General
3762 results found
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reports
could we have a suggested reorder report? this is based on months sales of inventory. or the facility to change the length the report looks at, weekly sales monthly etc. eg if we have sold 8 iphone 6 screens in a month? suggested reorder report would tell us we need to hold 8 screens or 2 a week etc etc
2 votes -
Item Cost & Retail - Enter Both via PO & Stays with Item Serial
When we create a PO for phone screens, our cost can be up or down depending on the day. We need to be able to edit our cost & the retail & wholesale costs from the P.O. screen, and have the item pricing carry specifically to that item's serial number.
2 votes -
Total Net Extended on Invoice
It would be nice to have the Total Net Extended on each invoice as well as the Customer section to see the profit margin on individual invoices and customer's.
2 votes -
Make invoices searchable by ref #
search through invoices using the ref # field.
2 votes -
Tech Hours Report - Viewable by Techs
Hi Guys,
Is it possible to allow our techs to view their billable hours? Much the same as admin's can, we'd like to have our staff checking their billable hours so they can take responsibility for getting their jobs completed.
Thanks!
Nick.
2 votes -
Retail and Wholesale Prices
When we enter the cost and the retail price the system gives us a percentage markup, imagine that we can place a markup and based on the cost the system system calculates a price that maintains our % desired margin. We all know how variant the market is today buying prices vary like crazy, and each time we have to be checking if we are working with the correct prices and manually change them. Then the flow would be like this: In each item or service we mark a desired markup or % of desired margin, when we get an…
2 votes -
iOS/Android - Improve Ticket Worksheets ease of use
It's currently like 5 million taps to do a medium-complex worksheet from the mobile app, please make it simpler!
2 votes -
Portal setup email
When I create a portal login for multiple people within an organization, it emails the appropriate user I setup, but in the body of the email, it does not use their name, rather, it uses the company contact. Can you guys fix this to that it user each unique name "Dear XXXX"
2 votes -
add manual item within Purchase Order - issue
This is a great feature, however we find once it's added we have to go back into the item to amend some elements.
Firstly, the vendor - surely this should auto select the vendor that the PO belongs to as the new item is being generated from within that PO.
Tax Rate. Re-order and Desired qty options we also have to manage. So really the pop up box for "Add Manual Item" needs to include these elements in our opinion. The vendor and tax should be set automatically if possible.Phil @ PC Clinic Technologies Ltd
2 votes -
Add Permissions to the manual forms entry in POS Module -We are having issues with techs arbitrarily entering costs that are incorrect
We are trying to track our costs efficiently and we have some techs who like to put the cost of a widget at $1 when it should be $50 for example. This is completely skewing our numbers so we can't track our true costs. We would like to block techs from being able to enter stuff manually.
2 votes -
Device Repair Widget
It would be good if the customer could select more than one option in the "select issue" screen, also would be good to address more options in "issue type" on the contact information, maybe a box for customer notes?
2 votes -
Invoice Rules
We need some rules regarding invoices or the ability to set minimum billable amounts.
We have a few clients that are billed a minimum amount or the sum of the ticket time, whatever is more.
Thanks,
Josh2 votes -
Add resources to appointments
It should be possible to add resources to onsite appointments. For example if an onsite visit requires the use of company equipment then it would be great to be able assign this equipment to the appointment in order to book this out for that time and date, such as a company vehicle or other resource. This would also work for booking internal meetings, so that you could add to the appointment a specific meeting room and projector for example in order to ensure that it will be available for your needs.
2 votes -
Add confirmation when clicking "Email Statement" from main customer screen
Sometimes this is clicked instead of "PDF Statement". It would be nice if it popped up and asked if you wanted to send the statement.
2 votes -
Ticket Custom Field - Attachment
We use custom fields in tickets as a pre and post condition survey and would like to have photo's as part of that. I would like to have the option of 'attachment' or even web cam photo as a custom field
2 votes -
Stabilize the Tickets menu
When a status is clicked on for a particular ticket, the ticket changes its height dimension and while it is a small facet of the workflow, it adds up in time spent clicking back and forth when adjusting multiple customers' tickets throughout the day. Thank you for your time.
2 votes -
Enable Multi-Site Quickbook Desktop sync.
Enable Multi-Site Quickbook Desktop sync.
We use Multi-Site inventory with Quickbook Desktop Enterprise and we need to specify from wich inventory site a computer part is sold, to manage our inventory correctly. It would only need to add a Site field in the Ticket/Invoice form that match Quickbook Site or much simple only map the Repairshopr Location to the QB inventory site... I'm tring to understand what the big chain option is for if we cannot map our inventory to site/location for our accounting system.It is a must have for us.
Thanks
2 votes -
UNIQUE SUBDOMAINS so that Ticket, Estimate and Invoice Numbers MATCH the HTTP URL LINK
What needs to be done so that we don't all have to share a global consecutive numbering system for Tickets, Estimates, Invoices, POs and other numbers in RS? Our team constantly loathes the confusion between the URL numbering vs the actual instance number we're trying to look at.
In most other systems (ZenDesk, FreshDesk, ConnectWise, TigerPaw) the URL matches the associated module instance. This makes it SUPER EASY for us to pull up a ticket or invoice by direct URL, instead of having to nav to the Customer Profile or search box first. Examples:
Support ticket #123456 would use the…
2 votes -
Add Ticket Priority to Intake Sheet
Hi,
Would it be possible to insert the ticket priority field onto the customer intake field?
2 votes -
Create recurring invoices as drafts
I'd love to have an option (checkbox in template) to force a recurring invoice to be created as a draft, allowing the opportunity to review/adjust, then approve/finalize it.
2 votes
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