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3763 results found

  1. CUSTOM WORKFLOW BETA ENHANCEMENT

    ALLOW CUSTOM TICKET WORKFLOW TO START WITH "ASSET" SELECTION. CURRENTLY ADDING THE ASSET SECTION ONLY ALLOWS YOU TO CREATE A NEW ASSET. SELECTING AN ASSET SHOULD AUTOMATICALLY INPUT CUSTOMER DATA. (WE WORK ON THE SAME ASSETS OVER AND OVER)

    2 votes
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  2. Add some additional tags to edit templates

    Looking for some additional tags to use in editing templates:
    1) ticket priority field tag
    2) ticket private comment tag

    2 votes
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  3. The Product Sales Report needs a filter added to allow us to select an individual product to report on.

    Every accounting system I've used allows me to print the sales/purchase history for an individual product. This is invaluable for resolving stock discrepancies, or just doing sales analysis. Currently the Product Sales Report dumps a list of ALL products, which is far less useful in the above and many other cases.

    There is this similar idea for adding a sales history within the Product details page: https://feedback.repairshopr.com/forums/165658-general/suggestions/17166851-item-sales-history

    2 votes
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  4. Line up calendar appointments for each technician into columns

    Can you set it so that each techs appts would be in a single column and not a random column. it would make each one's time availability much easier to see.

    2 votes
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  5. Add a canned response tag for {{responder_name}}

    We have {{accountname}} which yields the name of the person who owns the RepairShopr business account, we have {{techname}} that yields the name of the tech who originally created the ticket, but what we don't have yet is {{responder_name}} to display the name of the tech who is writing the ticket note/canned response.

    2 votes
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  6. Set appointments on the road with the RepairShopr Mobile App

    The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.

    2 votes
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  7. Change Watchman Monitoring on customer portal

    For watchman monitoring customer portal is it possible to get that renamed to “Monitoring” or “Company Name Monitoring”

    The reason is because giving out Watchman Monitoring gives out our secret and of course for Watchman we can rebrand it to a company name. If a customer sees Watchman and searches it they can buy the services themselves.

    I believe it would be best to rename it to monitoring or company monitoring.

    Thank you

    2 votes
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  8. Asset Credentials

    We would love the ability to have credentials on assets the same way we do for documentation and customer details.

    2 votes
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  9. Update ticket status automatically within the canned response option.

    I love that we now have the ability to change the ticket status from within a comment, but I would love to see it go one step further. I would love to be able to attach a ticket status to a comment automatically, when a canned response is used. It seems that, at least for my shop, if we are writing the comment ourselves then its easier to remember to change the status. But there is something about using the canned responses that bypasses that whole thought process. I can spend a lot of time every week asking my techs…

    2 votes
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  10. Add BitPay as a payment option so we can start accepting cryptocurrency

    2 votes
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  11. Show that invoices have been printed and corresponding report!

    I would like a feature that shows a check if an invoice has been printed. We have multiple techs running calls. A lot of times, they close a ticket and create an invoice but do not actually print the invoice. We then show the job as finished but the customer never gets an invoice mailed. I'm proposing just a check box that shows the invoice has been printed. Also, I would like to run a report and see if we have any invoices that have not been printed.

    Thanks!

    2 votes
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  12. Automation Option to Not Add Comment to Ticket

    We use the automations to send messages Slack and in turn to Google and Amazon assistance to notify techs of status changes and the such. The automations leave a comment each time they run stating automation ran and posted to Slack.

    Normally that would be fine, but with the number of automations we have the feed can get cluttered with long lists of automation comments.

    It would be nice to have an option checkbox in the automation to not post as ticket comment. That way we could send messages to Slack and our Google and Amazon assistance without the ticket…

    2 votes
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  13. Let users on the RSLite app add new estimates

    RSLite does not let you create new estimates from within the app while in a ticket. We have field estimators on tablets and it would be beneficial to let them use the streamlined app rather than the website as it can be clunky on a touch screen.

    You also can not view invoices/estimates from within a ticket.

    2 votes
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  14. Flag when a duplicate part number is created

    I've been adding a lot of new part numbers to our system and have found I have unwittingly duplicated a few...is there an option to warn when a duplicate part number (in the 'name' field) has been created (much in the same way it wont let you save without a description)?

    2 votes
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  15. Allow customers to view invoice details from portal without requiring a PDF download...

    Customers are irritated that they get an email from me with an abbreviated description of what's on the invoice. All they see clearly is "PAY ME!!!!!!" which is rude. They click the invoice number and it has no information of the invoice other than "PAY ME!!!!!". They have to click the PDF button to download, save, find, open.... get lost, trying to view details of the invoice. It's all digital! If I'm in RS I can see the invoice immediately without having to create and download a PDF, let's please make a non-editable version of this on the customer portal...

    2 votes
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  16. Disply hours instead of minutes

    Have an option in settings to display ticket time log entries in hours instead of minutes.

    2 votes
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  17. Embeddable Bulk Intake Form

    Hi! I just opened up a repair shop that focuses on industrial grade test equipment repair. My customers often send in more than 5 pieces of equipment at a time to be repaired, and as of current, there is no good way through RepairShopr that I can find, to have a customizable bulk intake form. Is this do-able? Formstack can't really help either, as RepairShopr can't process multiple tickets from one Form stack form.

    So far, I have just embedded multiple custom forms on my website, this is confusing to the customer, clunky, slow, and it looks awful. So here's…

    2 votes
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  18. give extra decimal points in the cost field of inventory.

    Many inventory items I use have come in bulk packages, and the individual cost is more than two decimal points. It would make life easier if I could put costs in with more than 2 decimal points. I know it is a small difference, but it makes the accounting more difficult.

    2 votes
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  19. Plagiarism Free Online Essay Help From Top Experts

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    2 votes
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  20. How to maintain the QuickBooks error 1603

    Running the QuickBooks Installation Diagnostic Tool as a second solution
    Begin using the Quick Books Tool Hub, as previously mentioned.
    The Quickbooks Tool Hub allows you to troubleshoot installation issues.
    Click on the 'QuickBooks Install Diagnostic Tool' and allow it to run for some time; if any anomalies are found, it takes around 20 minutes to fix them.
    Restart the PC once it is finished. you may read here : https://mamafishsaves.com/quickbooks-update-error-1603/

    2 votes
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