It would be great if we could link the canned response category to the type of message we are going to input.

So if I choose sms first then click the canned response button, it would auto select the category with the sms responses. And if I choose email then those. Otherwise the default All would be used as it is now.

And there could be one with sms+email also. We usually send email to the customer and then sms that informs the customer that we have sended the email (so they know to check the spam folder in case the message went there) and in the sms we use the customer email tag so they notice if the email is written wrong in our end or something.