General
3762 results found
-
Daily Open Ticket Email
I would like an option to send out an email to all technicians with a list of all the tickets that are open in there name. plus at the bottom have a list of unassigned tickets.
It could be a nice way to start the day.3 votes -
Make a reporting feature to show number of items per invoice
This would help to see how effective we are at upselling accessories. We have a goal of averaging 1.5 items per invoice, but it is currently too hard to track.
3 votes -
Add a Captua to Leads request
We've been getting a ton of spam leads through the leads module. Could you please add the option to have a capture so that bots can't easily send us spam? Thanks!
3 votes -
Option to select a high contrast color scheme for the visually impared
I think the title says it all and I'm gobsmacked that this is not in repairshopr
3 votes -
Appointments icons (enhancement)
Let's add icons next to appointments that match up with the "Appointment Type". This way we don't have to click into each appointment to know if we need to be onsite, or remote in, or just make a simple phone call. This should leverage the icons that are already selectable per customer profile. We should be able to assign an icon to each appointment type (seeing as though each shop will have their own different appointment types)
My team already writes the appointment type into the ticket subject, but that field is limited and I would rather use it for…
3 votes -
Ability to transfer funds between two registers
Currently, we have 3 registers in our system: 2 registers for our front checkout desks, and 1 "register" that is actually a lockbox. In the event that we have an excess of cash in the front register(s), we make a withdrawl from that register and then deposit it into the lockbox for safekeeping, this requires 2 separate transactions. From there, we either keep it in case we need it to put back in the register, or withdraw it again to deposit it into the bank.
I would like to see a transfer button that allows a user to select which…
3 votes -
"Tickets Time Tracking" Report Company Name Filter
Add a filter for Company ID to the report so I can quickly see how much time I have spent with a client on an Annual, Monthly, Weekly basis
3 votes -
block status (selectively)
Ability to configure statuses that you can't manually switch too
eg. resolved, invoiced
We would like to fix 2 major issues
1. lost $ due to 2 statuses above
2. procedure / process enforcement
we would likely block all and just use Ticket Automation to move statuses along3 votes -
Options to select light or dark color scheme of the top bar. (Hard to see on tablets)
My repair staff are using tablets as the interface for working with the repairs that come in. So when they view the repairshopr interface its a mobile version of the web. I had some complaints from my staff that the icons where they click to search are hard to see. The color scheme is light gray on dark gray. It would be nice if there was a way to select different color schemes like light vs dark, or something with more contrast. Something different so these guys can see the buttons. in the top bar on their tabets.
3 votes -
Create a button for employees without special permissions to check their timelog
Right now, I've got several employees that have to check their specific timelog by going to repairshopr.com/timelogs. While we managed to figure this out by playing around with addresses, it would be very helpful to have a button that allows non-admin employees to simply check their own hours clocked in.
3 votes -
Complete Dropbox Sync
Ok, We already have it where we have a live backup of our data put into our dropbox. So the ability to link dropbox is already there.
Currently, we have to use Zapier to create a dropbox folder for each ticket we make, it would be great however if we can have it so when we upload an attachment to a ticket it would go directly to that dropbox folder, as well as the ticket paperwork and invoice. Current it is a hunt and find situation and we use dropbox business to sync tickets and invoices among all our guys…
3 votes -
Bring Back the Fast invoice
It used to be very quick to create invoices. After you were filling the customer details it would've created the invoice straight away. Now you go create invoice and instead of sending you to the invoice screen you get the screen with the customer details and then you need to click on create invoice again. Thanks.
3 votes -
link contacts
We offer a repair service for production managers that look after several businesses each which needs their invoices billed out to their relative venue.
An example would be 'John Doe' is associated with 3-4 different businesses on our system and would like to link him (number & email) to those 3-4 business.
Maybe it could work at the point when adding a contact to a business it looks up a table of existing contacts on the database and autofills the details in.
From a 'Contact module' you could then edit/revise the links if the person has left the company or…3 votes -
Add feature to record and track ongoing overhead costs and therefore more accurately report on profit and loss
It would be great if RepairShopr would allow a feature that allows recording and tracking of monthly ongoing costs of the business unrelated to stock purchase (overheads).
This would make the profit and loss reports overall more accurate and valuable as they will be a true reflection of the performance of the business taking all costs and outgoings into consideration.
3 votes -
Worksheet Completion Reporting
Would be great to see a report of worksheet completion. We have worksheets for tickets setup that are not getting done. Would be nice to start seeing the completion rate for accountability.
3 votes -
Add "Sort by" option to New Filters
When creating a new ticket filter, it would be nice to add a "Sort By" option to the query that is to be saved. For Example: I create a filter called "Resolved" and automatically sorts by the "Last Updated" column.
3 votes -
Beta UI Time Due Detail
It would be extremely helpful to have the Time Due of tickets visible in the tickets page. Currently, in Beta UI, it only shows the Time a ticket is due if it is due "Today", or if you mouse over the Due Date. I find it beneficial to have the Time Due visible in my ticket list at a glance rather than needing to mouse over each ticket's Due Date. This is a change from the non-beta UI.
3 votes -
Assign time for other technician
Would be good if you could assign time to another technician or reasign time in Ticket Time log
3 votes -
Autopay non-recurring invoices when due option
I have been unsuccessful in finding a way to autopay invoices as they come due that aren't recurring. I am in the middle of migrating but have this feature as a requirement. My current/previous platform has the ability to turn autopay on/off for credit card processing if the invoice's default payment method was set to a credit card.
3 votes -
Bundles for inventory with GOV Fees like Recupel, Bebat, Auvibel
Bundles for inventory with GOV Fees like Recupel, Bebat, Auvibel
Make it possible to make a bundle for an item in inventory that you can connect a product to another, would be nice to have this so if you sell an item that also has to have recupel, GOV fees, … etc, charged this goes automatically. We call that attach product to another product. Would be nice to use this also as Crossselling / upselling. If you buy an laptop, we suggest you also buy office, laptop case, …3 votes
- Don't see your idea?