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3762 results found

  1. Email/Invoice Not Opened Notification

    I've noticed a few of our clients are not opening the invoice/email we send to them. Is there a way we can turn on a notification when a client hasn't opened our invoice/email after a certain number of days?

    5 votes
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  2. Allow the ability to rename/edit payment methods

    Would be very handy to be able to rename payment methods rather than having to delete and create new. We've switched finance companies a few times and the initial payment was setup using the no longer used company name and it confuses staff.

    RS support tell me that deleting and creating a new payment method has negative affects on past reports and not to delete the method.

    4 votes
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  3. bulk item discount (price teiring)

    When a customer is bulk purchasing allow an auto discount price

    3 votes
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  4. Repairshopr subscription invoices in PDF format

    Please consider sending Repairshopr subscription invoices in PDF format. This will greatly assist in furthering our accounting automation.

    5 votes
    1 comment  ·  Admin →
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  5. Automatic addition of line item to an invoice

    This would allow either a global or per customer automatic entry of particular line items to an invoice when it is created.
    A particular example is a invoicing fee.

    12 votes
    4 comments  ·  Admin →
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  6. Add Ticket Time to Calendar

    This is kind of a 2-parter, offering a solution to an existing problem:
    It would be very handy if the minutes/hours entered on a ticket, posted to the technician's calendar.

    Personally, I like to visually see me and my technician's appointments on the Calendar, primarily because it helps to get a quick idea of how busy (billable) we are without building a report, and it also helps each of us remember exactly what job we were on and what day.

    Before I realized adjusting existing calendar events caused the appointment to be cancelled and re-created (which also cancels the event…

    3 votes
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  7. When a customer replies to an estimate or invoice can a notification be given on the respective tab at the top of the UI?

    When a customer replies to an estimate or invoice can a notification be given on the respective tab at the top of the UI? There is sometimes a red dot with a number on the leads tab. Can something like this be done for all the others as well so customers are not falling through the cracks or replied to late?
    A notification When a customer replies would make my life a lot easier.

    3 votes
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  8. Ability to control how a Lead & hidden notes merge to a ticket.

    Often a customer creates a new lead that belongs on a specific ticket. Which merge is great for. Unfortunately I usually want that merged information to be viewable by the customer as a Public Note, whereas currently the lead when merged ends up as a Private Note. It would be pretty nice to be able to control that.

    3 votes
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  9. Enable recurring tickets for weekdays.

    Currently, we have to come in Monday and delete useless recurring daily tickets from the weekend.

    4 votes
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  10. Add a Way to Disable from Stockout Report

    It would be really helpful if there was a way to disable items from the stockout report. Inventory piles up after a while, and we've gotten rid of a lot, but going through one-by-one in Inventory is time consuming and can be somewhat frustrating.

    1 vote
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  11. add automatic notifications for credit cards that are about to expire for recurring billing. 60, 30 and 15 day reminders would be ideal.

    1 vote
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  12. make signature boxes in dark mode more noticeable

    make the signature boxes stand out more in dark mode. can be hard to distinguish where they are on the screen.

    1 vote
    1 comment  ·  Admin →
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  13. Email private comments to a ticket?

    Would like the ability to email comments to a ticket but as a private note.

    Using the method mention in this url (i.e. subject= TICKET:TicketNumber, etc.);
    https://feedback.repairshopr.com/forums/165658-general/suggestions/6373753-tech-ticket-comments-via-email, creates the comments as 'public', and with a type of 'contact'.

    The default seems to be a 'contact' type with a public note.

    Any suggestions?

    1 vote
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  14. lead conversion report

    Report to show number of leads and how many have been converted over a selectable time period

    allows you to see number of converted leads/total leads by week or month for the last X months

    currently you can see current and last month on the leads header so this should be a simple implementation that allows you to see how affective you are being on lead conversion without taking manual figures every month

    3 votes
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  15. Make Worksheets Emailable

    It would be great to be able to send worksheets in an email as an attachement without having to print them to PDF and upload them to the ticket first.

    1 vote
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  16. Website Integration

    Website integration adapt to screen size of device website is being used on.

    Better Device icons for website widget icon in .PNG file format

    Repair Shopr app integration with Magic jack business to receive text and calls work in app.

    1 vote
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  17. Serial number selection in ESTIMATES

    We pull parts once an estimate is made or approved, it would be nice to select the serial number before invoicing. We now have to manually add the serial to the description in the estimate to assure the part that was taken is match up to the correct serial number when we invoice it.

    7 votes
    1 comment  ·  Admin →
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  18. Ticket Creation from Asset Mobile Scan

    I would suggest making ticket creation of/from a particular asset available from the mobile app. In this way once you have scanned the barcode through the app you can Link the ticket to an asset like you can already through the desktop version. Then if you go out to a customer you can use the mobile device start to finish.

    3 votes
    0 comments  ·  Admin →
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  19. change the way you look at tickets under an account

    When looking at an account, there is the list of all tickets under the account. When you click on "view all" it only pulls up the tickets for the current location you are in. It should pull up all of the tickets, not just the ones for the current location.

    1 vote
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  20. Documentation Link in Customer Info Section of Ticket

    It would be nice if there was a link in the customer info area of a ticket to the customer's documentation. Currently you have to click the customer name and then go to the Wiki link on their detail page.
    A Documentation link under their name or under info would make it quicker and easier to access any needed info.

    3 votes
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