General
3762 results found
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Ticket charges to Make Invoice , Instead MAKE INVOICE It should UPDATE the existing INVOICE If an invoice ALREADY exists
When we add ticket charges to the invoice, and parts, etc. Once a technician creates an invoice, the CREATE invoice button shouldn't allow them to make a duplicate invoice for the same charges. There should be an option to UPDATE Invoice
2 votes -
Next button at the top of ticket list
I'd love if the previous, next, and pages buttons were on both the top and bottom of the ticket list.
Right now we have to scroll to the bottom to get to the next page.
2 votes -
print receipts for POS drawer adjustments
It would be great for a receipt to print when adjustments are made to a register for accounting purposes. Thanks for considering.
2 votes -
autoprint paid online
autoprint paid emailed invoices or any invoice paid electronically by a customer prints automatically.
2 votes -
System wide SMS Template
Some of SMS's sent from tickets have a template based on contact issue type and some don't.
If we send an SMS using an issue type without a template the message goes out without any link to our business.
So, I suggest you allow template that is applied to all SMS's sent from the system. For example, I'd like to add to all SMS's sent from us "Hello from MacMan"
2 votes -
Ticket notes in the New UI
Hey guys, my one big gripe with using the new ui so far is mainly the date being missing from ticket notes now, which means that I have to switch back to the old ui just to see what date a comment was made, most of the time it's not a problem but if today is friday and i made a comment 7 days ago on a ticket, the system will still say FRI without any date.
This caused a fair bit of confusion for us, so it would be AMAZING if you guys could add back the date.
Other…
2 votes -
SMS on Leads
The email tab should be for communications and include both email and sms. That way if a customer sends in a text that does not require a ticket, you can simply reply via text and close the lead.
2 votes -
2 votes
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Really need a multi-currency option.
This is a much needed feature as I including others I am sure have clients all over the world, some pay in Euros, some American dollars, some in New Zealand dollar etc etc. It would be really a great option to have as I can't bill my customers for example in Serbian dinars if they're in any of the other countries mentioned above. Surely there's a bigger demand for this feature that currently presented.
2 votes -
Worksheet Text Boxes
When adding information to one of the text box fields in the ticket worksheets after adding information when you go back to edit it or add to a field the text box remains small, and the cursor will be where you clicked the box. It would be much better if the text box expanded and the cursor moved to the end of the box. This way you don't have to scroll all the way to the end and it is much easier to read.
2 votes -
Mobile App Feature Request- Show IMEI/Serial Number info
I sell mobile phones. Normally I use the web application to choose which IMEI I'm giving the customer. I've noticed with the iOS/Android app an issue:
- You can't choose an IMEI/Serial number when creating an invoice while using the app.
- Even if I created an invoice in the past, when I come I try to pull it up in the app, it doesn't show the IMEI/Serial number that normally appear in the web app.
I also sell phones locally outside of my shop. It would be very handy to be able to use the app through this feature; choose an…
2 votes -
Status for mailed invoices
Just like how emailed invoices show their status, having the ability to mark invoices as having been paper mailed would be great. We often go through invoices and double check that all have been sent and there's no real way to know for paper invoices except making a note in the ticket and reviewing ticket notes.
Something just like the radio button for "paid" would be awesome.
2 votes -
Ability to add images to a bundled item
I'd like to see the option to add an image to a bundle item.
For my business, bundles are the item being sold, we generally don't sell the component parts separately, so to be able to quickly visualise the bundled items would be great.
2 votes -
Appointment blackout times
We need the ability to blackout times and dates in the future with a real calendar--beyond simply a recurring weekly view that shows the same availability each week.
2 votes -
Attach worksheet to inventory items
I would like to be able to assign worksheets directly to inventory items or services. That way if I add a diagnostic fee to a ticket, the proper worksheet will be added as well. This is applicable to several fee's that we use, like windows reinstall, virus removal, etc.
2 votes -
remove/hide related ticket comments from the invoice page
SUPER SIMPLE REQUEST IT'S LITERALLY AN ON/OFF BUTTON IN SETTINGS**
I'd like to use an iPad to have our customers sign the invoices but don't want them to accidentally see the private comments on tickets.
is there any way we could remove/hide private ticket comments from the invoice page? it is referred to as "Related ticket" section.2 votes -
Start/stop timers from the new Active Timers page
This would immediately save a lot of time for me. Managing timers for multiple tickets at once in the shop is a slog, and I'd love to do it from one page.
It would also simplify the process for site visits, since I could keep that one page open in a tab on my phone. Opening the individual ticket page can take multiple minutes in areas with bad phone service.
2 votes -
Short cut for posting private note/public note?
which may seem a small thing but could be very helpful,
eg. Control+enter for private note
control+shift +enter for public note2 votes -
Have Teamviewer Integration add session comments to ticket private note
It would be useful if the Teamviewer integration collected the session notes and connection time from a TV connection report after the session completes and feeds that information back up into the Repairshopr ticket as a private note. The tech can then simply decide to charge the time in the ticket labor log if they choose to.
2 votes -
Add the Transaction response code from a payment to the Quickbooks Payment reference no. field.
When using QuickBooks online the payments from RS get moved over to QBO as expected. Then when the payment is deposited we can match the payments to the deposit and reconcile the account. However there have been times that payment did not sync or we have payment but no deposit etc. Having the credit card "transaction response code", check number, etc populate the QB payment "reference no." field would be great help. They data makes looking up transactions easier.
2 votes
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