General
3763 results found
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christian@kevinscomputerservice.com
Bundled inventory items removed from inventory when the bundle is added to ticket charges.
Right now any bundled inventory item on a ticket charge does not get removed from inventory until its invoiced.
When an item in inventory is added to a ticket (w/o bundle) its pulled from inventory that moment.
This will help when doing inventory counts,
3 votes -
Add Warranty Template to Bulk Inventory Edit
Every now and then a manufacturer changes their warranty length. We currently have to go through hundreds of items to apply the new warranty length as a template. It would be way easier if one could simply change the selected warranty template as a bulk item.
3 votes -
Invoicing Serialized Items without selecting serial number
For some of our jobs we require 100% down payment upfront. We are having trouble invoicing out as the serialized items require a selection before the price shows up on the inventory. I understand the backorder feature works for items not in stock, however we might have some of the item in stock and have to select one before taking payment.
3 votes -
add an option to search for tickets/invoices with "Created By" user.
When going through unresolved invoices and tickets, it would be super helpful to have the ability to see all invoices/tickets created by a specific user.
3 votes -
Inventory pricing monitor
Can you make a Pricing monitor to send an email or make a report for each item that fits in a certain threshold of pricing.
So, If you add an item to PO and We have a Price point at 100% from cost. then next time we add it the purchase price had gone up and it is RRP is now only 25% above cost, then we get a notification.
Or we can make a report to find all inventory items a certain percent RRP from Cost.I would like it in either direction so possible RRP price reductions as…
3 votes -
Develop a custom report builder
Creating a report builder that would allow us to generate reports using all data would be nice. Currently, I would like to run a report that shows how much labor is being consumed for a specific problem type, for a custom time range.
I have added modified values to the problem types to allow me to see how much time is being charged for certain types of problems3 votes -
Auto-Focus to the first serial number field.
I would like to see the first Serial Number field auto-focused after clicking on the Manage Serials button for an item on a purchase order. This would make checking in serialized items go by much quicker.
3 votes -
ticket on hold
I would like a way to put a ticket on hold, for example, a customer replied and says, ill be back in two weeks - and will come in then. i would like to be able to have that ticket removed from the mail tickets list until a set time.
3 votes -
Additional templates for tickets
Repairshopr already has the additional templates for invoices. This gets assigned to the customer. I need this same functionality applied to tickets. I would like to create a ticket template and assign it to customer. We have online repair affiliates that have their customers direct ship to our lab. We then will repair the device and ship back to the customer with the ticket as a record. It would be great to edit the ticket so that it was branded to reflect the original seller.
3 votes -
Send emails based on client asset age
Hello,
Would it be possible for Marketr to be able to email clients when their computers hit certain ages? I was thinking this could be tracked using the asset management ability of Repair Shopr, and that as certain assets age Marketr could email the client about that specific asset (for example "Your Thinkpad E590 is 3 years old and is now due for a hard drive check up.")
Thank you for all you and your team do.
Have a great day and stay safe!
Sincerely,
- PotterVilla Applied Technology3 votes -
Add Supplier Ratios to Inventory
Every Inventory Management System should have this option:
allow the user to input a Supplier Ratio value which will calculate appropriate quantities and costs for inventory that is purchased or sold in differing quantities.For example:
I just placed an order for a product that comes in a 10 pack. We sell them individually. Each time I order this item, I must recalculate the numbers for what my individual cost per item is, and also adjust my quantity appropriately.
If, instead, I had a Supplier Ratio value, I could input into a PO that I purchased 1 (pack) at its…
3 votes -
Sticky ticket history notes
It would be a good idea to be able to create a/or sticky ticket note(s).
This would allow any ticket note to be marked sticky so it sits at the top of the ticket history. The reasons for this would be varied, but in our example, we often have customers sending a ticket note to use a different delivery address, or, some other important info that we do not want buried.
I was thinking maybe having an option to make any history entry as sticky, a check box so it can be made sticky and they released if and when…3 votes -
PRINTING STRAIGHT AFTER CREATING TICKETS - EASIER METHOD PLEASE....
WHEN CREATING A NEW TICKET, COULD YOU INSTALL A PRINT OPTION - STRAIGHT AFTER CREATING THE TICKET.
AFTER CREATING A NEW TICKET, WE HAVE TO GO THROUGH 5 DIFFERENT AREAS/OPTIONS BEFORE WE CAN ACTUALLY PRINT OFF THE TICKET RECEIPT - IT BECOMES VERY LABORIOUS AND FRUSTRATING, ESPECIALLY WHEN YOU HAVE MANY CLIENTS LINED UP.
PLEASE, PLEASE , PLEASE ADD THIS FEATURE.3 votes -
Printing multiple Ticket receipts at the same time
After registering clients repairs, i would like the option of having a checkbox beside the clients names (in the Tickets window) to be able to mark and print out ticket receipts of those specific clients (with marked checkboxes).
This will eliminate going to every client and going through 5 steps to print out a ticket receipt. It is very labor intensive - and a waste of time that can be easily overcome by having the checkbox system.3 votes -
Spiff
Add a function that allows us to Spiff pay per client. I use 1099 sales rep and they get paid recurring per client they are monthly RMM clients. In Novemberish/December a post requesting this had a high amount of votes and comments and now it is gone
3 votes -
Customer Portal Permissions - Credentials Delete/Edit/New
Customers can only "View All" and "View Mine" on credentials marked public, but are unable to update or add new entries.
Please add these options to Customer Portal Permissions:
Credentials - Delete
Credentials - Edit
Credentials - NewAll new entries made by Customer can be listed as Public, but this way they can share passwords with MSP in a secure manner.
3 votes -
Create a "Free Text" field for Custom Fields
Is it possible to have a "Free Text" custom field type that we can edit right there on the ticket page without the need to click Edit, then make your change, then click Save every time?
As an example, we have a very large workshop and need to track the physical location of items quickly & easily. In a single day, we can have a watch pass through 7 different storage locations with some techs having 30-40 watches passing through their hands. We need a super quick way of changing the location of watches as they move around the building,…
3 votes -
Ability to link Marketr emails to tickets
Hi,
Please add the ability to link Marketr emails to tickets.This is to keep the conversation linked to the ticket in Repairshopr.
Especially relevant should there be ongoing issues that need to be resolved after the customer responds to a follow-up email.
3 votes -
Categorize time logs by user
We should be able to categorize by user on the time logs, which will make payroll easier. Also, a calendar on the time log would be helpful to visually see the times per day.
3 votes -
Approving repair costs on the intake form
The ability for our customers to sign and approve Ticket Charges/amounts on the intake form. So our clients can authorize up to a certain amount that we can spend repairing their device.
Also, to be able to send customers to collections, we have have them sign and approve charges before they have been completed.
3 votes
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