Skip to content

General

← RepairShopr Help Center

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

3763 results found

  1. Tech Hours Report - Viewable by Techs

    Hi Guys,

    Is it possible to allow our techs to view their billable hours? Much the same as admin's can, we'd like to have our staff checking their billable hours so they can take responsibility for getting their jobs completed.

    Thanks!

    Nick.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Retail and Wholesale Prices

    When we enter the cost and the retail price the system gives us a percentage markup, imagine that we can place a markup and based on the cost the system system calculates a price that maintains our % desired margin. We all know how variant the market is today buying prices vary like crazy, and each time we have to be checking if we are working with the correct prices and manually change them. Then the flow would be like this: In each item or service we mark a desired markup or % of desired margin, when we get an…

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Can change the inventory display to show the Retail price and the Wholesale price rather than the cost

    The wholesale cost is a better display in inventory as this is the cheapest that we would want to sell an item. Not what we paid as not all staff are able to make a calculation on how cheap they should go when giving discount.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. iOS/Android - Improve Ticket Worksheets ease of use

    It's currently like 5 million taps to do a medium-complex worksheet from the mobile app, please make it simpler!

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. add manual item within Purchase Order - issue

    This is a great feature, however we find once it's added we have to go back into the item to amend some elements.

    Firstly, the vendor - surely this should auto select the vendor that the PO belongs to as the new item is being generated from within that PO.
    Tax Rate. Re-order and Desired qty options we also have to manage. So really the pop up box for "Add Manual Item" needs to include these elements in our opinion. The vendor and tax should be set automatically if possible.

    Phil @ PC Clinic Technologies Ltd

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Add Permissions to the manual forms entry in POS Module -We are having issues with techs arbitrarily entering costs that are incorrect

    We are trying to track our costs efficiently and we have some techs who like to put the cost of a widget at $1 when it should be $50 for example. This is completely skewing our numbers so we can't track our true costs. We would like to block techs from being able to enter stuff manually.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Device Repair Widget

    It would be good if the customer could select more than one option in the "select issue" screen, also would be good to address more options in "issue type" on the contact information, maybe a box for customer notes?

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. Invoice Rules

    We need some rules regarding invoices or the ability to set minimum billable amounts.

    We have a few clients that are billed a minimum amount or the sum of the ticket time, whatever is more.

    Thanks,
    Josh

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. Add resources to appointments

    It should be possible to add resources to onsite appointments. For example if an onsite visit requires the use of company equipment then it would be great to be able assign this equipment to the appointment in order to book this out for that time and date, such as a company vehicle or other resource. This would also work for booking internal meetings, so that you could add to the appointment a specific meeting room and projector for example in order to ensure that it will be available for your needs.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Add confirmation when clicking "Email Statement" from main customer screen

    Sometimes this is clicked instead of "PDF Statement". It would be nice if it popped up and asked if you wanted to send the statement.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. Ticket Custom Field - Attachment

    We use custom fields in tickets as a pre and post condition survey and would like to have photo's as part of that. I would like to have the option of 'attachment' or even web cam photo as a custom field

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. Stabilize the Tickets menu

    When a status is clicked on for a particular ticket, the ticket changes its height dimension and while it is a small facet of the workflow, it adds up in time spent clicking back and forth when adjusting multiple customers' tickets throughout the day. Thank you for your time.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. Enable Multi-Site Quickbook Desktop sync.

    Enable Multi-Site Quickbook Desktop sync.
    We use Multi-Site inventory with Quickbook Desktop Enterprise and we need to specify from wich inventory site a computer part is sold, to manage our inventory correctly. It would only need to add a Site field in the Ticket/Invoice form that match Quickbook Site or much simple only map the Repairshopr Location to the QB inventory site... I'm tring to understand what the big chain option is for if we cannot map our inventory to site/location for our accounting system.

    It is a must have for us.

    Thanks

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. UNIQUE SUBDOMAINS so that Ticket, Estimate and Invoice Numbers MATCH the HTTP URL LINK

    What needs to be done so that we don't all have to share a global consecutive numbering system for Tickets, Estimates, Invoices, POs and other numbers in RS? Our team constantly loathes the confusion between the URL numbering vs the actual instance number we're trying to look at.

    In most other systems (ZenDesk, FreshDesk, ConnectWise, TigerPaw) the URL matches the associated module instance. This makes it SUPER EASY for us to pull up a ticket or invoice by direct URL, instead of having to nav to the Customer Profile or search box first. Examples:

    Support ticket #123456 would use the…

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. Add Ticket Priority to Intake Sheet

    Hi,

    Would it be possible to insert the ticket priority field onto the customer intake field?

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Create recurring invoices as drafts

    I'd love to have an option (checkbox in template) to force a recurring invoice to be created as a draft, allowing the opportunity to review/adjust, then approve/finalize it.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Add Notification Option For New Wiki Pages

    It would be great to have a notification option, where when a new wiki pages is created, i can notify my employees of that new wiki.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. Add phone number to ticket detail from main number if contact have none

    If a customer contact has no phone number, add the customer's main phone number to the ticket detail screen

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Call log

    It would be nice for when I click on a phone number in a customer record to have my phone make the call and also log it.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. Favorite Reports

    Simple request- Let me 'favorite' reports and have them show up at the top of the reports page in their own little box.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 … 108 110 112 … 188 189
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base

(thinking…)