General
3763 results found
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Customer docs / Wiki needs some development
We would like to store information, including passwords, about client sites. We would need to upload images as well. Currently the customer wiki works OK for this but images are very cumbersome. Tabs within the customer wiki would be great as well. Would be nice to drill down to Customers - select customer - site docs.
3 votes -
1 vote
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Export tickets to csv limit by due date
We would like to export tickets to csv limited by due date so we don't have to download and sort every ticket we've ever entered into RepairShopr
11 votes -
export to csv
When exporting tickets to csv we would like to limit by date so we don't have to export every ticket we've ever entered
3 votes -
When an estimate is approved send contents to attached ticket
When you are working on a job, then need to send an estimate. The parts on the estimate should be added to the ticket charges when the estimate is approved. Currently it only goes to a new invoice. Thats fine for when an estimate it created outside of a ticket, like quoting new PC or for some work.
But, when you have already done some billable time on a ticket or added parts and something outside of scope of the ticket comes up a new estimate is created from the ticket.
When the new estimate is approved, those items should…2 votes -
implement the option for a refurb sticker like on tickets
The refurb system is working good for us but, we could do with an option to print a sticker to put on the device of reference with the refurb number on it
8 votes -
Individual Tech email notification
I now take the Tickets Due Tomorrow report and manually forward it to all techs so that they can see what's due based on date. The list is getting long and I want a daily email sent to each tech of what's due for the day
6 votes -
SAML SSO or LDAP (OneLogin)
I think saml based sso would be an awesome feature in repair shopr, it would allow for integration with services such as one login or jump cloud and other SAML providers. Even being able to use OpenID providers besides intuit and google would be nice.
18 votes -
hide any fields that you do not need/use on the screen once they are disabled to make it look less busy.
Is work pre approved to proceed, or pre-diagnosed, appointments. I'm sure lots of computer shops don't use every feature. The feature may be great but just not needed by certain shops. It would be nice to just hide things we don't use or need.
6 votes -
Disable payment methods
We need the ability to disable to remove payment methods for individual clients. We don't want to take a check from a client who has bounced one in the past (And they eventually paid up.), but we would still take cash or credit. We don't want to disable this for everyone though.
0 votes -
option to set an appointment as a reoccurring event
Option to set an appointment as a reoccurring event in the calendar.
Example - I need to schedule out a tech every Monday and Wednesday morning ongoing for 6 months.22 votes -
Integrate google maps route planning.
I have a client who I was referring your product to, and they asked a good question, which was can the system setup route planning for the day's tasks? Their business has many repeat scheduled services with a day the service needs to be done, not really a time in that day, so the to do list of that days tickets will come up, but then they would be required to use a 3rd party to do route planning and that would require manually typing, for example 20 addresses.
I looked up google maps transportation API prior to suggesting, and…
1 vote -
customizable bar code/ticket labels
make the printable bar code labels customizable, that is a huge reason why we are switching to this program
4 votes -
Ticket Cloning for Same Concern with Multiple Customers.
I have multiple clients with the same request, how do I make multiple tickets with the same title but with different clients. I have asked support regarding my request and there's no cloning ticket feature as of yet.
1 vote -
Asset Creation in New ticket window.
I may be missing something obvious, but when you create a ticket, the best way to keep track of what customers have what devices is with Assets. The problem with adding an asset to a customer account during ticket creation is that there are several additional steps needed to do so; click the Asset box, click Create Asset, that opens a small window, select the custom asset type that was previously created by the Admin, hope the customer asset type has the correct information entry boxes, then fill in the information.
Couldn't this Asset Creation/selection option be integrated into the…
1 vote -
integrate Skype
Conect skype withe RS so all calls create a log and pops the customer info
3 votes -
Add change history to the security group permission section
At this point the only option is to have every employee set as a global admin so they can follow along on the history of a ticket... please add this option "View Ticket Change History" to the security group list.
As an example of how this could be useful: When a customer replies the ticket gets set to customer reply... Lets say the customer replies "OK, thanks".
An employee reads the response, then looks at the bottom of the ticket view to see in the change history what the status was before the customer replied so they know what to…
16 votes -
Manul entry scheduling
Scheduling would be easier if there were not time sliders, manual entry would be nice for the start and finish time that wish to schedule
9 votes -
Drag and drop scheduling
It would be nice to see all open tickets and be able to schedule all from one place. Using a drop down menu seems clunky.
15 votes -
Link invoices and tickets for customers
Hi, My customers are having a tough time seeing ticket comments when invoiced, they can see the tickets (if they are open still, which we resolve after paperwork is sent in), but they can't correlate which invoices belong to which ticket. I realize there is an option to add ticket comments to the invoice, but the invoice would have to be resent every time there is a comment made on the ticket, which is not ideal.
7 votes
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