General
3762 results found
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Short cut for posting private note/public note?
which may seem a small thing but could be very helpful,
eg. Control+enter for private note
control+shift +enter for public note2 votes -
Have Teamviewer Integration add session comments to ticket private note
It would be useful if the Teamviewer integration collected the session notes and connection time from a TV connection report after the session completes and feeds that information back up into the Repairshopr ticket as a private note. The tech can then simply decide to charge the time in the ticket labor log if they choose to.
2 votes -
Have bundles reflect the same price everywhere
When updating bundle prices because parts cost changed or something from inventory view you can change the cost and price of a bundle, but when going to the bundle tab under the inventory all bundles there are still showing old prices and costs. For example, on Inventory page I updated cost in bundle for back glass replacement to $10, and price of repair to $55. However, go to Bundle Overview page and it still says $10.25 cost and $35 price.
2 votes -
iOS and Android app printing
Currently there is not a print function from the app, It would be very handy especially when you go mobile with a ipad or other tablet. i.e. printing invoices
2 votes -
Add some additional tags to edit templates
Looking for some additional tags to use in editing templates:
1) ticket priority field tag
2) ticket private comment tag2 votes -
The Product Sales Report needs a filter added to allow us to select an individual product to report on.
Every accounting system I've used allows me to print the sales/purchase history for an individual product. This is invaluable for resolving stock discrepancies, or just doing sales analysis. Currently the Product Sales Report dumps a list of ALL products, which is far less useful in the above and many other cases.
There is this similar idea for adding a sales history within the Product details page: https://feedback.repairshopr.com/forums/165658-general/suggestions/17166851-item-sales-history
2 votes -
Line up calendar appointments for each technician into columns
Can you set it so that each techs appts would be in a single column and not a random column. it would make each one's time availability much easier to see.
2 votes -
Add a canned response tag for {{responder_name}}
We have {{accountname}} which yields the name of the person who owns the RepairShopr business account, we have {{techname}} that yields the name of the tech who originally created the ticket, but what we don't have yet is {{responder_name}} to display the name of the tech who is writing the ticket note/canned response.
2 votes -
Set appointments on the road with the RepairShopr Mobile App
The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.
2 votes -
Change Watchman Monitoring on customer portal
For watchman monitoring customer portal is it possible to get that renamed to “Monitoring” or “Company Name Monitoring”
The reason is because giving out Watchman Monitoring gives out our secret and of course for Watchman we can rebrand it to a company name. If a customer sees Watchman and searches it they can buy the services themselves.
I believe it would be best to rename it to monitoring or company monitoring.
Thank you
2 votes -
Asset Credentials
We would love the ability to have credentials on assets the same way we do for documentation and customer details.
2 votes -
Update ticket status automatically within the canned response option.
I love that we now have the ability to change the ticket status from within a comment, but I would love to see it go one step further. I would love to be able to attach a ticket status to a comment automatically, when a canned response is used. It seems that, at least for my shop, if we are writing the comment ourselves then its easier to remember to change the status. But there is something about using the canned responses that bypasses that whole thought process. I can spend a lot of time every week asking my techs…
2 votes -
2 votes
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Show that invoices have been printed and corresponding report!
I would like a feature that shows a check if an invoice has been printed. We have multiple techs running calls. A lot of times, they close a ticket and create an invoice but do not actually print the invoice. We then show the job as finished but the customer never gets an invoice mailed. I'm proposing just a check box that shows the invoice has been printed. Also, I would like to run a report and see if we have any invoices that have not been printed.
Thanks!
2 votes -
Automation Option to Not Add Comment to Ticket
We use the automations to send messages Slack and in turn to Google and Amazon assistance to notify techs of status changes and the such. The automations leave a comment each time they run stating automation ran and posted to Slack.
Normally that would be fine, but with the number of automations we have the feed can get cluttered with long lists of automation comments.
It would be nice to have an option checkbox in the automation to not post as ticket comment. That way we could send messages to Slack and our Google and Amazon assistance without the ticket…
2 votes -
Let users on the RSLite app add new estimates
RSLite does not let you create new estimates from within the app while in a ticket. We have field estimators on tablets and it would be beneficial to let them use the streamlined app rather than the website as it can be clunky on a touch screen.
You also can not view invoices/estimates from within a ticket.
2 votes -
Allow customers to view invoice details from portal without requiring a PDF download...
Customers are irritated that they get an email from me with an abbreviated description of what's on the invoice. All they see clearly is "PAY ME!!!!!!" which is rude. They click the invoice number and it has no information of the invoice other than "PAY ME!!!!!". They have to click the PDF button to download, save, find, open.... get lost, trying to view details of the invoice. It's all digital! If I'm in RS I can see the invoice immediately without having to create and download a PDF, let's please make a non-editable version of this on the customer portal...
2 votes -
Disply hours instead of minutes
Have an option in settings to display ticket time log entries in hours instead of minutes.
2 votes -
Embeddable Bulk Intake Form
Hi! I just opened up a repair shop that focuses on industrial grade test equipment repair. My customers often send in more than 5 pieces of equipment at a time to be repaired, and as of current, there is no good way through RepairShopr that I can find, to have a customizable bulk intake form. Is this do-able? Formstack can't really help either, as RepairShopr can't process multiple tickets from one Form stack form.
So far, I have just embedded multiple custom forms on my website, this is confusing to the customer, clunky, slow, and it looks awful. So here's…
2 votes -
give extra decimal points in the cost field of inventory.
Many inventory items I use have come in bulk packages, and the individual cost is more than two decimal points. It would make life easier if I could put costs in with more than 2 decimal points. I know it is a small difference, but it makes the accounting more difficult.
2 votes
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