General
3763 results found
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Allow Custom Text/Links in Customer Portal Area
We have a few different services that we offer to clients - It would be nice to put additional Support Links or Other Content in the Portal so that the Client has easy access to all of their information in one location. Maybe a custom HTML area, or somewhere we can put custom text.
0 votes -
Quick Print Icon on Ticket List
One of the recent changes to the way that the ticket list is laid out is the inclusion of a "resolved" button. This has helped improve efficiency and I find it generally pretty useful.
That said, one of the things I'd like to see is the option to include a "print" icon for each ticket in the ticket list so I can quickly send labels and invoices to Autoprintr. Often when working on jobs in the workshop I need an extra customer labels here and there and it would be nice to not have to load the ticket, click print,…
4 votes -
Open a new estimate in a new tab
Almost every time I create an estimate I need to refer back to the ticket, having the ticket stay open would reduce my time taken looking for the ticket in my open tabs, discovering it's not there and having to open it again.
1 vote -
Add feature to record and track ongoing overhead costs and therefore more accurately report on profit and loss
It would be great if RepairShopr would allow a feature that allows recording and tracking of monthly ongoing costs of the business unrelated to stock purchase (overheads).
This would make the profit and loss reports overall more accurate and valuable as they will be a true reflection of the performance of the business taking all costs and outgoings into consideration.
3 votes -
Page number buttons at the top of the page for ticket list
Would be nice to have the page number buttons at the top instead of just at the bottom. We have to scroll down every time we want to go to page 3 or 4 on the ticket list.
1 vote -
Portal user page update
In the portal user page it's rather unclear how exactly to create the "Admin" user. I found that you have to set the contact to "empty" in order for this to work as expected. Did not see this documented.
1 vote -
link contacts
We offer a repair service for production managers that look after several businesses each which needs their invoices billed out to their relative venue.
An example would be 'John Doe' is associated with 3-4 different businesses on our system and would like to link him (number & email) to those 3-4 business.
Maybe it could work at the point when adding a contact to a business it looks up a table of existing contacts on the database and autofills the details in.
From a 'Contact module' you could then edit/revise the links if the person has left the company or…3 votes -
Add 'Referred by' to repairshopr lite.
Accurate referral source data is so important and I often find myself adding new clients and tickets via repairshopr lite whilst out on the road. This means that a lot are slipping through the cracks without referral sources.
4 votes -
Add a translation/costumization possibility in everything the costumer can see (leads/widget)
Add a translation/costumization possibility in everything the costumer can see (leads/widget)
12 votes -
Add Estimate line items to existing ticket
Currently we are able to create an estimate that is linked to an existing ticket, but if the estimate is approved, we need to create an entirely new ticket, or a separate invoice.
I believe it would be beneficial, once approved, to place the line items from the estimate, into the existing tickets open invoice (Under "Add/View Charges") with a "Add to Ticket" button or similar functionality.
9 votes -
Simplified Ticket URLs
As seen on the Dashboard, /t/(ticketnumber) already takes you to the ticket number specified, but the URL is redirected to /ticket/(randomnumber) when you go to the page. If the default URL on the ticket page were /t/(ticketnumber) it would greatly help communication. You would be able to copy/paste the URL and be able to see the actual ticket number without opening the ticket.
2 votes -
Email address used twice
Hi - I have encountered a couple of times where I have had to make a new customer, but the person already has another account with me and uses the same email address - the system won't let me use the same email address as it is already on another account - whilst I appreciate the warning, I would have liked to override this and have the same email address used on this new account.
4 votes -
Institute field consistency (esp. customer/business name) in report CSV files
The two specific reports I reference are tech hours and pending ticket charges. You can't easily do a sort and cross-reference, because the pending ticket charges CSV has three fields: first name, last name and business name, whereas the tech hours CSV has a single field, Customer Name, which is first name and last name concatenated, and no field for business name.
2 votes -
Logistics - Search needs to search all pages
Currently we have 4-6 pages of logistics at any given time. The search bar only searches the page you are on and not ALL of the logistics.
1 vote -
auto-complete address ticket workflow
It would be great and time saving when the auto-complete address olso work in the ticket workflow, now it only work when creating new customer. We have 5+ workflow so it will save for us a ton off time
1 vote -
make it so that we are able to select from a company's contact list for ticket CC's rather than having to type them in manually.
It's pretty self-explanatory.
1 vote -
Inventory Adjusting
We are a Small Business and we lease equipment to other small businesses. it would be nice to be able to adjust our inventory manually or have a leasing category to move inventory over to manually when customers will be leasing equipment from us.
6 votes -
It would be nice if there was a phone call management module that integrated with Repairshopr.
We log all incoming and outgoing phone calls. Not all of them are for repairs. Having a phone log / call database type feature that could be used for both non repair calls as well as repair calls. A phone call from the call log could be potentially turned into a ticket. Otherwise, when the phone call issue was completed, the ticket for that phone call could just then be closed.
1 vote -
Allow direct syncing with Apple Contacts via iCloud.
We utilize our contacts in many areas of our business and automatically sync these contacts with other apps and features. We would like to be able to also sync our Apple Contacts to Repairshopr contacts. That way, if an employee enters a new client in Contacts, this new client data is automatically sync'd with RepairShopr. It would be equally fantastic, if Repairshopr can also sync the other direction. If a new client is entered into Repairshopr, it is then pushed back to Apple Contacts.
1 vote -
Make Kabuto customers more obvious
When browsing through customer listings or currently open tickets, it should be very obvious which customers are being billed for recurring managed services like Kabuto (or 3rd party programs like Solar Winds, etc).
During the intake process, we search the customers phone number and link to their customer profile. At this point, a small purple Kabuto logo could be shown near their name that links to their Kabuto information. "Oh I see you're on one of our managed service plans, this service should be covered!"
When a technician takes over on a ticket, the Kabuto badge should be listed along…
1 vote
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