I would like to see multiple invoice templates that can be used depending if it is a walk in customer or a recurring corporate client so I can have different information on the invoices

    1 vote
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    1 comment  ·  Admin →
    declined  ·  Robert Reichner responded

    This is possible for us down the road, but it’s not on our immediate roadmap.

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