General
3762 results found
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Bulk export ticket attachments
Attachments are an important part of our ticket information. I would like to be able to bulk export ticket attachments to have a backup of these files.
2 votes -
Password Pop-Up on Ticket Creation (Force us to take a password for the device)
We often forget to take a password for a customer, especially if a new person is checking them in. It would be nice to get a pop-up to either choose to enter a password (or even just click cancel) at the last step of checking in the device. This password could then be added to the "Private / Technician notes" area for reference.
I thought about just adding the password to the "Network" area or the checkin, but that would print it on the ticket, and that is not good. Thoughts?
2 votes -
Beta Interface Suggestion
I looked at the new interface. It is looking good.
One note one of my techs pointed out was the missing lines between tickets and customers. On a high contrast monitor, the gray lines are fine, but on lower quality monitors the lines are very important to keep things in focus.
Maybe an option to turn them on and off for people who want?2 votes -
Beta Interface: Ticket Saved Searches
Suggest moving the saved searches drop-down back to an instantly visible/selectable area. Drawing from personal experience, I have a number of saved searches that I utilize to quickly filter down tickets and having to click on the advanced search button first, then select the drop down, feels like an unnecessary step that would be better off as something that can be interacted with outside of the advanced search functions.
2 votes -
Feedback on new UI beta design.
We use the additional properties of an asset in virtually every ticket. A fast way to view them without opening the asset page would be appreciated.
New ticket page design feels very drab. Not sure if it's the increased amount of background-gray being exposed on the left side or the relative lack of colors, probably both. The little color that remain are noticeably more dark too which doesn't help.
Textbox is only 2 rows which is smaller than the majority of our messages we write, would like ~5-7 rows as default size.
When switching tabs within a ticket the page…
2 votes -
Country field and attachment for Vendors (+ Printing address Label)
It would be handy to have a field on the Vendor sheet for their country address.
It would also be nice to be able to attach files to their profile for example their terms and conditions, warranty policy, etc.
Printing their address label for return would also be a huge plus.
Thanks guys for considering these in advance.2 votes -
2 votes
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Streamline adding Canned responses
Currently you can click on Canned response and insert a response that is already set up into a ticket. In order to add a new Canned response you have to click on the “modify” link. This takes you out of the ticket you were working on and directs you to the Canned responses in the Admin section.
What I’m suggesting is that the “modify” link should be a button next to the canned response button. The modify link should not take you to the admin section, it should just create a pop out that allows you to add a single…2 votes -
Dynamic Asset Fields
Would like to see dynamic asset fields when managing assets fields and while inputting new assets.
What I mean by dynamic fields is have the fields prompts change as the user makes selections. As an example if I have a computer asset type. When I select the manufacturer the model types will only show that manufactures options base don how I entered the asset fields in the asset management screen. This would basically allow us to use 1 asset type for every single asset since the fields would change based on selections.
2 votes -
How about an easy way to print or export P & L reports !!!
put a print button on the page...
2 votes -
interac payment option for customers
interac payment app for customers
2 votes -
Mark invoice paid when amount due is 0
As of right now invoices are marked paid ONLY at the time a payment is made resulting in a balance of 0. An invoice with existing payments will not be marked as paid when the invoice total is reduced to match the current payments on the invoice after the fact.
2 votes -
Full Walkthrough of new version to show full potiential of Repairshopr
I don't think I am using Repaorshopr to its full potiential and with all the different videos I am getting really confused. Can you do a full walkthrough of the NEW version so I can see what it does or can do from start to finish and I can then see what else i can add.
2 votes -
Change the color of the Worksheet Tab -like the Leads notification color.
When on a ticket it is not noticeably visible that there is a worksheet to modify. Not every ticket needs a worksheet, but when they are added it would be great to have them visually pop at least a little bit. With the grey number that is used it just blends into the background
2 votes -
Create a time entry approval workflow
I like review all my tech's time before invoicing. In my inhouse-built ticket system from which we're migrating to RS, I am able to review on a client-by-client basis all time submitted by all techs. I can edit the time entry descriptions to correct typos or otherwise improve the presentation to the client; I can correct the billable rate; I can adjust the amount of time to be billed; I can make some entries non-billable, particularly if the work of multiple techs on a project needed to be merged into one entry.
RS has no equivalent time entry review process.…
2 votes -
Open invoice reminder - day of the week
Open Invoice Reminders - can we get 'day of the week' logic added?
Like Tuesday or Every Tuesday
Currently using day number let's it happen on weekends - which is bad for entering payments and getting paid2 votes -
Create an eBay integration solution to sync purchase history directly to Repair Shopr Purchase Orders.
It would be nice if there is an integration between Repair Shopr and eBay that can create Purchase Orders from the Purchase History in eBay. Or something like what Quickbooks online does when connected to a bank account. QB imports the bank transactions and puts it under the banking tab for us to decide where it needs to go.
2 votes -
Opt Out email box checked by default
When creating a customer we always ask if they would like to receive our email communications. If they opt in, we are synced with Mailchimp so they will be added to our list. Because we are sensitive to our customer's privacy and preferences, we'd like to have the opt out box checked by default so we have to UNcheck it if they want to opt in.
This is not a big deal, but since there are preferences for other things to be checked by default, it would be nice so we don't inadvertently add people to our list who did…
2 votes -
Institute field consistency (esp. customer/business name) in report CSV files
The two specific reports I reference are tech hours and pending ticket charges. You can't easily do a sort and cross-reference, because the pending ticket charges CSV has three fields: first name, last name and business name, whereas the tech hours CSV has a single field, Customer Name, which is first name and last name concatenated, and no field for business name.
2 votes -
Simplified Ticket URLs
As seen on the Dashboard, /t/(ticketnumber) already takes you to the ticket number specified, but the URL is redirected to /ticket/(randomnumber) when you go to the page. If the default URL on the ticket page were /t/(ticketnumber) it would greatly help communication. You would be able to copy/paste the URL and be able to see the actual ticket number without opening the ticket.
2 votes
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