Email private comments to a ticket?
Would like the ability to email comments to a ticket but as a private note.
Using the method mention in this url (i.e. subject= TICKET:TicketNumber, etc.);
https://feedback.repairshopr.com/forums/165658-general/suggestions/6373753-tech-ticket-comments-via-email, creates the comments as 'public', and with a type of 'contact'.
The default seems to be a 'contact' type with a public note.
Any suggestions?
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Kris
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