General
3763 results found
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Worksheet Text Boxes
When adding information to one of the text box fields in the ticket worksheets after adding information when you go back to edit it or add to a field the text box remains small, and the cursor will be where you clicked the box. It would be much better if the text box expanded and the cursor moved to the end of the box. This way you don't have to scroll all the way to the end and it is much easier to read.
2 votes -
Introduce a Pay Now button on each invoice that we email out instead of customers having to log in to the portal
Introduce a Pay Now button on each invoice and a Pay Deposit button on each estimate that we email out instead of customers having to log in to the portal. This would surely speed up payments and would save explaining to clients about the portal every time. Just a thought...
3 votes -
Add Deposits to IOS app
We charge a $50 diagnostic fee and use an iPad pro as our pos and check in kiosk and take those fees via the app
1 vote -
Labor Log Notifications
It would be super helpful if you could add a little clock next to the tickets on the tickets screen and on each ticket square for the dashboard. This way you can easily tell which tickets are currently logged into and working on currently.
It would also be great if when inside the ticket when a labor log is running if they clock would be a different color (maybe green could work for the background). It would be immensely helpful!
3 votes -
email addresses
I have customers who have 'domain.net' email addresses. These don't seem to get validated as email addresses and therefore I can't send them emails from tickets. Can we include '.net' as a valid email extension, please?
3 votes -
tickets opened and resolved on Z Reports
It would be awesome to see a "Tickets Opened" and "Tickets Resolved" on each daily Z Report. Or maybe even just a way to customize the Z Reports with some more information.
1 vote -
Candid emails for estimates and emails.
There should be a way to send candid estimate and invoice responses, it would save a lot of time.
1 vote -
Customize Calendar Start of Week
It would be grat if we could show the weekly view of the calendar to go from Monday to Sunday as that is how our weeks run. The first day of our work week is Monday and wee just switched to being open seven days a week instead of six. Sunday is now a day for appt booking. It would be of great value to use to show the weekly calendar to go from Monday to Sunday instead of Sunday to Saturday.
1 vote -
Have RS app timeout to top menu after a set time period of time
Have the RS app timeout to the top most menu level after a specified time. This is to protect other customers information so it is not sitting there when a different customer walks up to the iPad after they/we have been using it for check-ins/check-outs.
1 vote -
Reorder the Search All Things results to show - newest tickets first
SOAT is a useful feature, but it only shows five tickets or so and it shows the oldest ones first instead of the newest. Reorder the results to show the newer tickets first and it will greatly enhance the value of the feature.
8 votes -
Make RepairShopr automatically sign out of a profile after a few minutes
I would like RepairShopr to automatically sign out of a profile after a few minutes of inactivity has been reached.
6 votes -
Refurb reports
We should be able to run reports on Refurbs, refurb status etc...
4 votes -
restore admin access to Client Portals
From our repairer logins we could click customer online profile to view customer's portals, our logins no longer have access to view their portal "Sorry, invalid credentials". Please restore this feature with our logins.
3 votes -
Add support for looking up UPC codes on iOS app
I would like to be able to add something to an invoice in the iOS app by serial number, UPC code, or item number. It’d make it much easier.
1 vote -
Add manual price adjustments and manual items in the iOS app
It’s really annoying not being able to adjust prices on the iOS app or add manual items.
1 vote -
Make inventory item cost a percentage of retail sale price
We sell prepaid phone topup vouchers. Often, they are a fixed price and that's no problem. We also have ones where the customer tells us the dollar amount they want added and that number can be anything.
Would like the ability for that particular line item, to have the cost reflect a percentage of what that sells for.
Presently, if the top up is $50, it shows in sales reports as a profit of $50 (because cost is reflected as zero), where, in fact the profit is like $1.20.
If this idea is already possible, please direct me to where…1 vote -
Sorting of Ticket Custom Fields
Ticket Custom Fields are listed in order of creation. They should be in alphabetical order or changed manually.
10 votes -
Multiple status fields
We use the status field with Zapier and trello to move tickets about etc. When customer reply to a comment, it changes the status to 'customer reply' which is all very we ll, but we then lost what the status WAS before they replied. Would it be an idea to have a 2nd status filed, that can be accessed via Zapier that is not affected by anything other than admin defined changes (manual, zapier, automation etc)
9 votes -
Allow customer to edit their own details
It would be handy to allow customer to view/edit their own customer details from the portal so they can correct or update details if and when they change. May allow them to make changes that RepairShopr admins are then alerted to and approve/decline?
1 vote -
do not sort by location for account tickets.
Currently, when I pull up a customer account, it shows all the tickets for the account. If there are more tickets than can be displayed, it prompts to "show additional." When you click that, it should show all the tickets for the account. Currently, it only shows the tickets for the location you are signed into, and not every single ticket for the account.
1 vote
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