General
3762 results found
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Priority should be included in Ticket Created notifications
In our use case we need this with Slack or Webhook integration. Currently only the Name, Ticket#, Subject, Type, and Description are included.
3 votes -
It would be great if we could give descriptive names in version history in templates.
We use different disclaimers on various templates. The version history is helpful in being able to revert back to another type of disclaimer, but the version only displays the user who made the last change and the date of the change. If we could give the versions different names it would save us lots of time trying to find the right version for the situation.
3 votes -
I would like the mobile website to be more friendlier.
Such as the Customer Portal, it is not that friendly for mobile use with most of our customers using the link we sent them through SMS. Just a thought.
3 votes -
Customer Attachment security
Keeping the attachments the way they are, but adding attachments to security group manager. to allow a high level of confidentiality. We have client account information we want to keep on repairshopr and the ability to restrict or grant access to.
Adding Admin attachments.
Keeping customer, ticket and public attachments.3 votes -
Add customer purchases to notification center.
Add a notification for customer purchases. This way I can add a webhook to print out labels.
3 votes -
Add the Z report to scheduled reports
Since I monitor the cash drawer from a remote location, it would be great to have the Z-report sent to me automatically each day. Thanks!
3 votes -
make RMA's searchable or viewable by status.
As of right now, in the RMA/Returns Tracker - once an RMA is set to "resolved" it is hidden from view, and we can't see it again if we need to look it up for documentation or research purposes. A button to view completed, or a search function to see RMAs by status is needed.
3 votes -
Products/inventory Page
On the inventory/products main page i would like to see one of the sortable headers replaced. the item "maintain stock - true/false" is not needed for viewing on the page. I would like to see it replaced with "Physical location" taken from the product details page. This would allow the user a fast way to locate the part without having to click on the part to find the location.
it would also be nice if we could customize the headers by choosing what we want to see and we should be able to pick from all the fields on the…
3 votes -
Reminder triggered by new ticket or invoice
When creating a new reminder, it would be very handy if you could make it trigger when you are about to create a new ticket/invoice to that specific customer.
Example: I want to be reminded that next time I make a ticket to a customer that the technician takes certain service parts with him to the customer or something like that which I would most definetly forget to do...
In the reminder creation windows you could just tick a box and choose will it be triggered by date and time like now or by other event like ticket creation.
3 votes -
Displaying Prices on Device Widget
I currently have made my own device repair page on my website which a customer can search for their device and book a appointment which displays the price. I actually prefer the layout and steps of the device widget in repairshopr to my current. Is there a way to integrate prices in the step?
Customer selects "iPhone 6... Colour... Broken Screen... And then tells them the price (even if its an estimate), if they are happy with the price they then continue to a appointment booking screen; which then comes on the calendar?
Sorry if this is already a feature,…
3 votes -
restore admin access to Client Portals
From our repairer logins we could click customer online profile to view customer's portals, our logins no longer have access to view their portal "Sorry, invalid credentials". Please restore this feature with our logins.
3 votes -
email addresses
I have customers who have 'domain.net' email addresses. These don't seem to get validated as email addresses and therefore I can't send them emails from tickets. Can we include '.net' as a valid email extension, please?
3 votes -
Labor Log Notifications
It would be super helpful if you could add a little clock next to the tickets on the tickets screen and on each ticket square for the dashboard. This way you can easily tell which tickets are currently logged into and working on currently.
It would also be great if when inside the ticket when a labor log is running if they clock would be a different color (maybe green could work for the background). It would be immensely helpful!
3 votes -
Introduce a Pay Now button on each invoice that we email out instead of customers having to log in to the portal
Introduce a Pay Now button on each invoice and a Pay Deposit button on each estimate that we email out instead of customers having to log in to the portal. This would surely speed up payments and would save explaining to clients about the portal every time. Just a thought...
3 votes -
Change the order of viewing all a client's tickets to newest first
When we pull up a customer record, it display their most recent tickets, newest first. But if the ticket we want to look at isn't there (and it might only be the next one down), clicking View All Tickets for the client displays them as oldest first. For consistency - and since odds are we want to see recent stuff rather than 3 years back - couldn't the full listing be newest first too?
3 votes -
Add the ability to add customer notes historically
Often, I make notes for customers.
For example, I may add a note today to say that I changed an email address password. Not a ticket issue. More for my records.
Then, a week later, I may add another note regarding something else.
It would be great to see a list of historic notes just like tickets.
Rather than just one long note with manually entered dates within it.3 votes -
customer portal collect email if not provided
It would be great if a customer that does not yet have an email could still login to the portal through the Widget. I have the widget on my site and it would save me a ton of time entering emails with customers or trying to collect them in person when they can just be collected if the user wanted to check their status. Add email verification there so we stop having typos from the in person collection.
3 votes -
Allow Re-Arranging of Items Within a Bundle
When configuring a system assembly part list into a bundle item, it's important that the parts always fall in the same order.
Chassis
Power Supply
Motherboard
CPU
RAM......etc
Just as with a checklist, this order creates consistency and lowers the chance of omitting something.
Currently, without the ability to rearrange the items' order in the list, there's no ability to have a standard configuration that can simply be cloned and modified in to make minor changes. Instead, if any item needs to be changed, the order of the list is lost. Having the ability to rearrange the items within a…3 votes -
Documentation Link in Customer Info Section of Ticket
It would be nice if there was a link in the customer info area of a ticket to the customer's documentation. Currently you have to click the customer name and then go to the Wiki link on their detail page.
A Documentation link under their name or under info would make it quicker and easier to access any needed info.3 votes -
Ticket Creation from Asset Mobile Scan
I would suggest making ticket creation of/from a particular asset available from the mobile app. In this way once you have scanned the barcode through the app you can Link the ticket to an asset like you can already through the desktop version. Then if you go out to a customer you can use the mobile device start to finish.
3 votes
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