General
3763 results found
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Feature request- App intergration for Comet backup
Comet backup is a great backup software that lets you manage your backups similar to cloudberry but half the price. You can run your own servers and link them to cloud storage or use your own local storage.
3 votes -
Within the Z Report-
We need a field within our Z Report that shows when there is an online payment and the amount. There are times I have multiple online payments and I see no easy way to know which ones they are.
I can't believe I'm the only one that would think this is a necessity.
3 votes -
Take Deposit Button
Any chance that the Deposit button could be in the upper button row instead of hidden in the Actions drop down?
3 votes -
Within ticket communications, it would be nice to be able to send email and/or attachments to whomever we’d like.
Within ticket communications, it would be nice to be able to send email and/or attachments to whomever we’d like. Can there be an option to use any email address we choose, not the customer or Additional CCs? The Additional CCs option does not seem to work for us, since we have so many different emails to send out and it may be a one-time email and updating the Additional CCs field is not efficient.
3 votes -
Option to Revert to Previous Status After Customer Reply
I know theres a similar idea already posted but I think it would be better to keep the "customer reply" status and just give us the option next to it to revert to the previous status.
3 votes -
Update the Planned Status on this Page
Some really great ideas are still marked as planned.
The problem? Some are from 2015 or older.
Either make them happen or decline them, its a bit of a illusion for RS to "plan" these and then not follow through. If these really are planned then update the timeline.3 votes -
Asset Statuses
When a computer dies, it would be great to be able to mark the asset as INACTIVE. I don't want to just delete it, because then there will be tickets with no asset still tied to them in the clients history.
3 votes -
Need to Easily Move Serial Numbers to Different Line Items
We need a way to move items without having to scroll through 30 pages of serialized items to find the one we need.
Dealing with large quantities of items in Repairshopr can prove to be a pain. When I'm moving a single item from one Line Item to another, I usually have to Ctrl+F through multiple pages before I find the one that I need. And the purchase date is usually never accurate when it pulls up the Serial history, so you can't search for it that way.
3 votes -
Add generic support for custom, API-only fields
It would be great if there was generic support in the API to annotate arbirary key-value pairs onto any object - for API and automation use only.
Some object types like Tickets and Contacts support custom fields in the UI and these can be updated via the API. However they still show in the UI (which is not always necessary) and are specific to those two kinds of objects.
It would be great to just have an array which is able to be populated with arbitrary key/value pairs against any given object. E.g. being able to do a PUT on…
3 votes -
Auto select Canned Response category
It would be great if we could link the canned response category to the type of message we are going to input.
So if I choose sms first then click the canned response button, it would auto select the category with the sms responses. And if I choose email then those. Otherwise the default All would be used as it is now.
And there could be one with sms+email also. We usually send email to the customer and then sms that informs the customer that we have sended the email (so they know to check the spam folder in case…
3 votes -
Access Widget flow from customer portal, assign tickets to logged in user
I've created a widget flow so that our clients HR departments can enter details for onboarding/offboarding a new or existing user. This works, however, i'd like the ticket to be assinged to a logged in customer portal user, in stead of having them enter their details every time.
3 votes -
Allow us to enter appointment time tag as canned response to confirm my appointments!
I always confirm my onsite appointments with my customers 24h prior to the appointment itself, I use canned responses for the sms and would love to have something like "hi (Customer) Confirming your appointment for tomorrow at (appointment Time). Thanks
3 votes -
Add Inventory items when adding Communication Time in Ticket
We add our labour charges using the communications section in each ticket so It would be really handy to not have to click "add/view inventory Items" and be able to add items the same way that we add time.
For Example: under "minutes spent" have another box that we could search for inventory items or scan in serial numbers to add items to the ticket charges3 votes -
Draft or pro-forma invoices
We would like the ability to create a draft or Pro-forma invoice instead of an approved one, this would be a better solution when synchronizing with Xero or QuickBooks, that way the invoice isn't live until verified and signed off. This missing feature is what is putting us off integrating with QuickBooks now as we would have to delete erroneous invoice hourly which would be a pain, and lead to messy accounts.
3 votes -
Finish the Auto Assign Serials in Woo Commerce
Please for the love of all things finish the auto assign serials to woo commerce orders feature! it severely limits us and doesn't allow any big ticket serialized items in woocommerce
3 votes -
Add option for PDF attachment when sending estimate emails via API
I can hit POST /api/v1/estimates/{id}/email to send an estimate email to a customer however it doesn't provide an option to include an estimate PDF attachment like the RepairShopr UI does.
This is unfortunate because our estimate email design does not accommodate for lineitems - we always send it with the PDF attachment when sending via web and the email itself says "We've attached your estimate to this email"
3 votes -
Ability to supply per_page parameter on API endpoints
The fact that the endpoints have a set per_page amount hardcoded for pagination makes things very inefficient. For example, we have over a hundred products in a particular category and our web application uses the RepairShopr API (proxied) to retrieve a list of all those products.
Since the static per_page value the API uses is 20, it means the application can only retrieve 20 per call. So it ends up doing like 15+ calls and taking over 30 seconds to load the basic data it needs.
If the client could specify how many records to return per page, it would…
3 votes -
Export a .csv sheet from the Invoice tab
I believe it would be beneficial to easily export a file/ report of past due invoices from the invoice tab. My team has been manually copying and pasting from the sit screen into a google sheet as a workaround. While effective, it is not efficient.
3 votes -
Update Ticket and/or Customer when tracking number is added to Logistics Part.
It would be excellent if the Ticket would post an auto-update comment when a tracking number is added to a Part in Logistics when connected to a ticket. Similar to the part ordered and part arrival auto-update when creating and completing a part order.
An option to make it a public comment and/or email/sms the customer would be even better. Not only would customers love the communication, our techs and admins can get a better update when looking at a ticket when a customer calls.3 votes -
Parts Orders - Status of ticket, Bulk amendments
Would be extremely helpful to have the ticket Status showing.
Also can we add the bulk amendments as when you have a number of parts to mark as received or delete it would save lots of time.
3 votes
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