When browsing through customer listings or currently open tickets, it should be very obvious which customers are being billed for recurring managed services like Kabuto (or 3rd party programs like Solar Winds, etc).

During the intake process, we search the customers phone number and link to their customer profile. At this point, a small purple Kabuto logo could be shown near their name that links to their Kabuto information. "Oh I see you're on one of our managed service plans, this service should be covered!"

When a technician takes over on a ticket, the Kabuto badge should be listed along with the customers asset information. Now the tech knows to check and ensure Kabuto is operating fully before releasing the PC back to the customer.

I realize some of these ideas could be implemented with custom user fields, but the Kabuto process already has so many steps to get setup. Automating this in the future would be a great asset.